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Petty and unproffessional
If you are expecting a courteous and professional experience from Audi Louisville Service, I would recommend you take your business elsewhere. I had the displeasure of having Jordan as my service advisor. During the whole process, I was subjected to a narcissistic and egotistical diatribe about how he is the only person that does anything, how wonderful he is at his job and how inferior the other employees are compared to him. I am not there for anything else other than to get my car serviced. He made the experience uncomfortable and awkward. I do not need to hear an employee's diatribe about his opinion on his fellow employees or his grandiose thoughts on how wonderful he is at doing his job. I would think his manager, i believe his name to be Jimmy, would expect a professional attitude from his employees but instead I found his manager to be rude and abrasive when dealing with a customer. The only person i found to be professional and courteous was the only woman working in the service department. Upon entering the facility, she was the first person I came upon. She was pleasant and helped direct me to who i needed to see. Unfortunately, that was the last moment that I was treated as a valued customer. In the future, I will strongly reconsider taking my vehicle to this location due to the experience i had. I don't expect to be treated as a prima donna but i do expect there to be a sense of decorum in how customers are treated. Sadly, this dealership does not know anything about professionalism or courtesy.
Looking for used, bought new
My wife's car was totaled and we needed a quick replacement. The SUV we wanted was sold in front of us. Victor and his supervisor made us such a great deal on new we couldn't resist
I bought my Audi here, my amazing salesperson was Victor. He was very knowledgeable about the vehicles and helped steer me in the direction of my purchase after telling him what features were important. Victor was very communicative and helfpful throughout the whole process without being overwhelming. The service side is amazing as well, they went above and beyond for me when I thought I was owed an oil change. The coffee is great too, and the place is full of beautiful vehicles.
Five Star End-to-End Lease Experience!
Victor at Bluegrass Audi is one of the most kind, thorough, knowledgeable, and accommodating sales team member... even past driving off with my new car!
Loved the experience!
If I had a dollar for every dealership that was pushy I would be rich! Not Audi of Louisville. They were amazing patient and listened to the customer! Satisfied with my purchase and young salesman who did a excellent job.
A truly exceptional brand and amazing experience!
Best customer service, ask for Victor in sales. He took care of everything from the sale itself to getting the customization finished within a week. It was stress-free, exciting, and memorable experience. My S5 is amazing, I will be returning to Bluegrass for my future purchases.
Thumbs Down - Audi Louisville
If a half star was an option, I would chose that. The service department at Audi Louisville is horrible! They should really look into customer service training. Do not ever book a service appointment from their website - they always reschedule on you much later than the appointment requested time and sometimes don't even tell you that they have rescheduled. As much as I love my Audi, will more than likely never own another one because the service department in Louisville, KY is horrible. I have to drive to Lexington to get my vehicle serviced, in a timely professional manner. I DO NOT recommend this dealership for sales or service!
These cars are overpriced. You can buy the same cars at Bluegrass Auto even cheaper in Indianapolis Cincinnati Nashville and St. Louis. You can same probably over $5,000 on new and used cars seriously plus these city have wonderful sales better professional salesman/saleswoman! My friends family members and I purchased my cars in these city!
unwilling to work with me
I came in to look at a car, one of their associates had bought it. They looked and said they didn't have any other manual transmissions in stock. I repeated my search and found another one there called talked to a different associate he said it was there. I test drove it but it was close to closing time, they told me to come back the next day, so I came back for my 3rd trip. They offered me 7k less than what I owe in my trade and wouldnt budge on the price of the car I was looking at. When I said no to all the "what if you finance over 7 years" crap and I told them that I could pay for the car in cash but that doesn't change the fact that I'm not wasn't getting a deal at all. Then they said why don't you just keep your current car and buy this one. Absolutely ridiculous.
No sales staff?
I spied a used car on their lot on Sunday when the dealership was closed. I promptly emailed directly via their website, stating that I'd be there the following day at 6:30 to test drive. On Monday, no one followed up, so I called at 4pm to ensure the vehicle was still there. The sales department confirmed, but seemed lackadaisical about my visit. When I finally arrived at my stated time, there was NO SALES staff available. "They've all gone home for the day.". Sidenote: the dealership closes at 8. The fianance advisor ended up showing us the vehicle, which was a smoker's car and very obviously so. Once we smelled the interior, we parted ways. As I'm in sales myself, I was floored by this experience...What dealership has no sales staff available when a client firmly stated that she'd be in at a prescribed time? I made a purchase at a different dealership this morning.