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Reviews

4.1
47 lifetime reviews.
  • Great Dealership And Staff

    I Purchased a 2015 GMC Yukon from the Lafontaine Dealership. The deal was so good, I got a flight out of Chicago and picked up the truck 06/06/201...

    Dealer Response

    Hello! What a great review. We are so happy to hear that we made your experience incredible! I will be sure to pass along your message to everyone...


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    I Purchased a 2015 GMC Yukon from the Lafontaine Dealership. The deal was so good, I got a flight out of Chicago and picked up the truck 06/06/2016. Paul Videcoq was my salesman, and he did a great job getting the truck ready for me to pick up. From the managers, to the finance manager, they are really great people to do business with. Chicago dealers can not come close to Lafontaine. Thanks to all who helped and made the buying experience very pleasant and easy. And Paul, I am going to send you another customer shortly. Thanks so much, B. Brown Chicago, Illinois.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello! What a great review. We are so happy to hear that we made your experience incredible! I will be sure to pass along your message to everyone, letting them know how satisfied you are. Enjoy your new vehicle and welcome to the family. - Stefan K.


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  • ........

    The parking lot was disorganized and confusing. There was nowhere to park my car. When I went around back to circle around there was no where to ...

    Dealer Response

    Hi Kris, thank you for taking the time to bring this to our attention. We are sorry you are not 100% satisfied with your experience. I will pass t...


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    The parking lot was disorganized and confusing. There was nowhere to park my car. When I went around back to circle around there was no where to go and I had to turn around completely. I didn't even go in. Such a simple fix........ VERY DISAPPOINTING

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Kris, thank you for taking the time to bring this to our attention. We are sorry you are not 100% satisfied with your experience. I will pass this along to our general manager; what is the best way for him to contact you? Please email me your contact information at kstephens@lafontaine.com. Customer service is our top priority, and we would appreciate the opportunity to provide you with a 5-Star experience. Best regards, Kevin


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  • 3 out of 5

    I got more than I thought for my trade-in and the price on the new vehicle was good so I started the process. The sales guy was great but he didn'...

    Dealer Response

    We are extremely sorry to see you rated us only 3 Stars. Your opinion and feedback are very important to us. If you could email me your contact in...


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    I got more than I thought for my trade-in and the price on the new vehicle was good so I started the process. The sales guy was great but he didn't do everything he said he was going to. I had to deal with the manager after the purchase was over to get everything that I was promised. I will see how the service department runs when I have some additional services performed. Overall - 3 out of 5 stars

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are extremely sorry to see you rated us only 3 Stars. Your opinion and feedback are very important to us. If you could email me your contact info I will have the General Manager contact you regarding your experience. Here is my email address: skogler@lafontaine.com . Once again, please accept our humble apology. -Stefan K.


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