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Reviews

Average Ratings

4.9
201 lifetime reviews.
  • Out of Town Purchase

    Purchased a used Lincoln from Tim Shea, I was from out of town and Tim made the process super smooth. He did a great job communicating and really...


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    Purchased a used Lincoln from Tim Shea, I was from out of town and Tim made the process super smooth. He did a great job communicating and really made the experience enjoyable. I would highly recommend working with Tim in the future. He made the car buying process as simple as possible.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    I had been looking for the perfect MKS with low miles and all the bells and whistles! Talking to dealers from one end of the country to the other...


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    I had been looking for the perfect MKS with low miles and all the bells and whistles! Talking to dealers from one end of the country to the other, I can honestly say working with TIM SHEA was seamless. My inquiry when I saw the car online was promptly replied to, followed by timely phone conversations. Tim was extremely helpful and flexible given I was traveling from MN. Tim arranged for us to be picked up at the airport by Ty who was extremely personable. The car was beyond what I had imagined. The pictures did not do it justice. I took my time looking at the car and after a few things had been identified, Tim without hesitation, made a few calls, concerned if I would be able to wait provided me with a car to grab some lunch. Tim was a pleasure to work with and the car is amazing. It was well worth flying to MI and have the customer service Tim provided and a great trip back to MN. This car has a classy look, very comfortable seats, navigation system was excellent, the sound system totally awesome!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Feeling like a STAR in my MKZ from STAR Lincoln...

    This was the smoothest transaction ever. I have purchased a few vehicles in the past, but never remembered it being this easy. Tim Shea walked up...


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    This was the smoothest transaction ever. I have purchased a few vehicles in the past, but never remembered it being this easy. Tim Shea walked up to me, introduced himself and asked what was I interested in. I pointed out the vehicle and it was a smooth transition from there. Tim didn't try to convince me to look at any other car and was very knowledgeable about the vehicle I choose. I appreciate to calm professional environment and Tim's friendliness. Now I feel like a STAR in my Lincoln MKZ from STAR Lincoln. I love my new car. Thanks again Tim!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    The best dealership to buy a car from. Tim Shea was a great salesman. Tim was honest, friendly , and treated me with great respect. My transactio...


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    The best dealership to buy a car from. Tim Shea was a great salesman. Tim was honest, friendly , and treated me with great respect. My transaction from start to finish was very quick. I would highly recommend Star Lincoln and especially Tim Shea.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Leasing a new Lincoln at Star

    My sales rep cut right to the chase and helped me eliminate a lot of extras I didn't need. That left me with a very well equipped MKZ at a very go...


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    My sales rep cut right to the chase and helped me eliminate a lot of extras I didn't need. That left me with a very well equipped MKZ at a very good price. One thing they insisted I get were the fitted rubber floor mats. In the Northern climates I would say that they are a necessity. In fact that was the only extra needed on my vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sandy Horowitz

    12/15/16. This is the second car I have leased from Star Lincoln, in Southfield and Glenn has helped me both times. He has been professional and...


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    12/15/16. This is the second car I have leased from Star Lincoln, in Southfield and Glenn has helped me both times. He has been professional and helpful in all communication on both cars. I would highly recommend the dealership and Glenn!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • oil change

    MKZ - service was excellent - staff was helpful - the waiting area had WiFi and I could use my PC

    Dealer Response

    Hi David, On behalf of everyone at Hoot McInerney's Star Lincoln, thank you for providing a review of your recent visit. Everyone at Star Lincol...


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    MKZ - service was excellent - staff was helpful - the waiting area had WiFi and I could use my PC

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi David, On behalf of everyone at Hoot McInerney's Star Lincoln, thank you for providing a review of your recent visit. Everyone at Star Lincoln strives to make buying, owning and maintaining a quality Lincoln vehicle a pleasurable experience, and we are thrilled that we accomplished these goals during your recent service appointment for your MKZ. Thank you again for being a valued customer of Hoot McInerney's Star Lincoln! We hope to see you again in the future.


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  • Easy fix for bad battery!

    I was very disappointed that a brand-new MKC would have a battery that went bad so quickly! Major inconvenience, yet the dealer was able to corre...


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    I was very disappointed that a brand-new MKC would have a battery that went bad so quickly! Major inconvenience, yet the dealer was able to correct it quickly. Thank goodness for roadside assistance.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service and clean facilities

    Our car had problems which your dealership fixed plus the best part was when it was done you called us and we picked it up . We are very happy wit...

    Dealer Response

    Thanks for the feedback. We appreciate your review and hope we can continue serving you for many years to come.


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    Our car had problems which your dealership fixed plus the best part was when it was done you called us and we picked it up . We are very happy with the service and the car its self.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the feedback. We appreciate your review and hope we can continue serving you for many years to come.


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  • Great Service

    I arrived with my MKZ tire pressure light on. I was greeted with a friendly smile and the problem was examined and I was told that a new tire was ...


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    I arrived with my MKZ tire pressure light on. I was greeted with a friendly smile and the problem was examined and I was told that a new tire was needed. I was told that it would take approximately two hours and did I need a loaner car. I was given a MKC. Approximately two hours later I received a phone call stating my car was ready. Excellent Service and a job well done. In addition, while I was sitting in the waiting room I submitted my email address to win movie tickets. I was contacted later in the week that I had won. Check my picture out on the Star Lincoln Facebook page. Thank You Star Lincoln, I love you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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