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Reviews

Average Ratings

3.5
Average based on 18 reviews.
  • Waste of time and money

    Drove 45 minutes to a service appointment after being told that the part I required was in stock. When I arrived the service advisor told me the p...


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    Drove 45 minutes to a service appointment after being told that the part I required was in stock. When I arrived the service advisor told me the part was not in stock and would take a week to get. When I complained she told me, "This hapopens all the time. They don't know what they're doing inside." I left and drove 45 minutes back home. I will never go back to this dealership. Stay away and don't waste your time and money.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • The Buying Process was Fastastic !

    Thank you Tate and the gang for making this so easy for my business to purchase 2 new Transits. We bought one from you guys and few years back, an...


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    Thank you Tate and the gang for making this so easy for my business to purchase 2 new Transits. We bought one from you guys and few years back, and that is why I am back....service was great then and this time WAS FANTASTIC. As I am super busy this season, I did everything online from shopping to emailing with Tate who was always right there with an instant response. Financing by email / fax and I just showed up and signed. Quickest I've ever purchased and that was awesome. I knew what I wanted and you guys delivered. Quick, Easy, Fast and Friendly....you guys rock....and a super big thanks to Tate !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Chapman Ford

    With the Memorial Day sale being advertised I decided to go into Chapman Ford and see what they have to offer. I was politely greeted by a salesma...


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    With the Memorial Day sale being advertised I decided to go into Chapman Ford and see what they have to offer. I was politely greeted by a salesman named Anthony Mata when I walked in. I told him I was just browsing and wanted to look at Ford's line up. He handed me several brochures on the F-series line up. After a few test drives and price comparisons I decided to see what could be done. No stress, no games and no gimmicks sums up my experience with my salesman. My experience with him was stress free and straight to the point. If you are looking for a new or used car, Anthony Mata @ Chapman Ford is your guy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Went in to get oil changed and left with a new car

    I went to get my oil changed on my 2012 Focus. I was walking around the lot looking at the 2014 Focus's when Terrance came out and we got talking ...


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    I went to get my oil changed on my 2012 Focus. I was walking around the lot looking at the 2014 Focus's when Terrance came out and we got talking about models and prices. After discussing features, financing and trade in with Terrance and John the sales manager I purchased a 2014 Focus SE sedan. I'm very happy with the I was treated and purchasing process. I will definitely return to Chapman for next car.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Poor customer service

    Showed up for an oil change, returned to pick up car with an additional air filter added on without permission. Victor was the rep and never calle...

    Dealer Response

    Thank you for bringing your concerns to our attention. We appreciate the opportunity to make things right. If you should have any issues in the fu...


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    Showed up for an oil change, returned to pick up car with an additional air filter added on without permission. Victor was the rep and never called. Needs improvement. I will try one more time at this location. Perhaps it was a mistake.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for bringing your concerns to our attention. We appreciate the opportunity to make things right. If you should have any issues in the future please do not hesitate to contact us directly. Sincerely, Rick Webb Chapman Ford Service Director 480-516-0088 richardwebb@chapmanchoice.com


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  • Ford C-Max Hybrid Plug in

    A focused Progressive, forward thinking Dealership ! ! !


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    A focused Progressive, forward thinking Dealership ! ! !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Happy Customer

    I found the 2013 Limited Ford 150 on Cars.Com at Chapman Ford. With Cars,Com I came to the dealership informed and knew what I was going to pay. C...


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    I found the 2013 Limited Ford 150 on Cars.Com at Chapman Ford. With Cars,Com I came to the dealership informed and knew what I was going to pay. Chapman Ford met my price.. I'm happy. Mike Boyle

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Poor Customer Service

    Very disappointed with customer service. Found Ford 150 online filled out application & was contacted to come down. Drove 44 miles to dealership &...

    Dealer Response

    Hello Sean, Thank you for bringing your concern to my attention. I understand and sincerely apologize for your frustration, but the best way ...


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    Very disappointed with customer service. Found Ford 150 online filled out application & was contacted to come down. Drove 44 miles to dealership & after few hrs was told to come back next day. Sales man contacted us for a time to come down pick up truck. Told him a time and we came down and salesman told us the truck was being sold at this very moment " he apologized" and there was nothing he could do. Even though we started paper work day before. We left very disappointed. For a business advertising best Ford dealership not very impressed.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Sean, Thank you for bringing your concern to my attention. I understand and sincerely apologize for your frustration, but the best way to get this resolved is to work with me directly. Please give me a call when you can. Thank you, Marlo Watkins Chapman Ford Internet Director 480-516-0088 MarloWatkins@chapmanchoice.com


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  • Horrible service, then everything was made better

    I had some very minor door damage to my F150 and took it in to get it repaired. In my opinion, I was treated like CRAP by Chapman Ford, especially...


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    I had some very minor door damage to my F150 and took it in to get it repaired. In my opinion, I was treated like CRAP by Chapman Ford, especially in the collision/body shop department. I had to go back a total of five times to finally get the vehicle repaired right. They would even call me and tell me to come get the vehicle and when I got there, the dent would still exist. They got over spray from the door onto the bed of my truck and on and on. I was talked down to by one of the supervisors in that department (which I won't name out of kindness) and he at first refused to fix something else on the truck (not a problem they caused) because as he put it, "you're too particular about your truck and we probably can't fix it to your standards". It was literally the worst treatment I've ever received from a dealership and I've bought over a dozen cars in my life. HOWEVER, Chad the GM is a different story. He treated both me and my wife with TOTAL respect, fixed all the issues they couldn't fix the first five times AND even fixed the issue that was caused by someone else AT NO CHARGE (at least a $150 value for free). He is the best. However, I still wouldn't go back to Chapman because of the initial experience. No matter how great Chad was, I simply don't believe they have knowledgeable or talented enough staff to get the job done right the first time and they proved that to me time after time. It's really unfortunate, because Chad seems so awesome.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • great service

    My 2010 Fusions battery went dead overnite. After the auto club jumped me, I went to Chapmans Quick Lubw ti have it checked It was defective. 45 m...


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    My 2010 Fusions battery went dead overnite. After the auto club jumped me, I went to Chapmans Quick Lubw ti have it checked It was defective. 45 minutes after I arrives, I was on my way with a new battery, no charge.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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