Ole Ben Franklin Hours
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Bad front axle, needing replacement (I pointed out a sound in the front hub when I test drove... salesmen said ???oh that???s just the tires). Guess what?... It wasn???t the tires. It was a bad axle BEING SOLD THAT WAY. It is a scam when you are requesting an honest assessment of an issue that you point out, only to be minimized as something small by the salesman. Frank was gracious enough to take care of the axle since it was mentioned at the test drive.
Worst car dealer ever worst car dealer I ever experienced lied about everything still outstanding issues Jamie general manager of the worst never follows... up on anything
Excellent service. Drove prospective vans to our company to test drive, allowing us to continue with our work day with little interruption. Great service... all around.
We came here looking for a reliable car at an affordable price and had the best experience. The staff was very friendly and exceeded all of our expectations.... Would highly recommend to anyone!
This is the most professional dealerships that I have ever been too. I was looking for a specific truck. Rashid went well above his job description and... went out and found the exact vehicle I was looking for. It was priced very reasonably, but a little over my budget. By the time Ashley in finance got done beating the bank and the general manager down, I left with a lower payment then I was wanting to pay. This is a great group of people that really bend over backwards for there customers.
I always buy my cars from them great people great prices an great selection an there a local dealer an family owned so I know that they will be there... for me
I originally purchased a 2014 Ford Edge 6 months ago. I took the car back to OBFM and wanted to trade it since I was not happy with the car due to it beginning... to have problems. Rashid was terrific at helping me find the right car and get a great deal. Ashley in Finance is terrific at getting your payment to an affordable level as well as explaining all the details of the sale. Shoutout to Frank and Jamie, the managers, for doing everything he did to get me into a great car that I actually love and for giving me what my Edge was worth. I???ve done business with OBFM for 2 years, and overall, it???s been a good experience.
I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options.
Worst car buying experience I have ever been through if one person on the sales staff wasn't lying somebody in general management was covering for them... while financing never followed up on anyting they tried to have me take the vehicle off the lot with a completely non-functional navigation system which in a Cadillac is really the car I refuse to take the car