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Reviews

Average Ratings

4.9
Average based on 120 reviews
  • Professional, Accomodating, i el habla espanol

    While I was in for service I happened to wander out onto the lot and was approached by sales consultant Jason Fernandez. He invited me to come ins...


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    While I was in for service I happened to wander out onto the lot and was approached by sales consultant Jason Fernandez. He invited me to come inside out of the sun where we could see if Maguire could meet my needs and save me some time and money. In a short time he had explained to me "the Maguire Way" of selling cars which included, among other points, up-front lowest pricing, price guarantee "5Gs and the keys", and non commissioned sales consultants. I was quickly placed at ease and the "car salesman defense walls" began to come down. We decided that a Chevy Cruze would in fact meet my needs. I thanked him for his time and advised that I would return later that afternoon when my husband came home from work. Before we returned, I did attempt to see if I could find a better price online but to no avail. Maguire does in fact have the upfront lowest price. The fact that I (we) didn't have to haggle over a price made the sales process much more relaxed and less stressful. Delivery the next day was going to prove difficult because my mother was in the hospital and scheduling was going to be a task. Jason said "Why don't you go do dinner and come back. We'll have the car ready and the paperwork all set and you can take the car this evening." "You can do that?" "Of course we can!" True to his word, when we came back from dinner all was ready. The paperwork was signed not in a small stuffy office with some finance manager, but at a table in the showroom with Jason himself. I am impressed by Jason's knowledge and efficiency with which he handled this transaction. He turned this car buying experience from a stress-filled "must do" into an enjoyable experience. In addition, I later learned that Jason had called someone from the service department in on his day off to perform the NY inspection so the car could be delivered that night. I think the willingness of that service tech to come in as a favor to the sales department demonstrates the overall commitment of the Maguire Family of Dealerships to customer service and satisfaction. I would recommend Maguire to anyone looking to buy a car. AND I would highly recommend sales consultant Jason C Fernandez; he knows his stuff and he is a pleasure to work with. Ask for him by name! (i el habla espanol)(and he speaks Spanish)

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Very friendly, professional and efficient!

    This was my first car buying experience, so I naturally had a lot of questions. However, Mike Correll did a great job at answering them in a clear...

    Dealer Response

    Alex, We are so happy that you have had a great experience with Maguire.


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    This was my first car buying experience, so I naturally had a lot of questions. However, Mike Correll did a great job at answering them in a clear, patient and concise way. I had talked to him on the phone a few days before about test driving some cars, some of which were not in Ithaca. He was quick to locate them and have them brought back to Ithaca for me to see and drive them. Mike explained the meaning of all the forms I signed and had the car ready to go, without ever rushing the process. My situation being out of the ordinary, he was very accommodating and understanding of my needs. He even picked me up on the day of purchase because I had no way of getting to the dealership! I would definitely recommend this dealership to a friend, I would even tell them to talk to Mike!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Alex, We are so happy that you have had a great experience with Maguire.


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  • Great purchase and Service!

    Juston Smith was an excellent salesmen. I had no intention of buying a car and was opposed to leasing. After he explained the benifits of each I s...

    Dealer Response

    Cusefan2219, We are so happy that you have had a great experience with Maguire.


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    Juston Smith was an excellent salesmen. I had no intention of buying a car and was opposed to leasing. After he explained the benifits of each I scoped out an Equinox my wife saw on the lot. We took it for a test drive and we were sold on this vehicle. After discussing my driving habits I decided that a lease was probably the way to go. Couldn't be more happy. From oil changes to a minor fix on the air conditioner service has been great and they even wiped down the inside of my dusty car nice people, good service.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Cusefan2219, We are so happy that you have had a great experience with Maguire.


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  • Smooth experience.

    Very smooth experience. Drove off with the car the same day.

    Dealer Response

    Vicki, We are so happy that you have had a positive experience with Maguire.


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    Very smooth experience. Drove off with the car the same day.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Vicki, We are so happy that you have had a positive experience with Maguire.


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  • Great Service

    I was able to conveniently schedule my appointment. I received a phone message reminder of my appointment. My service was excellent. I needed an o...

    Dealer Response

    D'Cus, we are so happy that you have had a great experience with Maguire!


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    I was able to conveniently schedule my appointment. I received a phone message reminder of my appointment. My service was excellent. I needed an oil change and an inspection and my car looked better when I picked it up than when I brought it in. You would expect this kind of service at a high end dealership. Chevrolete gave me a high end experience and the personal attention to detail which not only made me feel special but was evidence that I am valued customer. If you want customers for life, this is the way you treat them. Thank You Maguire Chevrolet!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    D'Cus, we are so happy that you have had a great experience with Maguire!


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  • Horrible customer service

    Dropped off my car Friday the 8th they said it would be Monday until it could be looked at. No problem I said. They called on Monday the10th and s...


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    Dropped off my car Friday the 8th they said it would be Monday until it could be looked at. No problem I said. They called on Monday the10th and said nothing is wrong with the brakes, you can pick up your car. I told them the car would stop itself without touching the brakes and you could smell them burning. I told them to drive it and they will see that I am right. They called back and admitted they made a mistake and they would order the parts and it will take 3 days to get. Thursday comes and no call, I call them and get a snotty service girl who says I told you it would take 3 days and I said no kidding you ordered on Monday today is Thursday that's 3 days. They told me Friday it would be done. NOT! no phone call, although she said she did. They call today the 17th and said it will be the 18th and I asked why and she says that's just the way it is. The service lady has zero customer service skills and is very uncooperative and rude. I used to bring 3 vehicles there and now I will bring none. You lost about 5 thousand a year from me, and 2 new vehicles that I was about to purchase, but I am sure the Maguires don't care.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Customer Friendly, Good Sales People & Trustworthy

    This dealership makes it easy to buy a new car! Trustworthy and friendly. Our salesman (Nick) took his time with us and Matt made trading and buyi...


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    This dealership makes it easy to buy a new car! Trustworthy and friendly. Our salesman (Nick) took his time with us and Matt made trading and buying two news cars so easy! We highly recommend this dealership!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Highly recommend Maguire Chevrolet Trumansburg, NY

    Excellent experience. Treated very well by everyone there. This is my second vehicle purchase at this loaction. The General Manager is honest, tru...


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    Excellent experience. Treated very well by everyone there. This is my second vehicle purchase at this loaction. The General Manager is honest, trustworthy and helpful.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Fast and easy vehicle purchase

    I came in in the morning with a trade-in and a few cars in mind. Nick found one at the Ithaca dealership and brought it back to trumansburg and by...


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    I came in in the morning with a trade-in and a few cars in mind. Nick found one at the Ithaca dealership and brought it back to trumansburg and by that afternoon I had a new car in the driveway. So far very pleased with the transaction

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Nate Hawthorn- Subaru Impreza GREAT SERVICE!

    I just bought a used subaru impreza from Maguire Chevrolet and Cadillac and the salesman Nate was excellent at walking me through my first time ex...


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    I just bought a used subaru impreza from Maguire Chevrolet and Cadillac and the salesman Nate was excellent at walking me through my first time experience. I never felt any pressure, he was never in a rush, and was honest about everything. I loved the no hassle price, no pestering phone calls, and personal follow up a week after my purchase. I will definitely be coming back there for my next car. Thank you Nate!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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