Mercedes-Benz of Coconut Creek

The process to get the car that I want was so smooth,easy and fast!

Brought my car in for maintenance and to repair non-functional rear sensors. The maintenance was done properly and received video for same. There were problems updating some software and the car stayed for four days (a loaner was not available). Unfortunately, the rear sensors still don’t work and the car is stalls when accelerating. I will schedule another service with this dealer and hope that the issues get resolved.

There was a car I wanted to get a Pre-Purchase Inspection (PPI) on, and apparently MB of Pompano Beach doesn't do PPIs (I've run into dealerships in the past that also refuse; likely a liability thing). But thankfully, MB Coconut Creek does. My appointment was with Service Advisor Kristopher K. Kristopher was super cool, and understood exactly what I after when I told him I don't want someone telling me only obvious stuff like a turn signal bulb is out, or tire tread/brake pad thickness; I want someone to take a deep dive into the car, and be my eyes and ears, since the car wasn't local to me. In fact, I didn't ask for a PPI; I asked for a CPO (Certified Pre-Owned) Inspection which is MUCH more detailed and involved than a PPI, as the car has to meet high stringent standards to be eligible for CPO status. In fact, they have to inspect pretty much every single function on the car to ensure its working, as a part of a CPO Inspection. Chris assured me he understood exactly what I was looking for, and told me "There's a specific tech I want to take a look at it." And that's exactly what I wanted to hear. The tech that inspected the car was Carmen. And let me tell you, Carmen went above and beyond. He uploaded twenty four (24) short videos of his inspection process, literally going over every inch of the car, interior, exterior, underside, and mechanical. Its probably the most comprehensive and detail-oriented inspection I've ever had done. Needless to say, I got my money's worth, and then some...and the inspection wasn't cheap at all. So if you wanna check out an MB in the Pompano Beach/North Ft. Lauderdale/Boca Raton area, or you want your MB serviced with someone who's very meticulous and detail oriented, I'd HIGHLY recommend you book with Service Advisor Kristopher K, and ask for Carmen as your technician. You won't be disappointed!

I found the sales personnel very informative and, patient and courteous. I would. To hesitate to recommend anyone.

Worst ever car buying experience! This was my third Mercedes purchase at this dealership and until this purchase, everything was great. The salesman, Arthur, lied to me several times and tried to coerce me into purchasing insurance for something I didn’t need and didn’t ask for. When I questioned it, he lied and told me it was mandatory. One of the finance managers, Ariel, then told me that even though I didn’t want either of the extra insurance packages they added to my contract, even though I didn’t want them, that my payment wouldn’t change. When I asked him to explain how getting rid of 1400.00 worth of add ons wouldn’t change my payment, he couldn’t explain it. I was told by Ariel and Arthur that the documents were ready and all I needed to do was sign them. An hour later, i was still sitting in the showroom waiting to sign the contract. No one could tell me what the holdup was. When my husband went to the finance area, they were sitting there eating lunch and had done nothing with my paperwork. I understand that people have a right to eat lunch, but I was told everything was ready and that it should only take 15 minutes to complete the signing process. I’ve purchased many cars in my life, and this was unequivocally THE WORST EXPERIENCE ever. The level of unprofessionalism I experienced was beyond unacceptable. I won’t be purchasing another vehicle from Mercedes Benz of Coconut Creek.

The most ever bad experience that I got in purchasing a car, sure you will get much better experience with other non luxury brands and sure for less than more half the price of Mercedes Benz. This is how I got the delivery of my CPO, GLE 2024 of total price of $93,000.00. Very dirty interior with accumulated dirts which never cleaned yet. The dealer decide to save money and not spending money for preparing the Gle 450 2024 model which is 10 month old only & deliver it as it is. Not even single feature in the car was explained while delivery.

Cars are not up to par for delivery as I had to go back and ask them for the wheel lock, they couldn't find it so they just removed the the lock nuts on the wheel and didn't replace all the studs. Car also had paint marks on it and had to be sent back twice for wash and buff. Low grade dealership. Delray 100 times better

I worked with Melissa at coconut creek mercedes and she is amazing!!! Highly recommend her to anyone.

Amazing experience with Julius from Coconut Creek Mercedes-Benz who sold me my beautiful new GLE350! He was kind, considerate, personable, communicative, and effective in helping me to purchase my new vehicle. He was a true pleasure to work ! He reassured me that, if I needed any help with my new SUV -- even after I left the dealership -- he would be there to help! I will definitely be going back to Coconut Creek for any future vehicles and will recommend my friends and family to do the same. 10 / 5 Stars!!! Thank you!!!

Bringing my car to this Mercedez Benz in Coconut Creek is always for me.Mr.Kristopher as my advice always give sme lots attention and keeps me posted about the service's time.