Mercedes-Benz of Coconut Creek

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Mercedes-Benz of Coconut Creek Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2011

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Wheel Balance

$69.95

Tire Rotation

$25

Oil, Filter Change

$164.02

Check Engine Light Diagnosis

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
451 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 17, 2020

    Great service service manager Rick is top notch and also had loaner car waiting for me!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Coconut Creek. As one of our valued customers, we want to sincerely th...ank you for your business and we hope to see you here again down the road!

  • 5.0 out of 5
    January 14, 2020

    good buying experience. no issues with anything. thank you

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    Shopped for a new car
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    Dealer Response

    Hi Steven, thank you so much for your positive comments about Mercedes-Benz of Coconut Creek! We always strive to provide personable and excellent cus...tomer service. Thank you again for the review!

  • March 20, 2016

    All the staff at Coconut Mercedes listens to the customers needs. Very well prepared in all phases of an outstanding dealership. I have been driving forty... years plus and this dealership is best i have ever dealt with.

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  • 1.0 out of 5
    January 14, 2020

    I feel like the mechanic did a decent job on the basic repairs of my Smart Car, brakes, new tires, alignment, wipers etc...but he couldn?t pinpoint the... broken pieces of roof parts that my father found (which by the way is not a smart car specialist). The female service advisor, Liz and the female service director are both very rude and condescending. I know my car, I know what?s wrong with it but instead of being helpful they just matter of factly state there?s nothing we can do about it. I took the vehicle elsewhere and they were able to pinpoint the issue immediately and in turn, found a great Service Advisor and the right place to get my car repaired. I will not return to Coconut Creek Mercedes/Smart. I?ve been so spoiled with the wonderful service advisors from Schumacher Mercedes/Smart in Scottsdale AZ and also Park Place Mercedes/Smart in Dallas TX. Coconut Creek, you should learn customer service from these two dealerships. If I had only read the reviews, I would?ve never taken my vehicle to an Autonation...

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Teresa, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (888) 204-2043 for ...ways we can work towards resolving these issues. We look forward to hearing from you soon.

  • 5.0 out of 5
    January 10, 2020

    Great dealership Kevin Alexis my service advisor was helpful friendly and knowledgeable. Very satisfied

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Barry, thank you for your great comments about Kevin! We're glad we could be of service to you, and we hope you continue to choose us for all yo...ur automotive needs. Thanks again!

  • 5.0 out of 5
    January 4, 2020

    Mark Sawyer, was courteous, knowledgable, professional and provided wonderful service. It would be a pleasure to deal with him again.

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    Dealer Response

    Frances, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we ...hope you'll consider us again in the future!

  • 5.0 out of 5
    January 1, 2020

    John and Jeff are amazing. They took the time to help while I was trying to decide on what car I wanted.

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    Dealer Response

    We are pleased to hear you had such a positive experience with us, Paula! We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    January 1, 2020

    Jim our service manager is always amazing. We really appreciate his customer service and he makes us feel he is looking out for our best interests.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Greg, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Jim. Until the next time we meet, take care!

  • 1.0 out of 5
    December 24, 2019

    Worst experience I have ever had with a service department and corporation. First , they made assumptions and than followed up with lies. Brand new car... wanting me to pay 4K in repairs and than lied on their service management system so corporate would believe it . They assumed thAt my 16 year old daughter put oil in the coolant . She cried that she didn?t do anything wrong but of course Mary and her service team decided to lie And never followed through with a professional evaluation . They never gave me a car to use so i had to get a rental car . Treated me like I murdered someone . I even had another car on hold to buy for my other daughter which is now off. I took it to a third party company in which they found a oil cool part defective . Now it?s in another dealer hands and my attorney teams so we will find out soon !!! I hope Mercedes and auto nation are happy loosing a customer who had bought 4 Mercedes !!!

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  • 5.0 out of 5
    December 20, 2019

    Form the moment I arrived for the service on my car, I was impressed with the level of service. I can't say enough about all of the staff there who came... together to make getting my car fixed an enjoyable experience.

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    Dealer Response

    Hello Angela, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! If you ever need help, just give u...s a call. Happy motoring!

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