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Reviews

Average Ratings

4.5
23 lifetime reviews.
  • Very Impressed

    I live in Maine and was interested in buying a Certified-Used Mazda CX-9. After doing a number of searches online, I discovered Westchester Mazda ...


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    I live in Maine and was interested in buying a Certified-Used Mazda CX-9. After doing a number of searches online, I discovered Westchester Mazda (part of the White Plains Auto Group). They had three vehicles of interest to me and I flew down to White Plains to test them out. I worked both with Bill Eagle (salesman) and Tom Larosa (GM, I believe) to purchase a vehicle. I was very impressed, both with Bill and Tom as well as with the straightforward, painless process of getting the car I wanted at a good price. No surprises with these guys and no hidden fees. My trip back to Maine was through some pretty harsh weather and 20 miles from home I hit a patch of black ice at about 11pm, skidded off the road, and found myself driving directly into a telephone pole at 35mph, completely totaling the vehicle just 7 hours after buying it. First accident I've ever been in. Fortunately, as part of the sales process, I was 100% insured by Geico. The real surprise though was the speed and professionalism with which Bill and Tom went to bat for me to get a refund check processed ASAP. In less than two weeks, I had check in hand, headed back to White Plains, and bought a SECOND vehicle from these guys. This one made it home without a hitch, I'm happy to say. If you're in the greater NYC area, definitely check these guys out. And if you're in Maine, like me, don't hesitate to make the trip. Bill and Tom are good guys.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Service for my Mazda CRV

    Excellent customer service! Very helpful and timely. Did not have to wait long for the repairs and was treated very respectfully.


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    Excellent customer service! Very helpful and timely. Did not have to wait long for the repairs and was treated very respectfully.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Top Notch!

    I love this dealership! Great service even the purchasing process was easy. No bait and switch. Honest salesmen. Quick and fast oil changes. ...


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    I love this dealership! Great service even the purchasing process was easy. No bait and switch. Honest salesmen. Quick and fast oil changes. Rafel helped me with my oil change yesterday. Such a nice guy.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service review

    The service apartment did a terrific job. Always very friendly and attendtive


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    The service apartment did a terrific job. Always very friendly and attendtive

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mazda White Plains, NY Experience

    Mazda White Plains (Services) is always excellent! Great service by entire service advisory team! When I am a WAIT customer, their estimate is i...


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    Mazda White Plains (Services) is always excellent! Great service by entire service advisory team! When I am a WAIT customer, their estimate is in the mark! I especially appreciate the WIFI option for work access.....thank you for this positive experience!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service

    I always get my Mazda CX5 serviced at White Plains Mazda. I got an oil change and a safety recall for my vehicle. They always do a complimentary...


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    I always get my Mazda CX5 serviced at White Plains Mazda. I got an oil change and a safety recall for my vehicle. They always do a complimentary full circle on my vehicle to make sure my car is running well. I made an early appointment and I was out very quickly. Thanks White Plains Mazda Service Center.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • so easy, so honest

    the great people at this dealership are fair, upfront, no pressure, and honest. the price we discussed in person and on the phone is exactly the p...


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    the great people at this dealership are fair, upfront, no pressure, and honest. the price we discussed in person and on the phone is exactly the price I signed for on the day I picked my new Mazda. there were no surprises, no changes, no weird last minute sketchiness as I have experienced at other dealerships. I would definitely go to this dealership again. nb: we worked primarily with a salesperson named Evrol - he is the main basis for this review. They are supposedly renovating the entire facility in the coming year, so the so-so physical presence of the building will surely be much better soon.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service on 6/08/16

    Really bad experience yesterday. Although the intake person (Charlene) does a great job, it was a pretty crappy experience. My wife asked for a li...


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    Really bad experience yesterday. Although the intake person (Charlene) does a great job, it was a pretty crappy experience. My wife asked for a lift to and from and was summarily declined. Furthermore, the service took 3 1/2 hours and she had to wait. I've been a loyal customer for 7 years and now I'm done. Phillip Salomon

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Outstanding Mazda Service and Customer Service

    Rafael and his team were outstanding; completed my service quickly and professionally; also provided me with a drive back to the dealer (I live re...


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    Rafael and his team were outstanding; completed my service quickly and professionally; also provided me with a drive back to the dealer (I live relatively close) which greatly simplified my experience. Thank you Rafael & your team for a positive service experience.......makes all the difference!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • new car buyer

    I went to look a buying a new car with a friend and we were left to take our time looking, sitting ,in exploring under the hood etc. When we were ...


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    I went to look a buying a new car with a friend and we were left to take our time looking, sitting ,in exploring under the hood etc. When we were ready the affable salesman came over and asked if we had any questions. We sat down after indicated I was interested in buying a car. I was pleasantly surprised to discover that I could have an Mazda 6 intermediate touring model for what I was expecting to pay for an entry level sport model. The paper work was handled expertly and the whole process was clear . There was no pressure or "sales tactics." This was late Friday afternoon. I returned Monday afternoon and time was taken to explain the operation of the car and answer any questions. I have no qualms in recommending this dealer ,to my friends and family . The car by the way ,in driving it, far exceeded my already high expectations...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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