Leith, Inc. (Authorized Mercedes-Benz Sales & Service)

New 888-799-9129 Dealer Website
Used 888-903-2712 Email Dealer
Service 888-412-5779

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Reviews

Average Ratings

4.9
Average based on 557 reviews
  • Great service

    A drop in visit for a minor issue. Service accomodated us in a highly profesional manner moreover they rapidly resolved the issue and fully explai...

    Dealer Response

    Thank you very much, David, for taking the time to share your feedback! I am very pleased to hear that our professionalism and accommodating custo...


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    A drop in visit for a minor issue. Service accomodated us in a highly profesional manner moreover they rapidly resolved the issue and fully explained how to prevent reoccurance....well done !!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much, David, for taking the time to share your feedback! I am very pleased to hear that our professionalism and accommodating customer service has earned your trust with our dealership. We cant wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Take care, Ebony Douglas.


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  • Great experience A+

    personalized customer service and solid follow up/status customer lounge with great amenities and wifi courtesy car wash and interior cleaning - d...

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Roger. Our team is dedicated to provide a welcoming and comfortable service ...


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    personalized customer service and solid follow up/status customer lounge with great amenities and wifi courtesy car wash and interior cleaning - definitely a nice experience always

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Roger. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Respectfully, Karen Ray


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  • Excellent

    The technician was very professional. He always takes care of me and has a positive attitude. I would love to be serviced by him every time.

    Dealer Response

    Thank you so much for your excellent input, Janene! We're proud of our service technicians and hope to pass along your great experience to all of ...


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    The technician was very professional. He always takes care of me and has a positive attitude. I would love to be serviced by him every time.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your excellent input, Janene! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Respectfully, Karen Ray


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  • great service

    The service was timely and responsive service. The manager followed up to be sure everything was ok. The service personnel were very friendly.

    Dealer Response

    James, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud t...


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    The service was timely and responsive service. The manager followed up to be sure everything was ok. The service personnel were very friendly.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Respectfully, Karen Ray


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  • Sales

    The product knowledge and exceptional service given by Farhan Ghanty. He is a great asset to this dealership. He was a great salesman and has bee...

    Dealer Response

    Hello Anne and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Farhan was th...


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    The product knowledge and exceptional service given by Farhan Ghanty. He is a great asset to this dealership. He was a great salesman and has been a valuable resource post sale.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Anne and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Farhan was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Respectfully, Stephen Salerno - Business Development Manager


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  • Tires & wheel alignment

    Good explanation of what was going on. Excellent attention to customers. A genuine desire to do a good, thorough job.

    Dealer Response

    William, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the ti...


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    Good explanation of what was going on. Excellent attention to customers. A genuine desire to do a good, thorough job.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Leith, Inc for your vehicles' service needs. Warm regards, Karen Ray


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  • The interaction with the mechanic.

    The interaction with the mechanic. The service associate was very helpful also. The service manager was very helpful also. I was very pleased w...

    Dealer Response

    Thank you for leaving us this great review, Jay. We are very happy to hear that we could be so helpful during your recent visit with us. We look f...


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    The interaction with the mechanic. The service associate was very helpful also. The service manager was very helpful also. I was very pleased with the service and the way I was treated.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Jay. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Warm regards, Karen Ray


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  • Service provided was thorough,and timely.

    My consultant and his team work well together. He is always couteous, thorough, proficient, and gives advise. when asked. When he is not sure abou...

    Dealer Response

    Mary, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! Our team works very har...


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    My consultant and his team work well together. He is always couteous, thorough, proficient, and gives advise. when asked. When he is not sure about a situation he immediately says I need to check with my supervisor. I always leave with a detailed statement of work done, work to be considered, and a big hug. Each time I need service I am also provided with a loaner upon my request. I have had Chuck Scott as a constant since 2001. He was the one that also advise me to look into getting a certified pre - own because I could not afford a new car. As you can see he is my favorite. Sally and office staff were great also. The lounge is clean and refreshments were appropriate. Thank you for this opportunity to express my experience with the company .

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We look forward to working with you again! Warm regards, Karen Ray


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  • BBN and DJN service @ Mercedes on Capital Blvd

    Professional, Efficient, Friendly, knowledgeble, exceeded expectations. The feedback from this review should not require a specific number of wor...

    Dealer Response

    Thank you for your outstanding rating of our service department, Bonita. We appreciate the opportunity to service your vehicle needs and look forw...


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    Professional, Efficient, Friendly, knowledgeble, exceeded expectations. The feedback from this review should not require a specific number of words in order to complete the survey.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding rating of our service department, Bonita. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Warm regards, Karen Ray


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  • Great service, good waiting area, quick billing pr

    Immediate plan and action initiated with good waiting area. Appearance of all customers receiving great attention/service. Quick billing process. ...

    Dealer Response

    David, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfo...


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    Immediate plan and action initiated with good waiting area. Appearance of all customers receiving great attention/service. Quick billing process. Follow-up.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Best, Karen Ray


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