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Reviews

Average Ratings

4.8
Average based on 86 reviews.
  • Excellent Experience

    My boyfriend just bought a new car. The man who helped us was named Matt Richardson. He was the nicest funniest guy. He made the experience a grea...


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    My boyfriend just bought a new car. The man who helped us was named Matt Richardson. He was the nicest funniest guy. He made the experience a great one. I would definitely go back again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience

    I had a outstanding experience Matt Richardson was very helpful and did everything he could to make sure I was satisfied and drove off the lot a ...

    Dealer Response

    Hi Derrick, We truly appreciate your great review. Charles Barker Pre-owned Outlet works hard to make each purchasing experience pleasant and stre...


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    I had a outstanding experience Matt Richardson was very helpful and did everything he could to make sure I was satisfied and drove off the lot a happy man.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Derrick, We truly appreciate your great review. Charles Barker Pre-owned Outlet works hard to make each purchasing experience pleasant and stress-free, and we are so glad to know that Matt and the team took such good care of you. Enjoy your new vehicle, and thank you for Riding with Charlie!


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  • Day in the park

    I loved my car buying experience. William Carter Jr. saw that I was interested in a car that I clicked online and immediately contacted me the nex...

    Dealer Response

    Hi Tina, We truly appreciate that you took the time to leave a great review, and we are so glad to know that you found a great car and had a plea...


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    I loved my car buying experience. William Carter Jr. saw that I was interested in a car that I clicked online and immediately contacted me the next day. He asked me to come down and check out their selections. I did since I was car shopping that day and I wanted to check the car I saw online. When I got there I was greeted by Will. He invited me in and offered me some snacks and something to drink. The facility is very nice and I love the music that was playing the whole time I was there (which was a long time) lol. We test drove the car and he was very patient with me throughout the whole process. We talked and joked the entire time and he made me feel comfortable with the choice I made. He also made sure that I got a great deal for the car. I definitely recommend the dealership and Will as someone to help guide you. Such a cool guy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Tina, We truly appreciate that you took the time to leave a great review, and we are so glad to know that you found a great car and had a pleasant overall experience at Charles Barker Pre-Owned Outlet! We will be sure to pass along your kind words to William and the team. We hope that you enjoy your new vehicle, and thank you for Riding with Charlie!


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  • Wonderful out of town buying experence possible !

    I was looking for the car I wanted thru the internet and used cars.com and found the car I was looking for at CHARLES BARKER PREOWNED OUTLET at 32...

    Dealer Response

    Mr. Gladney, Thank you for your kind words. We feel the same about Chris and welcome to the Charles Barker Family!


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    I was looking for the car I wanted thru the internet and used cars.com and found the car I was looking for at CHARLES BARKER PREOWNED OUTLET at 3252 Virginia Beach Blvd in Virginia Beach, VA 23452. I studied the pictures and got in touch with the best salesman I have ever used , Mr Chris Carpinteri . He answered every item about the car i was interested in and worked with me on all the details I needed to know about how to get it to me. I would recomend him and this Co. to any person buying a car over the internet,

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Gladney, Thank you for your kind words. We feel the same about Chris and welcome to the Charles Barker Family!


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  • Great service

    I initially sent out an email through USAA car buying service. I'm not local to the area so I wanted to clarify two simple questions as the photos...

    Dealer Response

    Thank you so much for taking the time to leave a review. We truly value any feedback our customers can provide, and we are so glad to know that Gl...


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    I initially sent out an email through USAA car buying service. I'm not local to the area so I wanted to clarify two simple questions as the photos didn't match the online description. The response I received was several emails avoiding my questions and trying to persuade me to come to the outlet. Like I said, I'm not local and don't want to spend an entire day driving to find out it wasn't the car I wanted because of the incorrect description. I ended up driving down and met with Glenn, who was awesome. Very straight forward, and honest individual. He smoothed everything out and made us feel comfortable buying a car. Highly recommend working with Glenn if you're looking at a car with Charles Barker. I gave the review only 4 stars because of my initial frustrations. Glenn's excellent 5 star service made up for it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to leave a review. We truly value any feedback our customers can provide, and we are so glad to know that Glenn took such great care of you and made your experience as pleasant one. We hope that you enjoy your new car, and thank you for Riding With Charlie!


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  • Best place to buy a Car

    MIKE MANALO HAS BEEN MY FAVORITE SALES PERSON FOR THE LAST 12 YEARS!!!


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    MIKE MANALO HAS BEEN MY FAVORITE SALES PERSON FOR THE LAST 12 YEARS!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • BEST DEAL IN TOWN!

    My salesman Nate and all the staff were very professional and worked together to get me the best deal on my new vehicle any where in the Hampton R...


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    My salesman Nate and all the staff were very professional and worked together to get me the best deal on my new vehicle any where in the Hampton Roads area. Check Charles Barker before you buy! Stephen A.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Walked the Walk

    Janeda my salesperson was very professional and extremely knowledgeable. Donnie the manager was also very helpful and attentive to my needs. The o...


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    Janeda my salesperson was very professional and extremely knowledgeable. Donnie the manager was also very helpful and attentive to my needs. The overall buying experience was Great. Unfortunately the Vehicle I choose had problems. When I got it home after signing contract and taking delivery I found stuff missing and a few mechanical problems that made the Vehicle un road worthy and should [or would] not pass inspection. Janeda and Donnie without question replaced missing parts and got me appointment to fix mechanical problems. They paid in full the service charge and now I have an excellent Car my family is very happy with. Many Dealers 'Say' their main goal is Customer Satisfaction and will do what is necessary to achieve that but few actually intend to. Charles Barker Pre Owned Outlet 'Walked the Walk' without question in a friendly and sincere manner making sure I was taken care of and satisfied. I researched the Dealership I wanted to buy from and choose Charles Barker Pre Owned. I made the right choice and so should anyone looking for a quality used Vehicle. Make sure you ask for Janeda you won't be sorry.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fantastic experience with Charles Barker Outlet

    Bought a 2008 Toyota Sienna from them 2 days ago. I had an excellent experience. Nate was my salesperson and I had a good time with him. My 3 kids...


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    Bought a 2008 Toyota Sienna from them 2 days ago. I had an excellent experience. Nate was my salesperson and I had a good time with him. My 3 kids and wife kept busy with their plentiful snacks and hot cocoa and coffee all they wanted while Nate and I did business. We got to test drive the van without a salesman along with us. The van was cleaned and detailed to be almost like new when it delivered. We got a much better than expected price, too. Very satisfied with our experience with Charles Barker Pre-Owned Outlet. Go see Nate. He is a real good guy to deal with!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best dealership in been too in a while

    My sales person Janeda was a doll. Talked to her days before coming to the dealership and I felt liked we known each other for years. She listen t...


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    My sales person Janeda was a doll. Talked to her days before coming to the dealership and I felt liked we known each other for years. She listen to my likes and knew exactly what I wanted. I must say I was hesitate at first but she put me at ease and I knew I wasnt leaving that lot til she had me exactly what I wanted. She was just a polite person to work with and very professional and just so friendly she made you want to purchase a car lol. I gave her a hard time at first because I was so chosey and picky with what I wanted but she used that and listening to me to find my exact car that fit my needs and my style. Everyone there was so nice and polite and the dealership was so neat and very family oriented. I will definitely be coming back for years to come and telling all my friends and family about the dealership especially my sales woman Janeda. She deserves a raise lol........Best dealership I have been too in years. YALL ROCK!!!!!!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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