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Reviews

Average Ratings

4.8
538 lifetime reviews. Includes reviews of Kelly Volkswagen from DealerRater.com
  • Great trade in for new car expereince

    Contacted by VW before the end of my VW lease and given a great trade in for new TDI Jetta Wagon, which I chose to buy with a car loan, buying ext...

    Dealer Response

    Thank you MCK for giving us the chance to earn your business! We're so glad we could get you into a new TDI Jetta SportWagen before the end of you...


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    Contacted by VW before the end of my VW lease and given a great trade in for new TDI Jetta Wagon, which I chose to buy with a car loan, buying extended warranty and all for just $0 per month more than my current lease. Great car that will last long. Good sales initiative and sales follow through. Thanks

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you MCK for giving us the chance to earn your business! We're so glad we could get you into a new TDI Jetta SportWagen before the end of your current lease. We know you'll continue to enjoy the new Jetta for a long time, but if there's anything else we can do for you in the meantime, please don't hesitate to let us know. Take care MCK!


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  • Awesome
    April 24, 2017

    They always make it as pleasant as possible, and the work is 100% spot on. Never once had an issue at Kelly, and I don't expect that I will. Tha...


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    They always make it as pleasant as possible, and the work is 100% spot on. Never once had an issue at Kelly, and I don't expect that I will. Thank You, Nick

    Does recommend this dealer
    Came in for service or repair

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  • Great as always
    April 18, 2017

    I brought in my 2006 VW Passat for a brake flush and to bleed the brakes. David was our advisor and as always he is awesome with his customer serv...


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    I brought in my 2006 VW Passat for a brake flush and to bleed the brakes. David was our advisor and as always he is awesome with his customer service and always willing to help out as much as possible. My car was going to take awhile so he got us a shuttle to go to the mall and the guy (I cannot remember his name, sorry!) who drove us there was also very friendly and we were Thankful he brought there and back. I moved far away recently and I dont care if I have to travel awhile to go to Kelly VW because I know I will always get great service. Thank you!

    Does recommend this dealer
    Came in for service or repair

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  • why shop anywhere else!
    April 17, 2017

    We returned to lease again. We had GREAT customer service, great vehicle service and despite being a large dealership, it feels like small frien...


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    We returned to lease again. We had GREAT customer service, great vehicle service and despite being a large dealership, it feels like small friendly neighborhood place.

    Does recommend this dealer

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  • Fantastic experience
    April 15, 2017

    I stopped in to Kelly VW not expecting to find anything that suited me, but Ramon was very helpful. I'm now in a 2015 VW Golf TSI. Dealership was ...


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    I stopped in to Kelly VW not expecting to find anything that suited me, but Ramon was very helpful. I'm now in a 2015 VW Golf TSI. Dealership was incredibly nice inside too

    Does recommend this dealer

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  • 10,000 mile oil change
    April 8, 2017

    Went for first oil change and Inspection. Also ended up needing alignment. Jeff Mcnally my Service Consultant was very knowledgabe and friendly. E...


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    Went for first oil change and Inspection. Also ended up needing alignment. Jeff Mcnally my Service Consultant was very knowledgabe and friendly. Explained everything up front that my car needed.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service
    April 7, 2017

    Very satisfied with service experience!!!! Explained my car's needs and recommended appropriate service. Kept me updated on progress while I waite...


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    Very satisfied with service experience!!!! Explained my car's needs and recommended appropriate service. Kept me updated on progress while I waited! Very friendly dealership!

    Does recommend this dealer
    Came in for service or repair

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  • Engine diagnostic
    April 1, 2017

    Kellys service was extremely helpful in helping me with my Volkswagen Passat. They were extremely knowledgeable, courteous and most important eff...


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    Kellys service was extremely helpful in helping me with my Volkswagen Passat. They were extremely knowledgeable, courteous and most important efficient with assisting me with my vehicles issues. I would highly recommend them as they are extremely innovative , they texted me an actual video showing the diagnostic! 👍👍

    Does recommend this dealer
    Came in for service or repair

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  • lease buy out with a volkswagen passat.
    April 1, 2017

    George was very helpful and persistent. I had a lease for 3 years and extended it for 3 months and he called many times to check in with me. he wa...


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    George was very helpful and persistent. I had a lease for 3 years and extended it for 3 months and he called many times to check in with me. he was honest and cheerful. Jackie was fast and to the point. Casey was very helpful and an asset to any organization. honest and looking out for the customer. the service department helped to repair the front end of my car. I drove in with no appointment and they fixed it on the spot.

    Does recommend this dealer

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  • Service at Your Convenience
    March 25, 2017

    The tire light indicator went on and I was able to drive right to the service center without an appointment! My car was taken in right away while...


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    The tire light indicator went on and I was able to drive right to the service center without an appointment! My car was taken in right away while I waited in the comfortable customer service lounge. Everyone was friendly and helpful while I waited and also would check in with me to give me an update or ask if I needed anything. My job involves driving all day long and this was the third time I went in for tire issues. The first time was after I bought the car and the indicators needed to be reset. The second time was low inflation after a big winter storm, and the last time, was a nail that I picked up after I hit a pothole in a construction site! My wait times have been between 20 and 50 minutes and one time I was told it would be more than an hour and I was out in less than 45 minutes! I have owned my VW car for almost 10 months and after more than 25 years of driving for work, this is been the best car I have ever owned and is absolutely the best and most convenient maintenance and car service program ever!

    Does recommend this dealer
    Came in for service or repair

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