Hendrick Chevrolet Cadillac

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Reviews

Average Ratings

5.0
44 lifetime reviews.
  • Great experience

    Your staff is friendly, courteous and professional. The problems with my car were fixed right the first time around and the level of communication...


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    Your staff is friendly, courteous and professional. The problems with my car were fixed right the first time around and the level of communication was fantastic. Best experience I've ever had with a dealership service department.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • WOW! Great experience from start to finish!

    Wonderful people here! My husband and I bought 2 new vehicles from this dealership mainly because of Michael and Jeremy. These are 2 men of integr...


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    Wonderful people here! My husband and I bought 2 new vehicles from this dealership mainly because of Michael and Jeremy. These are 2 men of integrity. We were treated with honesty and compassion and much patience. Not only do we feel that we have a dealership for life, we have made friends also. We could have bought from ANY dealership, but the integrity of these two Christian men are what made us feel comfortable buying from Hendricks of Monroe.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service from Hendrick Chevy/Cadilac

    Hendrick Chevrolet did a great job of getting my car repaired and in providing me a free loaner car for the 5 days they had my car in their shop. ...


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    Hendrick Chevrolet did a great job of getting my car repaired and in providing me a free loaner car for the 5 days they had my car in their shop. I would highly recommend Hendrick Chevrolet service dept to anyone that owns a Chevy/GM. However, for the reason listed below, I will never recommend or buy another GM/Chevy vehicle. I am seriously dissatisfied with GM/Chevy for having to pay $1900 to replace the timing chain, which should have a service life of about 100K miles, on my 2010 Camaro that only has about 60K miles. Extremely dissatisfied with GM/Chevy because this is a known issue for this model car and engine (3.6l V6), and GM/Chevy should have stepped up and made the repairs to all owners who experience this issue. Had it not been a known issues, GM/Chevy would not have changed the timing chain specs to a different chain mid through the 2010//2011 production cycle for that very engine. In spite of my poor opinion of GM/Chevy as a company, I think that Hendrick Chevrolet has a great service dept and do excellent work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service

    Great service very professional Service Advisor Jason Miles was very helpful with scheduling and taking care of my recall issues on my 2016 Malibu...


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    Great service very professional Service Advisor Jason Miles was very helpful with scheduling and taking care of my recall issues on my 2016 Malibu. Jason made sure I was taken care of as well as my car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service by Jason and entire staff

    I recently had a major repair done on a couple of my vehicles and Jason Miles was my Service guy and he is by far one of the nicest and most strai...


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    I recently had a major repair done on a couple of my vehicles and Jason Miles was my Service guy and he is by far one of the nicest and most straight forward guys I've ever dealt with at a dealership. We use to go to another Hendrick owned store but after the way Jason and the other staff members have treated me and my vehicles he will be my service point of contact! Thanks to everyone at Hendrick Chevrolet and I hope someone reads this and recognizes him-and my wife and I sincerely mean that. Sincerely, Bill W.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Service

    arrived at 8:15 am. I didn't have an appointment for our Traverse's regular maintenance, but was received and treated like a valued customer. In &...


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    arrived at 8:15 am. I didn't have an appointment for our Traverse's regular maintenance, but was received and treated like a valued customer. In & out in 40 minutes. Thank you Jason Miles

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • The place to go!!

    Went in on a Saturday to buy a car was in and out in no time thanks to Jared lahm , he was on top of everything and got me into my new car in no ...


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    Went in on a Saturday to buy a car was in and out in no time thanks to Jared lahm , he was on top of everything and got me into my new car in no time ,will definitely be back and tell all my friends to go to him !!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Hendrick Chevrolet Cadillac-Monroe

    Mike Bernstein, the service rep, was friendly and very professional. He explained what was done to my car in a clear and concise manner. He made...


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    Mike Bernstein, the service rep, was friendly and very professional. He explained what was done to my car in a clear and concise manner. He made me feel that I am a valued customer and I shall return for any needed service work.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • SERVICE WAS EXCELLANT

    FROM THE TIME I PURCHASED THIS VEHICLE ,I HAVE HAD GOOD SERVICE FROM THIIS DEALSHIP,JOHN,JASON ANDAND ALL SERVICE WRITER'S ARE ALL GOOD !!

    Dealer Response

    Thank you very much Charles for your review. we look forward to seeing you on your next visit..


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    FROM THE TIME I PURCHASED THIS VEHICLE ,I HAVE HAD GOOD SERVICE FROM THIIS DEALSHIP,JOHN,JASON ANDAND ALL SERVICE WRITER'S ARE ALL GOOD !!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you very much Charles for your review. we look forward to seeing you on your next visit..


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  • Outstanding Service Team

    Mike Bernstien and the entire service team was great. There are dealers that are closer to my home, but the relationship that I have with Mike wil...


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    Mike Bernstien and the entire service team was great. There are dealers that are closer to my home, but the relationship that I have with Mike will continue to bring me back. Mike was my service advisor at another dealership and when he move to Hendrick in Monroe I moved my business with him, He has always made me feel that he had my best interest at heart and has provided great customer service. Adam C. Gibbs

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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