The Jeep Service Representative I worked with was courteous, knowledgeable, and practical. He explained things at length, but concisely. He offered op...tions that saved me money and time.
Had a great experience! Great customer service! Attended to my needs quickly and efficiently!
I'm sure you noticed "Quality of Repair" checked as Not Applicable. This is because our PT Cruiser has an extremely difficult intermittent electrica...l issue - one that's caused a lot of frustration and concern over the last 7+ months. The final diagnosis March 8, was a repair too expensive for us at this time. We opted to wait, so the repair isn't actually complete at our request. We appreciate the patience & understanding of Bobby Coleman & Eric Adams who handled this in a professional and helpful manner, as they always have for us. We often can't answer the phone due to age and anxiety created by marketing predators. It can be difficult for incoming calls as we don't have Caller ID. Thanks again to Bobby, Eric & Stacy at Mopar. We'll be back when we can. Possibly shopping for another car... PS - our car was purchased from another dealership - now closed