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Capital Ford

(1,448 reviews)
Visit Capital Ford
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:30pm
Tuesday 9:00am–8:00pm 7:30am–6:30pm
Wednesday 9:00am–8:00pm 7:30am–6:30pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:30pm
Saturday 9:00am–8:00pm Closed
Sunday Closed Closed
New (877) 457-5516 (877) 457-5516
Used (877) 457-1358 (877) 457-1358
Service (877) 457-5210 (877) 457-5210

Reviews

(1,448 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I called and asked if a vehicle was available and they

I called and asked if a vehicle was available and they said yes- I told them I would be there the next morning to get it and they told me that they would pull it, clean and detail it so that it would be ready for me to purchase. They texted me starting at 8 o’clock that morning confirming that I was coming and I texted them all the way through my trip there to only find out it was never pulled and it was sold the night before. They even told me that somebody from the dealership would be contacting me 😡😡 I wouldn’t recommend them to anybody. They never do what they say they are going to do!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience, Deborah. We regret to hear about your recent visit and understand your frustration. We aim to provide the best service to all our customers. We would appreciate the opportunity to speak with you directly to discuss your experience and work towards a solution. Please contact me at contactus@capitalford.com to discuss further.

2-3 form emails a day even after I told them to stop.

2-3 form emails a day even after I told them to stop. Sometimes with the fields left blank.. Please call us back at [BD Phone Number] thanks [BD Representative]. it was simple. I wanted to know if the vehicle was still for sale. Period.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience, super great team, wish car buying was

Great experience, super great team, wish car buying was this easy all the time. Mike from finance already knew my preferences to add one after looking back over the 5 previous purchases!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Your salesman, Kels did an excellent job.

Your salesman, Kels did an excellent job. He was very knowledgable on the vehicle and paperwork required. He was exceptionally helpful by delivering our new truck since there was no other way for us to pick it up at Capital Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very smooth and straight forward process!

Very smooth and straight forward process! My sales guy, Hunter, was great to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kels was awesome and made buying a truck easy, and pain

Kels was awesome and made buying a truck easy, and pain free. Would definitely recommend the crew and Kels at capital ford to anyone! Great group of people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful experience.

Wonderful experience. Will definitely be back. Very much appreciated them for all there help. Great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hunter was great to work with while we purchased a used

Hunter was great to work with while we purchased a used car with confidence from Capital Ford. Would definitely recommend to our family & friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Rachael, UG and the entire team made the sales process

Rachael, UG and the entire team made the sales process easy. Very professional and treats you fairly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchasing a car was so easy.

Purchasing a car was so easy. Everything explained clearly from finance and CJ sales person is a gem. I'll go back to them when its time for another car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We truly appreciate your 5-star review, Rose. It's great to hear that your car purchasing process was smooth and that our financial guidance and CJ's service stood out. We look forward to welcoming you back to Capital Ford when you're ready for your next vehicle.