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7 lifetime reviews.
What an amazing team! They make buying a Fiat so simple. Thank you!
Best dealership in the state hands down. Everyone is professional and the very willing to help. Doesn't feel like a typical pushy sales environment. M
anagement has totally changed, so everyone that did have a bad experience in the past, go see them now! I have purchased (2) Fiats now from Ken Garff Fiat and have never had an issue.
My wife and I were looking at a used vehicle that the dealership had on line at first everyone was really nice helpful and hospitable. Test drive went
great we loved the vehicle and wanted to purchase it. We were very honest about our feelings as well as our trade in and its condition, everything was good till we wanted to use our own finance company. Then the pressure was on to us their financing department, then it was well take it on a buyers note and if need be we just go through them. Still said no and left still wanting the vehicle, just wanting our bank. Next day sales man called and said he had talked to his manager about letting us just come get it cuz our bank was not open till monday, and if we did not get the finacing we wanted we could bring it back no questions asked they would even have a contract we could sign locking them to the agreement. Sounds good right well wrong we got there started taking care of everything but was very rushed double checked on price and everything was still agreed the same (verbally) I then tried to inquire about our return contract and was basically ignored then roodly ushered my wife and I like cattle in to the finance office where the price was almost 5K higher then agreed slammed with dealer fees trade price and pay off was not the same no idea we were going to get our own financing and no idea about return contact. Brought sales rep in and basically blamed us for miss understanding them and would work with us. We ended the sale and left with our original car feeling very hummilated, and angree due too us living over a hundred miles away and making multiple trips speeding gass money and spendings hours of time for no reason. "ken garf we hear you"......not!
We're very sorry to hear that you felt pressured and disrespected. Please know that was not our intention. We apologize if our financing staff failed
to treat you the way you deserve. We would truly like to do what we can to make things right. Please contact our Customer Service Manager: Natasha Lokeni, email@example.com or 801-903-6100.