University Subaru Inc

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 12, 2020

    My 5th Subaru from this dealership. I keep going back because of the fair pricing and customer service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do fo...r you.

  • 5.0 out of 5
    September 28, 2020

    These guys made car buying a real pleasure. None of the usual "car salesmen" stuff. Just helpful, and informative. My sales person even called me after... a couple of weeks to check in and say they were there if I had any questions. I would definitely recommend them! I've been a Honda owner for 40 years so it took a quality car and a great sales staff to get me to buy another make. They really do treat you like you'd treat you! I bought a 2020 Forester Touring and have had it a month or so. I love it!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Shellie. Thank you and we hope to see you... again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

  • September 26, 2014

    We have always been pleased with the service department's staff. Always polite, helpful and ready to go the extra mile.....especially Ben Grajeda (Service... Advisor) on the last two trips to this dealership.

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    August 24, 2020

    I have been taking my Subaru cars to be serviced at University Subaru since 2003. They have always been friendly, considerate, kind, and helpful. Now when... I go in, they know me by name and are familiar with my car. They have always given me good advice and are very aware of cost to the customer. I wouldn't take my car anywhere else.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Charlene, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive revi...ew. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

  • 4.0 out of 5
    July 20, 2020

    University Subaru was great to work with and Taylor was very helpful. Will remember in the future.

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    Shopped for a new car
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    Dealer Response

    Jane, we really appreciate your great feedback! We want all our customers to feel this way when leaving our dealership!

  • 5.0 out of 5
    June 29, 2020

    No previous problems with my '16 Outback, so when I started having a problem getting my key out when shutting down, I called, got an appointment the next... day, got in and out in around an hour - fully fixed, and all put under warranty. Very pleased!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Robert, thank you so much for your positive comments about University Subaru! Our team is available should you require any extra help.

  • 5.0 out of 5
    June 22, 2020

    Very user friendly. Not a typical car dealership in the 'high pressure' approach.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Richard, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our v...alued customers. Reviews like yours help us to continually improve.

  • 5.0 out of 5
    June 15, 2020

    My wife and I have owned 4 cars in our 43 year marriage and we couldn't be happier with out Subaru. Service was prompt. The staff are always helpful and... eager to answer any questions. My only regret is that i did not buy a Subaru earlier in life! I do not know a single Subaru owner who does not love their car!

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    Dealer Response

    Paul, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valu...ed customers. Reviews like yours help us to continually improve.

  • 5.0 out of 5
    June 10, 2020

    Recently visited the service department. Exceptional customer care and service.

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    Came in for service or repair
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    Dealer Response

    Marty, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    June 8, 2020

    Like the title says, I've always had a great experience at my Subaru dealership. I like that it's smaller. I never feel like just a number or another customer.... I work with the same advisor every time. I feel they are looking for my best interests.

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    Dealer Response

    Greg, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions ab...out services you received and thank you again for choosing University Subaru!

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