Timbrook Automotive

Reviews

5.0 out of 5 5.0
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 18, 2018

    Everyone was very courteous and accommodating. They answered all of my questions, and everything was completed in a timely manner. It was a very pleasant... experience! I would highly recommend Timbrook Kia to anyone!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 20, 2018

    I went in looking for a new car and Bucky Dayton helped me get my beautiful Kia Sportage. Everyone was Very nice. I am very Happy with my purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • December 13, 2014

    Timbrook helped me out immensely a few years ago when I was in financial trouble and I thought I'd go back and see what they could do again. I was not... disappointed. I found the perfect car for my needs and budget. The salesman was very helpful and went above what I expected. He made sure everything was perfect with the car when I picked it up. An overall great experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Mr. Carey for your kind words. We work very hard to assist all of our customers and are happy that you had a great experience. We strive to e...arn customers for life. If I can ever be of any assistance, please let me know. Dina Wilson, Finance Director - Timbrook Automotive Group, Cumberland, MD

  • 5.0 out of 5
    September 30, 2017

    Great guys to deal with, they will definitely work with you to get the price you are looking for.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 18, 2016

    Great People to work with and our salesman was great----Brian Read--He will give you a great and /friendly deal---See Brian

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    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    August 31, 2016

    I was a first time car buyer this year. The service I had received from their Used car facility was amazing. Stacy and Tom (The folks I dealt with) were... great about making the process of purchasing my vehicle! If youbelieve you don't have the credit to get a vehicle elsewhere, Give timbrook a shot as I found I had other options for payment!

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    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you very much for your review. We hope you are enjoying your vehicle and if we can be of any further assistance, please let us know. Dina Wils...on, Finance Director, Timbrook Automotive

  • 5.0 out of 5
    September 15, 2014

    I contacted Brian Read concerning a used vehicle at Timbrook. He was excellent in his description of the vehicle, his advice, his friendliness, and in... getting back to us. We only decided not to purchase because of the age of the vehicle. I would certainly recommend Brian for a good shopping experience. Thank you Brian at Timbrook.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you Chris and I did pass this on to Brian Read.

  • 5.0 out of 5
    August 1, 2014

    When our 198,000 mile van became inoperable, Dina Wilson and Brian Read were most helpful in finding a replacement vehicle that was even more suitable... for our family. We weren't sure exactly what we wanted, and they identified a vehicle that was perfect for our needs. We needed it immediately for a long family trip, and it was the most comfortable drive we have ever experienced. The price was very fair, and the trade-in value for our old vehicle was more than generous. Finally, they were very kind and pleasant to deal with. We couldn't be happier with our purchase and our purchase experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words about our dealership personnel. We greatly appreciate your business and look forward to serving you again! Dina Wilson..., Finance Director, Timbrook Automotive

  • 3.0 out of 5
    July 24, 2014

    The sale went pretty good. The service department hasn't been great. I bought the car and noticed on the way home a chip out of the windshield. Then I... washed it the next day and noticed the seal was missing under the hood and was letting water drain into the engine bay. There was a seal in the trunk of the car when we test drove it and I asked the salesman where it went and he said it was an old one that was replaced so he threw it away. I don't know if they painted it or bought it from the auction painted, but there was pieces of masking tape and plastic still on it and overspray on one of the tailight lenses. Also two interior pieces were missing. So I called and they set up and appointment with safelite for the repair that went well. I was told to go to their GMC parts counter to order the other parts that were missing. So I did that after my safelite appointment. Thirteen days go by and I finally call and that's when the parts guy don't know where they are and then I'm transferred to my salesman and then the salesman has to call back to tell me they found them. Now I go get them and the interior parts are wrong and the parts guy says he'll have them the next day and will call me when they come in. I figured since he could tell I wasn't too happy with them not calling me and not ordering the right parts the first time that he would make it right. Guess what it's two days later and no call. It really don't surprise me, I guess everyone's service can't be as good as Amazon's.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    John from Rawlings, Maryland....I am sorry to hear about the nonresponse you received from our Parts Department. We pride ourselves in responding to ...customers requests. If you should ever have a problem in the future, would you be so kind as to call me at 301-783-1431 - my direct line. Dina Wilson, Director of Finance, Timbrook Automotive.

  • 5.0 out of 5
    July 11, 2014

    I recently purchased a 2011 Toyota Corolla from Timbrook Auto Outlet. Brian Read and Dina Wilson worked really hard to get me the financing I needed to... get the car that I wanted. The overall experience with this dealership was great and they kept in contact with me through the whole process. I couldn't thank them enough for doing what they could to make sure things went smoothly and I left there happy. I would recommend this dealership highly. Thanks again for a job well done!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Helen for your kind words. Brian and I both enjoyed working with you and glad you were happy with your experience here at Timbrook Auto Out...let. Thanks again! Dina Wilson, Director of Finance, Timbrook Automotive

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