Southern Buick GMC and Southern Kia

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Reviews

Average Ratings

4.7
82 lifetime reviews.
  • Awesome Car Buying Experience

    Working with Wayne Hoffler was awesome. We visited Southern Lynnhaven regarding our previous vehicle, which had given us a lot problems and was be...

    Dealer Response

    Thank you for leaving us this great review, Cornelia. We are very happy to hear that we could be so helpful during your recent visit with us. We a...


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    Working with Wayne Hoffler was awesome. We visited Southern Lynnhaven regarding our previous vehicle, which had given us a lot problems and was beyond repair. However, Wayne was able to put us in a 2016 vehicle. We enjoyed his personality and straightforwardness. He helped turn a bad situation into a happy one. We enjoyed this car buying experience and will definitely recommend others to purchase here.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Cornelia. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best regards, Southern Buick GMC Lynnhaven Team


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  • not a great time

    I don't usually write reviews let alone bad ones but i'm just not happy. I went to this place to get a car. I was happy with the salesperson and e...


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    I don't usually write reviews let alone bad ones but i'm just not happy. I went to this place to get a car. I was happy with the salesperson and everything. Found out my credit score was t good enough to get a car on my own so I tried with a co signer and had money down. I was told they would contact me the next day with answers because the banks were closed. I have yet to hear back from them and it's been a week. I don't understand how they do business like this. I will just take my business somewhere else. I just people to know if you have a not so great credit score they won't even work with you or call you back for that matter.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Came in for repairs left with a car!!!

    I came to southern to get a repair on my vehicle and had left with a used vehicle. I have been intrigued by the GMC Terrains for some time now and...

    Dealer Response

    Thank you for taking the time to write this 5-star review, Brittany. We strive to provide a great service to all our guests and are glad to hear t...


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    I came to southern to get a repair on my vehicle and had left with a used vehicle. I have been intrigued by the GMC Terrains for some time now and spoke with Brandon from customer service and he was amazingly helpful with giving me a idea of the inventory available to me while keeping me comfortable and not feeling obligated. Brandon then transferred me to Noel Ayala who was able to help me look in to the vehicle I anted and opened my mind to a few others to keep in mind for what I'm needing and what I may need, from a person who has worked in the customer service and hospitality industry I am very happy with the help, commitment and determination I received from the two individuals who have helped me leave here today with my dream car THANK YOU NOEL!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this 5-star review, Brittany. We strive to provide a great service to all our guests and are glad to hear that Noel helped you find the car you wanted. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Southern Buick GMC Lynnhaven Team


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  • Great experience

    Great thanks to Noel Ayala, he sold me my first car and was very helpful. Great customer service! I would recommend this dealership to all my frie...

    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your first car, Shekia. Noel is the asset to our team, and it is encouragin...


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    Great thanks to Noel Ayala, he sold me my first car and was very helpful. Great customer service! I would recommend this dealership to all my friends and family

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your first car, Shekia. Noel is the asset to our team, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Sincerely, Southern Buick GMC Lynnhaven Team


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  • The experience

    Jacob was excellent. Very knowledgeable. Made the car buying experience so much easy.

    Dealer Response

    Mike, we are truly grateful for this awesome review. We are thrilled that Jacob was able to take care of you. He is a great asset to our team and ...


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    Jacob was excellent. Very knowledgeable. Made the car buying experience so much easy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mike, we are truly grateful for this awesome review. We are thrilled that Jacob was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Sincerely, Southern Buick GMC Lynnhaven Team


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  • Southern Buick GMC Service

    Bought my fourth vehicle yesterday from the Southern Auto Group, a 2017 GMC Acadia Denali. My sales consultants Johnnie Jordan and Sterrick Frazi...

    Dealer Response

    Thank you so much for sharing your car shopping experience with us, Bob. We're happy to hear that Johnnie and the rest of the team were able to he...


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    Bought my fourth vehicle yesterday from the Southern Auto Group, a 2017 GMC Acadia Denali. My sales consultants Johnnie Jordan and Sterrick Frazier were excellent, knowledgable about the product, very interested in me finding exactly the vehicle I wanted and, as important, very expedient in getting my deal worked up and me out the door with my new Acadia. I will definitely buy from Southern again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your car shopping experience with us, Bob. We're happy to hear that Johnnie and the rest of the team were able to help you find what you were looking for. Congratulations on your new Acadia. Thank you for continually choosing us for your automotive needs and we look forward to working with you again. Sincerely, Southern Buick GMC Lynnhaven Team


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  • Noel Ayala

    Today was such an amazing an experience because I've been through a lot the past few days and Noel Ayala really assisting me to let me know everyt...

    Dealer Response

    Robin, we appreciate you taking the time to leave us a great review! We are pleased to hear Noel did a great job in assisting you in your purchase...


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    Today was such an amazing an experience because I've been through a lot the past few days and Noel Ayala really assisting me to let me know everything is going to be ok. I was really blessed to be able to purchase a vehicle because I didn't have anything when I started.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robin, we appreciate you taking the time to leave us a great review! We are pleased to hear Noel did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to let us know. Sincerely, Southern Buick GMC Lynnhaven Team


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  • Vanessa Vick

    Jacob Palmer was great, he was very patient with me trying to make a decision on my new car. I felt like I had know him forever, he made me feel ...

    Dealer Response

    Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle pu...


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    Jacob Palmer was great, he was very patient with me trying to make a decision on my new car. I felt like I had know him forever, he made me feel so comfortable in this buying process. He and the rest of the staff made the buying process much easier than expected. Thanks again to Jacob Palmer and I Absolutely love my new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Jacob was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Southern Buick GMC Lynnhaven Team


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  • Great to do business with!

    Fred Patterson was truly professional and helpful in the buying process. Would definitely recommend him, along with any of the Southern dealerships.

    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your new car. Fred is the asset to our team, and it is encouraging to hear...


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    Fred Patterson was truly professional and helpful in the buying process. Would definitely recommend him, along with any of the Southern dealerships.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your new car. Fred is the asset to our team, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Sincerely, Southern Buick GMC Lynnhaven Team


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  • Love our Soul.

    Carlos did a good job helping us. We were the worst kind of car buyers because we only wanted a basic car and he had to find us one that was suita...

    Dealer Response

    Thank you for your review. We're glad to have Carlos on our team and that we could provide you with a positive experience. If you ever need anythi...


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    Carlos did a good job helping us. We were the worst kind of car buyers because we only wanted a basic car and he had to find us one that was suitable and available immediately. He respected our desires and our budget. I would buy from him again in a heart beat. Southern has other outlets and their salespeople at all their outlets were equally delightful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review. We're glad to have Carlos on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care. Sincerely, Southern Buick GMC Lynnhaven Team


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