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Reviews

Average Ratings

4.7
172 lifetime reviews. Includes reviews of Greenwich INFINITI from DealerRater.com
  • Found What We Were Looking For

    My wife and I had been searching for a 2010 Infiniti QX56 to replace our aging Chevy Avalanche. It just so happened that Greenwich Infiniti took o...


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    My wife and I had been searching for a 2010 Infiniti QX56 to replace our aging Chevy Avalanche. It just so happened that Greenwich Infiniti took one in on a trade and they posted it on Cars.com. We saw it listed and called right away and spoke with salesman Chaz. Chaz was able to answer all of my questions and determined that this QX had all the options we were looking for. It turns out that this QX was originally sold from Greenwich Infiniti and the owner had it regularly maintained at this dealership as well. When we visited the dealership to examine the vehicle we dealt primarily with Chaz and the sales manger Justin. Chaz was the nicest guy and he spent a lot of time with us and the vehicle. I have to admit, everyone here are friendly and professional. Upon our inspection the vehicle was found to be in very good condition with the exception of a damaged running board. We were able to come to an agreement on the purchase and Justin had the running board replaced and painted to match! My wife and I were very pleased with the outcome and we were impressed that the staff at Greenwich Infiniti were willing to go the extra mile to make us happy. I would recommend buying a vehicle from Greenwich Infiniti. They are a great bunch of people and we are very pleased with our "new to us" Infiniti QX56. Thanks guys!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Truly exceptional! Excellent pricing. Outstanding service.
    May 23, 2017

    I received highly personalized and truly exceptional customer service from Luis Rodriguez who respects and cares about his customers and it shows ...


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    I received highly personalized and truly exceptional customer service from Luis Rodriguez who respects and cares about his customers and it shows throughout the process. On the Finance side Joseph Chirinian was also very professional, knowledgeable and courteous. I was very pleased with the entire experience from start to finish and would definitely recommend buying from Luis Rodriguez and this dealership!

    Does recommend this dealer

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  • great customer services
    April 29, 2017

    I work with ALEX FAKHIR I NEVER MET A SALES PERSON THAT WAS SO GREAT AND KNOWLEDGEABLE ABOUT THE 2017 Q70S THAT I AM LEASING NOW IT WAS JUST A GR...


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    I work with ALEX FAKHIR I NEVER MET A SALES PERSON THAT WAS SO GREAT AND KNOWLEDGEABLE ABOUT THE 2017 Q70S THAT I AM LEASING NOW IT WAS JUST A GREAT EXPERIENCE AND WOULD RECOMMEND HIM TO ANYBODY WANT TO THANK HIM AGAIN ANGELO MECCA

    Does recommend this dealer

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  • Greenwich (CT) Infinity - THE BEST in service and quality !
    April 21, 2017

    I saw a pre owned vehicle on CarGurus, and called for information. I spoke with ALEX FAKHIR, product specialist. He provided initial information...


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    I saw a pre owned vehicle on CarGurus, and called for information. I spoke with ALEX FAKHIR, product specialist. He provided initial information and arranged for me to visit to see the car. He answered my questions, called back when he said he would. On arrival, I met Alex and his coworker Joe. It was raining, and they took the time and effort to put the car in the showroom so I could see it comfortably!!! The car was immaculate, and he gave me the history of how the dealership came to get the car. We spoke at length regarding what I wanted in a vehicle. He LISTENED and offered suggestions. HELPFUL SUGGESTIONS, NOT a sales pitch that escalated during conversation as I had experienced with other dealerships. He had the product knowledge also !! I truly believe he wanted to put the right person in the right car ! From sales, to service Manager who put the car thru inspection, to Joe (later Edward also) the Finance Officers, the transaction was SEAMLESS!!! Pleasant and painless ! I would recommend this dealership to anyone !!! As it has been said : "It don't get better than this !"

    Does recommend this dealer

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  • Certified Pre-Owened 2014 Q50
    April 20, 2017

    I was in the market to purchase my first car. Greenwich Infiniti was extremely helpful in helping me find which Infiniti would best suit my needs....


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    I was in the market to purchase my first car. Greenwich Infiniti was extremely helpful in helping me find which Infiniti would best suit my needs. When we found the car, they were able to explain everything to me very clearly so I would not leave confused. The overall process was very smooth. I highly recommend this dealership to anyone in the market for an Infiniti. You will not leave disappointed.

    Does recommend this dealer

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  • Amazing service & follow up..
    April 18, 2017

    This dealership is top notch, extremely responsive and knowledgeable about their products. My experience was flawless from beginning to end. I dro...


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    This dealership is top notch, extremely responsive and knowledgeable about their products. My experience was flawless from beginning to end. I drove 1 hr to this dealership and now will only shop for Infinti's at Greenwich Infinti. Chaz & Joe are true professionals for young guys, not your typical car salesmen. I am thrilled with my new 2016 Q50 sport . Thank you Greenwich Infinti !!

    Does recommend this dealer

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  • Horrible Service
    April 3, 2017

    This is the worst experience I have ever had at a car dealership in my life. I first called and said I wanted to test drive a Q70L and a Q60. The ...

    Greenwich INFINITI

    Dear Mike, Thank you for taking the time to write your review, we are truly sorry we were unable to assist you with your request to drive multipl...


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    This is the worst experience I have ever had at a car dealership in my life. I first called and said I wanted to test drive a Q70L and a Q60. The representative said "sure come on up", I get to the dealer and meet the salesman Craig.I tell him which cars I would like to test drive. He says we don't have any Q70L's available. I asked to test drive the Q60. Craig responds I think we have one in the back. We go to the back he shows me the car. He says this is someones car you can't drive it. I ask to drive a Q50. Craig responds with an attitude "You can't just want to test drive whatever you want." Craig tells me to wait here I will see if I can find one. I wait for 10 minutes, At this point the service manager Andy walks up and says can I help you. At this point I say no thank you and canI have my car which was valet parked. This was the worst sales experience I have ever encountered. I would not recommend This dealership and especially the salesman Craig.

    Does not recommend this dealer
    Greenwich INFINITI

    Dear Mike, Thank you for taking the time to write your review, we are truly sorry we were unable to assist you with your request to drive multiple cars on the day you visited the dealership. Despite our dealership¿¿¿s commitment to accommodate customer needs and request as much as possible, we were not able to accomplish this for you. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible, even when circumstances prevent us from helping you. We empathize with your situation and hope that you are able to find a resolution for your automotive needs. Respectfully, Eric Pagan General Manager


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  • Thank you Greenwich Infiniti

    Great deal on a great car! So happy I made the hour long trip to Greenwich to work with Alex, Noelle, Ed and Eric @ Greenwich Infiniti. Will defin...


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    Great deal on a great car! So happy I made the hour long trip to Greenwich to work with Alex, Noelle, Ed and Eric @ Greenwich Infiniti. Will definitely be back again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Raffael Chirinian - An Excellent Sales Consultant
    March 24, 2017

    I will start this review off by stating that I did not end up purchasing or leasing a vehicle. Usually, in my experience, that means leaving the ...


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    I will start this review off by stating that I did not end up purchasing or leasing a vehicle. Usually, in my experience, that means leaving the dealership upset or disappointed. It also usually means you wasted a good deal of time either being led to believe there may be a deal to be struck within your parameters, or being pitched alternative, less appealing options. But my experience with Raffael was different. It started with his healthy sense of pride in the dealership, including the owner and his colleagues (some of which are family members). He even summarized their business model. This wasn't obnoxious - rather it was sincere and made me feel as though I was dealing with a good bunch. Our conversation during the test drive was informative and at the same time casual and unforced. Upon arriving back at the dealership, he gave us a few purchasing and finance scenarios. Though none of these options were right for me, I let him know where my comfort zone was and he ran a variety of different scenarios for me. I did not feel pressured to squeeze myself into a box that didn't fit my situation. He realized relatively quickly that for our situation, even the worst-case deal-maker scenarios for the dealership were not going to meet my needs. He was up front and honest about it. When I let him know "thanks but no thanks," his demeanor did not change. He remained friendly and continued to treat me as a customer. I did not sense disappointment in him, rather, appreciation for having made a new connection. He recommended a spot for me to grab lunch in the area (which served a mean chicken sandwich) and assured me he would continue to look out for deals that I might be interested in. As much as I wanted to purchase this specific vehicle, I did not leave feeling empty and disappointed. It was a breath of fresh air to have met as nice a representative as Raffael whose professional acuity is clearly benefited by his demeanor as a person. I suspect I will be back here in the future.

    Does recommend this dealer

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  • Thank you Greenwich Infiniti
    March 24, 2017

    Great deal on a great car! So happy I made the hour long trip to Greenwich to work with Alex, Noelle, Ed and Eric @ Greenwich Infiniti. Will defin...


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    Great deal on a great car! So happy I made the hour long trip to Greenwich to work with Alex, Noelle, Ed and Eric @ Greenwich Infiniti. Will definitely be back again.

    Does recommend this dealer

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