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I have bought 2 vehicles. Had different things worked on. I never had to call before. Each time I was told to hold and he would check on my vehicle.... I asked for a rental and never got a call back. He called on Friday finally and I told him I was flying out for a trip on Saturday. I was going to be gone for 10 days. They said they would pay for transportation to the airport. When I told them how much it was they said they couldn’t pay for that much. The truck magically was fixed by 5 that day. I think there is something fishy going on. As of right now truck is driving ok. I’ll keep you all posted.
I was very pleased with my service experience. Beverly was my service writer. She did an excellent job. I received a follow up call the next asking... if my car was ok after my service. I will say I was shocked to get a call. The service dpt. has improved their customer service.
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a ...great day!
We had a oil change, tire rotation, and a new key made for Chevrolet. Very good service with these three. The car was purchased at Buckalew in 2010.... We were having problems with the OnStar System. We were directed to sale person at this location. This sale person could not solve our problem. Directed us to call OnStar. OnStar and Blue Tooth helped me solve a very simple problem. A sale person set up OnStar on this car when we purchased it. If Buckalew is going to sell cars and trucks with OnStar on them they need people that can solve simple problems. Very disappointed in this poor service.
We love coming to Buckalew, GREAT dealership to deal with !!!! We won’t go anywhere else!
Thank you for choosing Buckalew Chevrolet as your first choice for all your automotive needs! Thank you so much again for your feedback! We hope you h...ave a great day!
Outstanding service, no hassle buying. I explained exactly what I wanted, vehicle, price etc. and they delivered.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Buckalew Chevrolet and we hope to see you again soon! Thank you s...o much again for your feedback! We hope you have a great day!
Great service, fast and efficient. Cost effective.
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you ha...ve a great day!
We came to pick up our car and it had birthmarks all in it from the new paint job scratches the headliner had greasy fingerprints all over it from when... they reinstalled it but yet they said it was ready. Picked it up today not much better but we decided we would take it somewhere else and get it fixed properly.
Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Plea...se reach out to us directly at (936) 657-4462 when you have a chance. Thank you, and we look forward to hearing from you.
I took my car to get an oil change and upon getting my car back, the side mirror was broke. From the car being washed - which it DIDN’T need since I had... it washed the day before. The service person told me about it, ordered the part for it to be replaced and that was the right thing to do and what I would’ve expected. When I went to get it repaired, the part was not correct. It was a bit frustrating not having my driver side mirror replaced and I’m still waiting on it to be replaced which I kno it will be well done but I wish it was faster.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.... Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Buckalew Chevrolet
Everything went well. No problems. Service was quick. I will continue to use them.
Sales rep was very good very polite and get to what we where looking in a great manner we thanks him a lot