Brenengen Chevrolet Cadillac

Reviews

Average Ratings

4.2
41 lifetime reviews.
  • Brenengen service

    Completely satisfied with the service and the staff.


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    Completely satisfied with the service and the staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • A perfect match!

    While my vehicle was in for repair, I began discussing concerns and expectations about buying a new car. Bruce suggested a new Malibu and it was a...


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    While my vehicle was in for repair, I began discussing concerns and expectations about buying a new car. Bruce suggested a new Malibu and it was a perfect match!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • No idea about procedures

    My check engine light came on so I called to make an appointment to have my car looked at. The counter person said I needed to come in for Diagnos...


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    My check engine light came on so I called to make an appointment to have my car looked at. The counter person said I needed to come in for Diagnostics before I could set up an appointment for service. I thought that was an odd way to do it and questioned and was told yes Diagnostics first and then set up an appointment. I was there a half an hour later and a different counter person looked at me like I was crazy when I said I was there for a diagnostic and then to set up an appointment. He said the policy is not to have a Diagnostics first but to set up an appointment and they would check the vehicle at that time. If the appointment procedure couldn't be figured out, I was worried what they would do to my car and went somewhere else.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Very Happy Buyer

    After an accident where my car was totalled, I was unexpectedly in the market for a new-to-me car. I was looking for a Captiva and sales consultan...


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    After an accident where my car was totalled, I was unexpectedly in the market for a new-to-me car. I was looking for a Captiva and sales consultant Doran Banse handed me the keys for a test drive. Upon return, I asked for a comparably-priced vehicle with a bit more zip. Doran suggested a 2015 Chevy Trax, which I did subsequently purchase. Doran answered all my questions, was very professional, and gave me time to make the best decision for me. I returned a couple days later needing some tips about operation of my car, and Doran spent the time to help me understand the features. Lance in Finance thoroughly explained the purchase contract and answered all my questions. I would recommend the dealership in general and these two employees specifically!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service!

    I am so very happy with having to gone to Brenengen! I recently purchased a vehicle at the Onalaska location and Doran was the greatest sales pers...


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    I am so very happy with having to gone to Brenengen! I recently purchased a vehicle at the Onalaska location and Doran was the greatest sales person that I have had to deal with when purchasing a vehicle. He was very knowledgeable, friendly, gave me all my options, brought vehicles from other locations so I didn't have to travel and went above and beyond to help me with everything. I have a hard time making decisions but he helped me to be sure that I made to right one for what my needs and price were for a vehicle. I especially love that as you walked in the door that all employees were so nice and welcoming. Thank you for the great service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2015 Camaro Convertible

    We had a great car buying experience at Brenengen! We were having trouble finding a 2015 Camaro in the Mpls/St Paul area so we went on-line. Locat...


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    We had a great car buying experience at Brenengen! We were having trouble finding a 2015 Camaro in the Mpls/St Paul area so we went on-line. Located a few at Brenengen's and contacted Doran Banse by phone. Drove down and saw exactly what we'd been looking for! Doran was so friendly, knowledgeable and accommodating. In fact, everyone we dealt with there was great. I especially like the practice of paying the price listed on the car. I feel very uncomfortable trying to negotiate so this is perfect for me. There were a couple minor flaws in the upholstery and even tho this was a used car, we were able to bring it back and they repaired on the spot. We are so pleased with the dealership and Doran and will definitely return for our next vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fantastic!!

    We were browsing on line at Brenengen's and set our sights on the GMC Terrain. Went in the next day and met with Ted to take it for a test drive. ...


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    We were browsing on line at Brenengen's and set our sights on the GMC Terrain. Went in the next day and met with Ted to take it for a test drive. We noticed that the tires weren't the greatest but we still fell in love with the vehicle. Ted immediately offered to put new tires on the vehicle(we didn't even mention it, they pay great attention to their vehicles) A few days later we went to pick it up and Ted sat in the vehicle with us and explained all the bells and whistles that it had, he even helped us link our phones to it!! If I am ever ready to trade it in, I will definitely go back to them and see Ted. They make the purchase experience simple, easy, and painless. Looking for a vehicle? Look at Brenengen's!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Ignored

    I emailed this dealer about 7:15 am (realizing it was before business hours) asking if they had cars in a specific price range. That price range w...

    Dealer Response

    Sorry to hear about this Angela. We are absolutely interested in your business! I am tracking the issue now to see what happened but please conta...


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    I emailed this dealer about 7:15 am (realizing it was before business hours) asking if they had cars in a specific price range. That price range was under $10,000. Six hours later, I have still heard nothing. Apparently they don't want to assist if you're not spending at least $10,000.00. I have worked in the customer service industry all my life, and this is very poor customer service. I hear their sales staff is non commissioned and the price of the car doesn't matter to them. Sure doesn't seem that way when I can't even get a response....

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sorry to hear about this Angela. We are absolutely interested in your business! I am tracking the issue now to see what happened but please contact me and I will be happy to help. Nick Brenengen, General Manager, Onalaska Chevrolet Cadillac. 608-783-8903.


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  • Fun experience!

    I bought a car from Bruce and he was awesome to work with. He was very knowledgeable and not at all pushy. He made the car buying process really fun!


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    I bought a car from Bruce and he was awesome to work with. He was very knowledgeable and not at all pushy. He made the car buying process really fun!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service was great!

    For a first time car buyer, my trip was a success. I would recommend stopping here!


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    For a first time car buyer, my trip was a success. I would recommend stopping here!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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