Reviews

Average Ratings

4.3
35 lifetime reviews.
  • THE BEST

    Everything about this place is luxurious, the building, the waiting area, the cars, the process and the people. I felt nothing but genuine ease a...


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    Everything about this place is luxurious, the building, the waiting area, the cars, the process and the people. I felt nothing but genuine ease and respect when dealing with Jim, Jay and the others at Lexus of Omaha. The used cars are top notch, their detail to customer satisfaction is superb. I give this dealership my highest recommendation as I never once felt like anyone was pushy. My best interest was always at the forefront. Incredible.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Got my DREAM CAR!!

    First of all, the dealership is beautiful -- even the bathrooms were amazing to the last detail! Secondly, this was the easiest car buying experi...


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    First of all, the dealership is beautiful -- even the bathrooms were amazing to the last detail! Secondly, this was the easiest car buying experience I've ever had. I travelled from out of town to get my car and all of the negotiations and correspondence were done over the phone and through e:mail. I, basically, had to walk in and sign some papers and I was ready to go! It was a great experience and David S was such a pleasure to work with! I highly recommend buying your next Lexus here -- even if you don't live in Omaha!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best best best

    Their service is exeptional. Everyone treats you like a valuable customer despite your reason for being there. There is complimentary snacks( doug...


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    Their service is exeptional. Everyone treats you like a valuable customer despite your reason for being there. There is complimentary snacks( doughnuts, bagels, coffee, whole fresh fruits) served to you by a friendly staff. The building is luxurious, thier bathrooms are greattttt. They give you an amazing complimentary car if yours takes days to servce. I look forward to servicing my car there cos the experience is great.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Complete waste of time - bait and switch

    We have purchased two vehicles from Lexus of Omaha. I found a Rav4 on their website, called ahead to see if it was available, and after getting a...


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    We have purchased two vehicles from Lexus of Omaha. I found a Rav4 on their website, called ahead to see if it was available, and after getting a positive answer, went down to the dealership to check it out. I drove the vehicle and was waiting to discuss details of a purchase when the salesman disappeared. He came back, took the keys without saying anything. After I sat another 20 minutes waiting by myself, I got up to find him, he walked in and said he had good news and bad news. The bad news was that the couple that looked at the car before me was called by their salesperson when I walked into the dealership and told her that they would take the car. Instead of telling me this, my salesman let me drive the car, gave me the sales pitch, told me to sit tight so I could hear all of the details of the work to be done in detailing, etc. He then said, ok, I have some other cars to show you. By this time it was 7:45p. What a waste of time. Don't go here to buy a used car!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Excellent car buying experience

    I recently bought an Infiniti FX at Lexus of Omaha. I worked with Eric Murray. Eric was very informative and knew that I had done my research befo...

    Dealer Response

    Congratulations on your vehicle. I'm happy that your experience was stress-free and painless. All of our sales people make exceptional customer se...


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    I recently bought an Infiniti FX at Lexus of Omaha. I worked with Eric Murray. Eric was very informative and knew that I had done my research before coming into the dealership. There was no stress involved in buying my car and I appreciated the friendliness of the staff. I would highly recommend buying your next car from Lexus. There was something comforting about going into the dealership and seeing everyone smile and asking if I needed any help. One of only two dealerships I would work with in Omaha. Thank you Eric for the amazing low pressure car buying experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your vehicle. I'm happy that your experience was stress-free and painless. All of our sales people make exceptional customer service a priority. Thank you for sharing your experience with Eric. We look forward to working with you in the future. -Rob Mueting, General Manager


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  • New 2016 RX 350--Michael Cohn Sales -

    Michael did a outstanding job in getting the RX we wanted .

    Dealer Response

    Thank for you the kind words about Michael! We hope you love your RX for many years to come.


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    Michael did a outstanding job in getting the RX we wanted .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank for you the kind words about Michael! We hope you love your RX for many years to come.


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  • Great car at a great price!

    Never would have guessed it... After 8 months of searching a radius of up to 500 miles from home, that I would find the BEST possible deal at Lexu...

    Dealer Response

    We truly appreciate receiving feedback from our customers. Thank you for making the journey over to our dealership from Iowa! Please don't hesitat...


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    Never would have guessed it... After 8 months of searching a radius of up to 500 miles from home, that I would find the BEST possible deal at Lexus of Omaha.. I spotted our vehicle late one night on Cars .com. and sent off an email to Lexus of Omaha. 7:10 am. the next morning I received a CALL from Pat Wallace asking how he could be of assistance. That's prompt service! Pat is absolutely the best. Pat answered all my questions and found answers and solutions to all my concerns. He assured us the trip to Omaha would not leave us disappointed. The car was actually better than he described. The price was right on and the entire staff was exceptional when we took delivery. If you are looking for a quality used car I highly recommend Pat Wallace and Lexus of Omaha.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We truly appreciate receiving feedback from our customers. Thank you for making the journey over to our dealership from Iowa! Please don't hesitate to let us know if there's anything else we can do to help you. Enjoy your new Lexus! Best --Rob Mueting, General Manager


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  • Ask for Pat Wallace - a true professional

    I've owned 9 Lexus's and all of them have given me hundreds of thousands of trouble-free miles. The cars are awesome and you can buy them at deale...

    Dealer Response

    Thank you for making the trip out from Seattle! Pat makes exceptional customer service a priority, and it's great to hear that he found you a scen...


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    I've owned 9 Lexus's and all of them have given me hundreds of thousands of trouble-free miles. The cars are awesome and you can buy them at dealerships all over the country. But the true test of a Lexus dealership is the people. Pat Wallace at Lexus of Omaha is the kind of guy who helps Lexus maintain their reputation for genuine quality. Pat is a true sales professional; personable, knowledgeable and without any of the usual gotta-buy-it-now-pressure. I found a used Lexus GS online at Lexus of Omaha. After talking with Pat, and him providing me with answers to all my questions, he gave me the confidence to travel cross-country to buy the car. My wife and I flew from Seattle to Omaha, bought the car (at a very fair price) and drove it home. Pat even took the time to outline a scenic route. He helped turn what could have been a boring interstate drive, into an off-the-beaten path adventure. We experienced places in America that we would have never seen, if it weren't for Pat Wallace. Thanks Pat for a great car, an easy buying experience and excellent follow-up.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for making the trip out from Seattle! Pat makes exceptional customer service a priority, and it's great to hear that he found you a scenic route back to Seattle. Please don't hesitate to reach out if there's anything else we can help you with. Enjoy your new Lexus! Best --Rob Mueting, General Manager


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  • Mike Cohn

    Mike Cohn bent over backwards to try and find a car that was just right for my five year old son and I. He spent countless hours emailing and call...


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    Mike Cohn bent over backwards to try and find a car that was just right for my five year old son and I. He spent countless hours emailing and calling when cars appeared on the lot that he thought were a perfect fit. However my father went on to buy a car for me else where. Lexus of Omaha was very accommodating and would recommend to anyone looking to buy a car! Go see Mike Cohn!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Excellent care buying experience ever!

    Best car buying experience ever! My salesman Ben Kenealy answered every question with confidence and enthusiasm. I didn't feel like I was being "s...


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    Best car buying experience ever! My salesman Ben Kenealy answered every question with confidence and enthusiasm. I didn't feel like I was being "sold" something instead I was getting what I was seeking. I get a new car every 2 years, so when I say "best I ever experienced" I mean there's a lot of dealerships I have been to. I can honestly say that my new car is a dream! I love my Lexus! The manager Ski McGlown, was more than fair on the bottom line deal. He didn't go over my top number I was willing to pay and surprisingly came in a lot lower than I was expecting. In other words, I drove out of there with more options than I was hoping for. I got a quality reliable car for my money. If you are looking to buy a new car....go ser Ben at Lexus of Omaha first.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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