Would like to personally thank sales consultant Hakim Yacoubou for making the whole car searching and buying process a breeze and thrilling. I'm usua...lly skeptical and uneasy when it comes to vehicle shopping, mostly because I feel I am being pressured by the salesmen, but Hakim met me on my level, seeing things from the buyers perspective. He encouraged me to observe every part of the vehicle I was curious about and had an honest response to all of my questions. Thank you for your service, Baxter.
Spent $299.00 for the Ultimate Detailing. OMG!!! Had to be the worse I’ve ever seen. Upon picking it up the coffee stains were still all over the ste...ering wheel. Cups left under the seat. Dust everywhere . Coins left in seats. They obviously spent only a few minutes on the detailing so will demand money back We had to leave for California but upon return they have some explanation. Do not use their detail service and they will get ooor rating on the survey I received. George Audi 6 wagon
George, I am truly sorry about the poor detail experience you had with us. I am refunding you for the full amount of the detail and we will be out to... drop off a loaner and pick your car up for a complete detail that I will personally inspect before bringing it back to you. Please let me know if there is anything else I can do for you at this time. Regards, Brad Turner General Manager
This is the first time I've actually went to a dealership to buy a car. I've heard stories about sales people but I must say Hansel Morrow made it a g...reat experience
Thanks for the high-star review, Theresa! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day! -Bra...d Turner, General Manager
Henry was of a great help to me long distance. Great follow up and customer service.
Sent an inquiry about a car listed on Cars.com and never received a response. The car was not on their site or on Cars.com the next day so I assume it... was sold. Still, a courtesy call would have been appropriate.
Sam - I'd really appreciate the opportunity to speak with you about what happened here to see if there is anything I can do to rectify the situation. ...You can reach me at 402-506-4005 or email@example.com. Thank you. - Brad Turner, General Manager
Jason in sales did a great job, girls in aftermarket did a great job. It was when I went through finance the problems arose. Unfortunately I was in... sort of a hurry. It came time to talk about the extended warranty on the truck. They explained it to where I was covered the entire time I am financed plus 6 months plus no deductible. Three and a half weeks later when I had to go back to the dealership to get a copy of my contract, the exact opposite. Covered for 84 months after in service date which is 4 years from now, and low and behold a $100 deductible. Not the end of the world but I feel he told me whatever I wanted to hear to get me to buy the service contract. I spent the first 3 weeks of ownership bragging about how great of a deal I got, and now feeling a bit of remorse. I took the truck in to get the backup camera installed, and once I washed it noticed melted solder on the bumper cover and an inch long scratch just below that. I opened the tailgate and heard something rattling around only to find out one of the tailgate bolts was left in there. Maybe installer should slow down a bit, or go through the proper training, I'm really not pleased. My only advise to anyone looking to purchase a vehicle there, don't be in a hurry, read all the fine print before signing anything, and make sure you leave with all documentation that day so there are no surprises. We will be replacing my wife's vehicle within the next 6 months, and it won't be with Baxter.
It was a great experience Henry our sales pro did a great job and the whole process was seamless.
I went into Baxter Ford just to see what they had in the used inventory and although it took most of the day to make a deal that benefited me, the ser...vice was excellent. Ambrose Lurks was very responsive to my financial situation and did everything he could to make it happen. Jo Elle Gerber did an excellent job getting the financing I needed and Jason Foresman was very responsive as far as getting the few items I thought should come with the vehicle. This will be the 3rd F250 4x4 Diesal that I purchase from the Baxter Group and recommend others to visit.
Carrie Cleasby was very helpful when I recently purchased a new vehicle. She did all of the research and footwork and saved me HOURS of time. Also B...ob Steinke was fantastic at Baxter Toyota when I made my purchase. Very satisfied with the whole process!
I worked with Henry Frazier and it has been a very good experience. Henry did a great job of following up and staying in communication with me. When... it came time to actually deal he was up front with everything and very easy to deal with. Overall a great buying experience
Great to hear you had a positive experience. Enjoy your new vehicle.