Patriot Hyundai of El Monte

4.6
(578 reviews)
Visit Patriot Hyundai of El Monte
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 4:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–8:00pm
Sunday Closed 9:00am–6:00pm
New (866) 676-0763 (866) 676-0763
Used (866) 675-4433 (866) 675-4433
Service (866) 648-4761 (866) 648-4761

Inventory

See all 104 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2021.

Service center

Phone number (866) 648-4761

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.6
(578 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Warning do not come here.!!!Horrible experience. Will...

Warning do not come here.!!! Horrible experience. Will not go back. Do not recommend. I felt very discriminated when arriving at patriot Hyundai of El Monte. The service department is very unprofessional in this place. I went there two times and they denied my service saying I wasn't covered. I went to Ontario Hyundai the same day and they said I was covered and finished my service quickly. At Ontario Hyundai they are much more friendly and they actually willing to help you out rather than this place. I wish someone would have warned me how bad Patriot Hyundai of El Monte was.

Consumer response

Warning do not come here.!!! Horrible experience. Will not go back. Do not recommend. I felt very discriminated when arriving at patriot Hyundai of El Monte. The service department is very unprofessional in this place. I went there two times and they denied my service saying I wasn't covered. I went to Ontario Hyundai the same day and they said I was covered and finished my service quickly. At Ontario Hyundai they are much more friendly and they actually willing to help you out rather than this place. I wish someone would have warned me how bad Patriot Hyundai of El Monte was.

1.0

Unbelievable bate n switch. Dealt with alondra the...

Unbelievable bate n switch. Dealt with alondra the salegirl on a truck. Had my sister come n put the deposit because at work. Alondra gave my sis all the numbers n I called n confirmed all the numbers. Came in to sign paperwork to pick up my truck and they raise the price 4k. This is after my sister was there 3 hrs n confirmed all the numbers n me talking to her 10 times on the fone. The manager n finance manager are the stereotypical slimeball car salespeople. They said they never authorized those numbers n that I must be mistaken n alondra the sales girl looked totally stunned n lost of for words. What a waste of my time n running my credit. Don't go to this place it is the true nightmare n what we unfortunately think of carsales people. The worst!!!

1.0

Vehicle not available at advertised price. Addendums...

Vehicle not available at advertised price. Addendums adding up to $3000 added after all negotiations and credit check. Attempted purchase via truecar, would not honor their upfront pricing agreement with them.

1.0

Ask for the final price before signing.

DO NOT RECOMMEND! I saw a $10k car they had listed and wanted to buy it cash. They wanted me to pay almost $2k extra for some protection plan which I won’t even use because I live 4 hours away. This extra $2k was non-negotiable. Ask for the total price before signing anything.

1.0

They will try to sell more than advertise price .

The car was not ready for sale. Also they will charge you more than listed price and Say the price you see on this internet is thru 3rd party . It is not their real price . Don't waste your valuable time to stop by this dealership!!!

1.0

Advertised prices are not real even when stated on...

Advertised prices are not real even when stated on Cargurus and their website. I called and verified the price before driving 2hrs to get to them. Once I completed credit application and the sales person took it to the manager, the manager then said the price was $4,000 more because they did the rims and tires which were in the picture on the add. I believe he saw what I make a month and wanted more. Funny part the rims/tires are too big and hit the wheel well everytime you make a right turn left or right. Don't trust them or their posted prices. The sales person Brianna was really nice and felt bad about what her manager did to us, the manager was the problem.

1.2

The "cash prices" they post on their website are not...

The "cash prices" they post on their website are not honored. They added $3000 to the pre tax price of the car once I asked to start the paperwork, saying they require you to purchase warranties and protection plans for all sales. Ask for the out the door price before you get there or be prepared to be surprised.

1.0

Prices listed online are not honored

The "cash prices" they post on their website are not honored. They added $3000 to the pre tax price of the car once I asked to start the paperwork, saying they require you to purchase warranties and protection plans for all sales. Ask for the out the door price before you get there or be prepared to be surprised.

Dealer response

Hi Nicholas Sorry to hear about your dissatisfaction. I also replied to a Moose regarding the same vehicle so I assume you are using multiple accounts/emails to make your reviews. That will be eliminated just so you know. In regards to your concern we do have our addendum on all cars we advertise that have the Patriot Package applied. We are happy to look at all reasonable offers. Our advertised price is clearly stated in our addendum that the price does not include fees, tax, license or added accessories.

1.0

Friday, September 25, 2020: I came here to check out and...

Friday, September 25, 2020: I came here to check out and test drive a 2020 Ioniq EV Limited with an offer from this dealership through Truecar. I met with Jocelyn, who then introduced me to Thomas, the sales person. Thomas was great. He answered all of my questions regarding the car and understood exactly what I was looking for. When it came time to discuss price, I met with Gio (I think that's how his name is spelled) and explained that due to my situation, we were unable to buy that day but I wanted to get a price down and ready for when I was ready to purchase. He wouldn't give me a concrete answer on whether they would honor the offer through Truecar or not. He told me to go shop around and bring him offers and he'll beat them. Monday, September 28, 2020: While I'm about to test drive at a different dealership, I realized I didn't have my driver's license. I am 99% sure that I left it at Patriot, so I call them and explain that I believe I left my license there. They told me that Thomas had left for the day and to call back the next day. Tuesday, September 29, 2020: I call and ask for Thomas but was directed to Jocelyn. I explained that I believe I left my license there. She acknowledged it and told me that she would have Thomas call me after his meeting. 2-3 hours pass and I received no call, so I called Jocelyn back. She apologized and told me that she would tell Thomas to call me ASAP and that if the license was left on a desk, then they would have called me. 3 more hours pass and no call. I called Jocelyn again and she said that she would have someone go to the car I test drove and look and then Thomas would call me back. By 6:30pm, no one had called me so I drive to the dealership. I met with Gio and explained the situation. He told me that Thomas didn't see my license on any desk and that someone had gone and checked everywhere in the car. I ask for the keys to check it myself. Within 1 second of opening the passenger side door, the license was sticking out between the seat cushion and the backrest. If someone had checked the car, it was 100% easily noticeable. Wednesday, September 30, 2020: I called back to talk to Jocelyn but she wasn't available, so I asked to speak to the General Manager. I was told that he was busy and to leave a name and phone number and he'll call me back. The call never came. I am writing this review because I am severely disappointed by the lack of customer service to someone who is in the market and was interested in a car on their lot. Thomas was great when I was talking to him about the car, but despite leaving a message to call me back 3 times never did. I don't know the circumstances for this, but someone else should have called back. Secondly, telling a customer that you looked for their license in the car and couldn't find anything only for them to take 1 second to find it as soon as they opened the door does not look good on you. From the customer's point of view, it looks like you didn't even try to look because of how obvious the license was located. If they showed me that lack of customer service when I needed them to look for my driver's license that I was 99% sure I left there, how would their service look like when I had an issue with a car I bought from them?

1.4

I went to buyout my leased Hyundai Tucson at a Patriot...

I went to buyout my leased Hyundai Tucson at a Patriot Hyundai Of El Monte on 9/25/2020, Finance Manager Paul Jacobs adding all 4 optional products and services without I consent,. Totally costs almost $6000, The truth is when Paul has added all optional services and products in the offer before he offered me to purchase the vehicle. My car only worth $15000, i doesn’t make sense if someone is willing to spend another $6000 for protection plans. When I found out on 9/26/2020, I called Paul Jacobs back and told him he has added all optional services and products in my contract without I consent, Paul told me I need to pay then he hang up my phone

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