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My car died the first week of December. My son told me to go visit Al he had bought a car from him. We went to talk to Al about getting a used Jee...
My car died the first week of December. My son told me to go visit Al he had bought a car from him. We went to talk to Al about getting a used Jeep. I knew they had a number of models and wasn't sure exactly what I wanted. Al knows everything about Jeeps we told him what we would like and which we needed and which were not deal breakers. We went on a Tues. because he goes to the auction on Wed. and he didn't have what we wanted there. I was floored when I got a call from Al on Wed. he thought he had one I would like and to come down Thurs. evening so they had a chance to go through it. It had everything we wanted and was a great price. Fast forward to the beginning of Feb. my engine light comes on. I know my warranty is just about up. I called service and Steve gave me an appointment for the next day which was a Sat. he said it would be an hour or so and he would come to the waiting room to get me. It wasn't even an hour when he came in to tell me they needed to order the part they would call when it was in. They had the part by Tues. I made an apointment for Thurs. he said it might snow Wed. and any problems just call Thurs. morning and they would change it. I went in Thurs. I was late but had called and they said no problem we can still do it. I was told the same thing about an hour and they would come to the waiting room. The waiting room has nice chairs, magazines, TV and a desk with Wi-FI, two rest rooms which are nice and clean and one of those K-cup coffee makers. I made myself a cup and sat down to read next thing I know they are done with my car and it has been maybe forty minutes. Polite, clean and efficient what more is there!
I called early in the week to confirm they had a 2010 Nissan Rogue that had about 25k miles and was being sold for ~$10.5k They said that they had...
Hello, We are sorry to hear about your experience at Secor Chrysler Dodge Jeep Ram but we appreciate your feedback. Customer service is extremely ...
I called early in the week to confirm they had a 2010 Nissan Rogue that had about 25k miles and was being sold for ~$10.5k They said that they had that exact one and had it on hold for me. I drove all the way from Plymouth, MA (1.5hrs away) to see the car. William showed me what I thought was my car, only for him to say that it was a 2014 Rogue being sold for about ~$14k. I told him this wasn't the car that he confirmed for me; he then spent the next ~25mins looking for the car in his system only to tell me that he had no idea where it was. He showed me a Kia Soul+ but of course I didn't end up taking it. Overall it felt like I was baited & switched because William tried to suggest that it may have been his systems being changed over or maybe the search engine I used that was outdated, but that isn't a reason as he had specifically confirmed that he had the 2010 Nissan Rogue I was ready to buy.
Hello, We are sorry to hear about your experience at Secor Chrysler Dodge Jeep Ram but we appreciate your feedback. Customer service is extremely important to us & our main goal is to ensure that you leave 100% satisfied. Bob will be reaching out to you today. Thank you for your patience & we look forward to speaking with you. Sincerely, Paul Holden, General Sales Manager
These people sold me a used car in 2014, claimed to have sold new to first owner, done all service, etc. for 2 years and subsequently sold to me a...
Subsequent to to review that I wrote on 7/31/2017, Secor responded via Mr. Holdenon 8/2/2017 as set forth. Assuming the veracity of Mr. Holden's...
Thank you for taking the time to leave us a review regarding your visit to our dealership. I'm sorry to hear that you were disappointed in your ex...
First and foremost this dealership did not in any way, shape or form misrepresent anything. We utilize AutoCheck by Experian for our vehicle histo...
These people sold me a used car in 2014, claimed to have sold new to first owner, done all service, etc. for 2 years and subsequently sold to me as second owner. Turns out that car had been in at least 1 and probably 2 accidents in 2013 while in owner 1's possession, shows up on Carfax as having had 2 accidents in 2013, no details available. Now have car that can't be sold due to uncertainty about history. Secor stopped being cooperative after admitting that prior owner, still a customer, apparently, has fessed up to at least one accident. Funnier yet, owner 1 owns a body shop in Groton CT. These people at Secor sold this car to owner 1, performed warranty work and service on vehicle for over 2 years and claim not to know of accidents even after taking this car in trade, reconditioning it and subsequently selling it to me! Don't trust these characters. Update: Received a response on July 21, 2017 from J. McCarthy, Sales Manager following the submission of this review, promising to be in touch "soon". Haven't heard a thing since. The first excuse for not making any effort to cure this issue was that the salesman Al Morse was away, then it was that the prior owner needed to be contacted and the current excuse, now ten days old, is that the owner of the dealership, presumably Mr. Secor, was away and unavailable to discuss this matter. This one stinks in the freezer.
Subsequent to to review that I wrote on 7/31/2017, Secor responded via Mr. Holdenon 8/2/2017 as set forth. Assuming the veracity of Mr. Holden's claim that Secor had no knowledge of the accident and/or resulting repair history of this vehicle prior to their reselling of this vehicle to me, I am left with the question of why Secor is apparently unwilling to help me to discover exactly what is the actual accident(s) and/or repair history of this vehicle in order that I may work with Carfax to correct any errors in its valuation of this vehicle. This issue began as a result of a Carfax report in early July. I had been planning to either sell or trade the vehicle and was surprised by the content of the report regarding accident history. I reached out to Secor and waited for their help. None has been forthcoming, for some unknown reason. When Secor finally did address this concern of mine, they claim to still be in touch with the prior owner, who Secor states is "a reputable local business person", to have spoken to them, and that based on their conversation, they have verified that the vehicle has been in at least 1 previously undisclosed accident which Secor characterizes as "minor" reportedly requiring just some repainting of a bumper. Honestly, I would be happy to trust Secor on this, but Carfax won't amend their report based on what is at least double hearsay. Nor will any other party offer me anything but a reduced trade in value or purchase price for this car. In order to verify Secor's assertions, it would be very helpful if they were willing to help me secure a copy of the accident report and or repair order stemming from this "minor" accident. I would be happy to trust but need to verify the claims that they've made ostensibly on behalf of their other customer. I can understand Mr. Holden's defense of his dealership and admire his loyalty to their other, "reputable" customer. But, in the absence of the production of a copy of the accident report arising from the admitted incident, and one surely exists and is the basis of Carfax's report, I must question the true basis of his apparent and ongoing refusal to help this customer correct a problem not of my making.
Thank you for taking the time to leave us a review regarding your visit to our dealership. I'm sorry to hear that you were disappointed in your experience with us. We are currently looking into this situation & we thank you for your patience. Sincerely, Paul Holden, General Sales Manager
First and foremost this dealership did not in any way, shape or form misrepresent anything. We utilize AutoCheck by Experian for our vehicle history reports which in our experience have been more reliable and accurate than CARFAX. While we are now aware that the vehicle was involved in a minor, no part replacement needed, accident this does not mean that CARFAX is completely correct as there is no information available concerning the alleged 2nd accident. The previous customer, a reputable local business person states unequivocally that the vehicle was not involved in any accident except the one that required the repainting of the bumper. Furthermore the repainting of a bumper cover does not in reasonable terms affect the value of a vehicle. Car Fax by their own admission has no basis for determining their affect upon a vehicle except to say it is ¿¿¿automated based on a statistical analysis of a (type of) vehicles history, market value and (love this) other factors that help create the CARFAX Vehicle History Based Value. There is no law in the State of Connecticut that mandates a customer must disclose damage when they trade a car in. When we complete our safety inspection on a vehicle we check for any structural damage, improperly completed previous repairs as well as the overall condition of the vehicle. A repainted bumper is not anything of consequence. Sincerely, Paul Holden, General Sales Manager