Hunter Volvo Cars

I went to buy a used Volvo that was in my price range. It was my third trip there - a long drive. It shocked me that I would pay the same for an $18K car as I would for a $26K car. Also, the interest rate went from 6.99% to 12.99%. I attribute this to the sales manager, Steve, who did nothing to help me. I’ve never experienced a sales manager who would not work with someone who clearly wants a vehicle. The only good thing about my experience there was Neil. Also, the employees I worked with are not included on your list. Might be time for an update.

Check engine light came on this morning, so we took the car to Hunter Volvo with our concern. Man in service comes to us and says, “Sorry. We don’t want to look at your car because you didn’t make an appointment. We’ll have someone call you.” Me: “I tried to make an appointment. You didn’t answer your phones after a ten-minute hold.” Man says, “may I see your phone?” Hands over phone, he scrolls and sees where yep…We tried to call. But first, he had to see if we were lying?? Really? I ain’t lying to you, Dude. So, here we go into a holiday weekend with a check engine light on. Am I annoyed? Yep. And that’s my opinion.

We were badly in need of a tire repair and a low-beam to get out of town and headed home on the final morning of a vacation rental in nearby Mills Valley. Austin and Taylor -- I believe were the service reps we dealt with -- got us quickly taken care of when we really needed it.

Be careful, the sales team can be dishonest. I came in to lease a 23 XC60 Recharge, wanting a specific trim and spec. It needed time to be built, so they came up with a scheme where I lease a similarly specced (but worse) 22 model while I wait for mine to be built. They showed me lease terms for each car (the temporary 22, and the eventual 23), and I was happy with the price. I drove off the lot with the 22 satisfied but excited to get my properly specced car. When it was ready a few months later, they excitedly called me in to pick it up, and then handed me lease terms with a monthly payment 35% higher than what they had showed me previously, and with a down payment $6k higher to boot. They played it off like it was just changing market conditions, acting surprised that I wasn't excited to pick up my car for this new ridiculous price. It then occurred to me that there was no possible way this trade-in was ever going to go as planned, and they were being deceptive with the original lease terms they showed me. They were in a win-win scenario; either I overpay for a 23, or I keep the 22 and they now have a brand new 23 on the lot. I wish I had seen it coming, lesson learned. The staff are friendly and the facility is nice, but be on your toes with the salespeople.

I worked at Hunter for several years some years ago. Gala Rice, Jennifer Brown at the front desk (and of course Tom and Randy) are still there, and absolutely wonderful people. If I was going to buy a vehicle in WNC I wouldn't go anywhere else, and you can't go wrong with a Volvo. Gala is decades deep in the car business and a consumate professional in all areas, and the Hunters care about their customers and their community. They're a WNC institution for a reason. All the best to the whole crew. Signed, Andrew Karsen Former Certified Volvo Salesperson

We bought our first Volvo at Hunter Volvo in the beginning of January, 2022. We were so satisfied with the Customer Service provided at this dealership that we ended up buying our car at the first dealership we visited... and not even the brand of car we had in mind! Our Sales Consultant, Sparrow Branks is attentive, knowledgeable, professional and corteous.. More than a month later, we went back and asked for her assistance and she gave us her time, attention and found solution for our questions. Way to go Sparrow!

Sold me hazard insurance. Had a replace a tire when car was about 6 months old. I was going out of town for a death. Dealership did not have a replacement. Delayed my trip a day so they could get a tire from a dealership in Charlotte. Service Department did not reset low air display. AND I PAY FOR THE TIRE WITH ROAD HAZARD INSURANCE. Have other problems but cannot get body shop/collision to return my calls.

I can only speak to sales. They were great. Helped us with determining which Volvo to purchase. They were not pushy and they really know the product. It was a pleasure.

Wonderful buying experience! We had a Volvo and traded in for a new one. Love all the upgrades. The salesman heard want we wanted and we found the perfect car.

My experience with Hunter Volvo and particularly Alex Black was the most positive experience I have ever had purchasing a new car. Alex was extremely professional, and helpful and I never felt pressure from him or any of the team! I love my new car!