Nyle Maxwell's FIAT / Alfa Romeo

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
40 lifetime reviews.

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  • 5.0 out of 5
    January 9, 2021

    These folks were as nice as they could be. I bought a cheap used car and they treated me like I was buying the most expensive car on the lot. Just a top-notch... group of people.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Charles, this review makes our day! It was our pleasure to assist you and we hope you are loving your new-to-you car. Thank you from all of us at Ny...le Maxwell Fiat!

  • 1.0 out of 5
    December 30, 2020

    Simply deceitful dealership! Sold me a car knowingly there was a title issue due to false mileage. THEY KNEW ABOUT THIS SINCE 06/29/2020 with the NMVTIS... HOLD AND DMV REJECTION ON 07/31/20. Check out the tag receipt pic. Purchased a Mercedes SL550 over 2 months ago, paid in full with trade in and cash. Called multiple times for my title and plates, never once mentioned there was a problem until I spoke to them yesterday. Was informed that the title rejected due to inaccurate mileage. Stated to them that I needed to get the title ASAP. Their answer was to repurchase the car at the dealer trade in value...I paid retail. Now the GM, Brent, is taking no responsibility or accountability at all, blaming everyone else including COVID-19. Obviously, this is now on going but let me save you the trouble by recommending you not go anywhere near this fraud of a dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Stephen - This feedback is very difficult to receive. I am sorry to hear that you are so frustrated, and I assure you that it is never our intention t...o inconvenience or mislead our guests. I understand that we have let you down, and I think it would be best if we discussed your situation together. I will search for your contact information, but in the meantime, please do not hesitate to give me a call so I can address your concerns. Thank you, Brent Rayfield - General Manager - 512-228-3428

  • January 4, 2017

    I got the right information, was never pressured, every question answered, it was just great. José is very knowledgeable and was very patient with me.... I'm really glad I got to deal with him. The first time I came into the dealership, I was taken care of by a nice lady, she and José both spoke Spanish with me, but I forgot her name. She took me on my first test drive of the 124. She gave me a great introduction to the car, and we had a nice test drive. Then when the dealership got an abarth trim, José took me out for a test drive on that one.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    September 29, 2020

    I give this car buying experience a definite thumbs up. The process was a little longer than preferred but they were communicative the whole time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to review us! While we apologize for your visit taking longer than anticipated, we are happy to hear that you found ...the right vehicle at Nyle Maxwell Fiat. Congratulations and we hope to work with you again down the road!

  • 5.0 out of 5
    July 2, 2020

    I appreciate their customer service! They are very helpful in the sales, service, and finance department. I'm happy, I got just what I wanted. Thanks... again!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for leaving us a review, Ellen! We're proud to have you as a Nyle Maxwell Fiat customer and we look forward to working with you next time.

  • 5.0 out of 5
    January 16, 2020

    This dealership is the bomb. Great customer service. Complete transparency and team work. The whole team is professional, organized and competent. Patient... and thorough... my first Fiat experience. 5 stars ⭐️ for sure.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Therese, reviews like this simply make our day! Great customer service is our top priority and we are so proud that we could make your first Fiat expe...rience such a positive and productive one. Thank you so much for the 5 stars and we hope to see you back at Nyle Maxwell Fiat down the road!

  • 3.0 out of 5
    January 16, 2020

    The person that accompanied me on the test drive was constantly talking to other customers on his cell. I believe that when you're with a customer, your... attention should be solely on him/her. That really turned me off I still bought the car, but that kind of upset me....Also, it took 4 hrs to get called back to sign the paperwork. Ridiculous!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    June, I'm sorry that you didn't have a five-star experience. We are always working to ensure all of our customers receive the best financing available.... Unfortunately, some banks take longer than others and in this case it took a bit longer to get us the rate we know you deserved. Thank you for your feedback and please give me a call if there is anything I can do to assist you. Brent Rayfield - General Manager - 512-228-3428

  • 5.0 out of 5
    January 6, 2020

    Nice easy process, really believe I got an excellent deal on the Spider 124. Jakob was easy to work with and presented knowledgeable. Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 28, 2019

    disgusted. i believe whole-heartedly they knowingly sold me a lemon. do not buy here. Zero service after sale, NO RETURNS!!! Literally major transmission... problems leaving the lot.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 17, 2019

    I have been working the last few days on buying a car. Jacob from Nyle Maxwell's Fiat and Alpha Romeo of Austin did a wonderful job. All my needs were... met and exceded.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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