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Reviews

Average Ratings

3.7
Average based on 7 reviews
  • Service is really bad

    Well it is a nice building. I went online and made an appointment to have my truck serviced. Got a confirmation email. Then an email from Steve Ro...


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    Well it is a nice building. I went online and made an appointment to have my truck serviced. Got a confirmation email. Then an email from Steve Romaine telling me he needed me to call him today at 11. I called, no answer, left a message. No return call. Hubby called, no return call. Hubby called back and spoke with a woman who told him they were just too busy to service my truck. Just too busy. I buy a new truck every two years. It will not be from here. If they are too busy to speak to me they don't need my business. Perhaps they just don't want business from women. Who knows but they certainly lost my business and I will do my best to warn other women who drive pickups. But the building is nice.

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Service at Quick lube

    Third trip to Buckalew's Quick Lube and it will be my last. Checked in a 7:30AM and the oil change and tire rotation was completed at 9:43AM. I ha...


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    Third trip to Buckalew's Quick Lube and it will be my last. Checked in a 7:30AM and the oil change and tire rotation was completed at 9:43AM. I had to ask the service writer for the tire rotation even though it clearly states it's part of the oil change package. I was told if you don't ask for it you won't receive the tire rotation. On the way home on Hwy 105 my hood came open. Thank goodness for secondary latches. After I got home I spent thirty minutes cleaning dirty hand prints off my vehicle. Needless to say it was not a good experience.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Need A CTS

    I went online inquiring about a 07 Cadillac CTS when I started talking to online representitive I was told that the car had been sold early that d...


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    I went online inquiring about a 07 Cadillac CTS when I started talking to online representitive I was told that the car had been sold early that day. I was a little hot about that but Stephen Mcmurrey was very helpful and nice.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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  • Need A CTS

    I went online inquiring about a 07 Cadillac CTS when I started talking to online representitive I was told that the car had been sold early that d...


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    I went online inquiring about a 07 Cadillac CTS when I started talking to online representitive I was told that the car had been sold early that day. I was a little hot about that but Stephen Mcmurrey was very helpful and nice.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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  • Buckalew chevrolet listened and now all is good

    In my earlier statement there was numerous proplems with Buckalew Chevrolet Paint and Body. All it took was 1 mans envolement and desire to get th...


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    In my earlier statement there was numerous proplems with Buckalew Chevrolet Paint and Body. All it took was 1 mans envolement and desire to get things done right and to the customers satifaction. I spoke with Donny Buckalew the GM and thats where things turned around on a time. The truck was completed to my satifaction and back to me in 2 days. Donny i am sure is very busy and cant controll everthing everyday, but when brought to his attention things get done and to perfection. Mr Buckalew went above and beyond what i could have expected from anyone. Nick in the service dept did a fantastic job making sure all the previous problems where completed and treated my truck like it was his own.He had the truck fully detailed inside and out and it was a great job. The truck now looks great and i am proud to say while i was there alot with problems i had a chance to look at the new 2014 chevrolet pickup and now considering buying one, when i do it will be from Buckalew and all due to the great service from Donny the GM and Nick in the service dept.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Online chat

    I chatted with Steve McMurrey via the online chat service. I was very impressed with how professional and straight forward he was. He helped me un...

    Dealer Response

    Thank you for your revIew. We strive to give our customers exceptional service without pressure everyday. We look forward to serving your automo...


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    I chatted with Steve McMurrey via the online chat service. I was very impressed with how professional and straight forward he was. He helped me understand exactly what I would be paying for, and helped me arrange a convenient time for me to go test drive the vehicle. I didn't feel any undue pressure. He was just giving me the facts. i was very pleased with my experience.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your revIew. We strive to give our customers exceptional service without pressure everyday. We look forward to serving your automotive needs.


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  • Very Satisfied

    We have had two service experiences with Buckalew, and the customer service and work was top notch! Our experience with the sales staff was also g...

    Dealer Response

    Thank you very much for your comments. We value your business and look forward to working with you for your future automotive needs.


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    We have had two service experiences with Buckalew, and the customer service and work was top notch! Our experience with the sales staff was also great. We haven't purchased from them yet,but We will definitely be shopping for our next car there.

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your comments. We value your business and look forward to working with you for your future automotive needs.


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