[{"id":454414,"personPtyId":34270655,"firstName":"Rashid","lastName":"Bailey","titleText":"Sales Associate","shortBioText":"Hello everyone my name is Rashid I have been with Ole Ben Franklin Motors for 4 years + let\u001as put our minds together and put you in your dream car or truck ??????????????","emailTxt":"Rashid.bailey@obfm.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/853246602468.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1404172800","industryStartDtUtc":"1404172800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":518449,"personPtyId":42286975,"firstName":"DANIEL","lastName":"ELLIS","titleText":"sales","shortBioText":"I just got started in car sales and I\u001am looking to make a good name for myself. I\u001am a simple guy who enjoys fishing and barbecuing please leave a good review and come see me at Ole Ben in Kingston pike!","emailTxt":"danielcellis1997@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/3532b2ee8f54.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454427,"personPtyId":34307660,"firstName":"Raven","lastName":"Ratliffe","titleText":"Sales/Internet","shortBioText":"Motivated & Friendly Salesperson with 3+ years car sales experience. Mommy Of 1. Proven track record of exceeding sales goals in competitive environments. Relate well to diverse customers with strong skills in quickly determining needs and matching best vehicle options to close deals.","emailTxt":"ravenratliffe78@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/208a9ffcbed7.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1425168000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454415,"personPtyId":43168362,"firstName":"Amy","lastName":"Johnson","titleText":"Finance Manager","shortBioText":"","emailTxt":"saphillips1590@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/da5fd6e3d43f.jpg","drDealerId":35453,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":454419,"personPtyId":34276458,"firstName":"Michael (Mike)","lastName":"Wilson","titleText":"Sales","emailTxt":"dmwilson1994@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35453,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454423,"personPtyId":34303194,"firstName":"Harry","lastName":"Yellen","titleText":"sales","shortBioText":"Like cars and trucks do my best to stay updated on vehicles and what is coming out.","emailTxt":"harryyellen40@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517294,"personPtyId":42286886,"firstName":"Bridget","lastName":"Carnley","titleText":"Sales","shortBioText":"Working Mom of 4 teenagers who loves in Maryville, TN. My husband is a truck driver with 15 years in trucking industry. We have a spoiled rotten Chocolate Lab. I love to work outside in the yard and flower beds. We ride our Harley when we can. I love my job and like meeting new people and helping others.","emailTxt":"bcarnley@obfm.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/666e1e3705cf.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454416,"personPtyId":34303193,"firstName":"Dana","lastName":"Taylor","titleText":"Sales Associate","shortBioText":"I've been in the car business consecutively for about 5 years. Originally from New Jersey, I made my way to the little town of Sunbright, Tn.\nI am a single mother raising my 10yr old son. We like to spend our time together at the park or at the movies. We always find something to do. \nI love meeting new people and helping them on their car purchasing journey.","emailTxt":"bbydll8184@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/b245abcffa0a.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1480256640","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":157253,"personPtyId":34507855,"firstName":"Frank","lastName":"Talo","titleText":"Finance Manager","emailTxt":"franktalo@comcast.net","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/8c6ad01a5dcd.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1325376000","industryStartDtUtc":"1009843200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":518452,"personPtyId":42287592,"firstName":"KATIE","lastName":"SNELL","titleText":"sales","shortBioText":"I strive to provide the easiest, friendliest, and most comfortable car buying experience possible","emailTxt":"katiensnell@gmail.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":518457,"personPtyId":42286560,"firstName":"ASHLEY","lastName":"HATTON","titleText":"Finance Manager","emailTxt":"ahatton@obfm.net","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1427846400","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":157245,"personPtyId":34291192,"firstName":"Robert","lastName":"Latsha","titleText":"Sales","emailTxt":"RLatsha1957@gmail.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/c0f13c0974a2.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1112313600","industryStartDtUtc":"252460800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":518607,"personPtyId":42287518,"firstName":"Nathan","lastName":"MCCAWLEY","titleText":"SALES","shortBioText":"I Tremendously love working with the public, It brings me great pleasure to see families purchasing a new vehicle to suit there life style.","emailTxt":"Nathan.McCawley@gmail.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/a7b2e8935b2f.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1420070400","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454411,"personPtyId":41446712,"firstName":"Toby","lastName":"Ricker","titleText":"Sales Manager","shortBioText":"I HAVE BEEN A MEMBER OF THE OLE BEN STAFF SINCE 2011. I LOVE THE FACT THAT WE ARE LOCALLY OWNED AN OPERATED, MIKE AN BOBBI MENCER PROVIDE US A WONDERFUL WORK ENVIRONMENT, WE HAVE THE OPPORTUNITY TO PROVIDE A SERVICE PRIMARILY TO INDIVIDUALS OR FAMILIES WITH CREDIT ISSUES THAT MOST OTHER DEALERSHIPS CANT HELP AND THAT IS A VERY GRATIFYING WAY TO MAKE A LIVING IN THE AUTOMOTIVE INDUSTRY.","emailTxt":"tjricker123@gmail.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/e1895b28e4bd.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1320105600","industryStartDtUtc":"1059696000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":304989,"personPtyId":33967800,"firstName":"Michael","lastName":"Mims","titleText":"Internet Manager","shortBioText":"","emailTxt":"michaelmims@obfm.net","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"944006400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":163408,"firstName":"Jeff","lastName":"Bean","titleText":"Service Manager","shortBioText":"","emailTxt":"jeffbean0371@yahoo.com","combinedEmpAvgRatingNbr":4.1,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/users/kevin13/8f345250-aff0-442a-b0dc-8c5f1f0c425b.jpg","drDealerId":35453,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":306862,"personPtyId":33874502,"firstName":"Jamie","lastName":"Eady","titleText":"General Manager","emailTxt":"jamieeady1@gmail.com","combinedEmpAvgRatingNbr":3.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35453,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":157235,"personPtyId":42279311,"firstName":"Jason","lastName":"Casteel","titleText":"Sales","emailTxt":"golfer9611@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/da11d897a022.jpg","drDealerId":35453,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454412,"personPtyId":34303192,"firstName":"Alicia","lastName":"Lee","titleText":"Receptionist","shortBioText":"","emailTxt":"aliciaoleben@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/e9b49c0e9011.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1433116800","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":157231,"personPtyId":34294644,"firstName":"Gary","lastName":"Atwater","titleText":"Sales","shortBioText":"36 years in the automobile business, from Claxton Tennessee a former member of Ford Professional Sales Club","emailTxt":"placeholder2@olebenfranklinmotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/users/zjarosz/b2756078-8bea-464c-9106-c746c1a48101.jpg","drDealerId":35453,"industryStartDtUtc":"1254355200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":518542,"personPtyId":42286931,"firstName":"KATHLEEN","lastName":"NEIBECKER","titleText":"receptionist","shortBioText":"","emailTxt":"kathleen.neibecker@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/58acd0e28c75.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":518454,"personPtyId":42286941,"firstName":"JULIE","lastName":"SPALDING-NODINE","titleText":"SALES","shortBioText":"","emailTxt":"JSNODINE@GMAIL.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/2fca023bdd41.jpg","drDealerId":35453,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1051747200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454418,"personPtyId":42263786,"firstName":"Anthony","lastName":"Ballew","titleText":"Sales","shortBioText":"","emailTxt":"aballew@obfm.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35453,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":518459,"personPtyId":42287458,"firstName":"SCOTT","lastName":"CLOUGH","titleText":"sales","shortBioText":"","emailTxt":"SClough1818@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35453,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

Ole Ben Franklin Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 9:00 AM

Thursday

8:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

Reviews

4.4 out of 5 4.4
372 lifetime reviews. Includes reviews of Ole Ben Franklin from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 24, 2018

    Bad front axle, needing replacement (I pointed out a sound in the front hub when I test drove... salesmen said ???oh that???s just the tires). Guess what?... It wasn???t the tires. It was a bad axle BEING SOLD THAT WAY. It is a scam when you are requesting an honest assessment of an issue that you point out, only to be minimized as something small by the salesman. Frank was gracious enough to take care of the axle since it was mentioned at the test drive.

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    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Frank Talo

    Finance Manager

    (4.7) 15 reviews

    Nathan MCCAWLEY

    SALES

    (4.6) 10 reviews

  • 1.2 out of 5
    September 22, 2018

    Worst car dealer ever worst car dealer I ever experienced lied about everything still outstanding issues Jamie general manager of the worst never follows... up on anything

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    ASHLEY HATTON

    Finance Manager

    (4.7) 28 reviews

    Jamie Eady

    General Manager

    (3.8) 27 reviews

  • October 28, 2016

    Excellent service. Drove prospective vans to our company to test drive, allowing us to continue with our work day with little interruption. Great service... all around.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.8 out of 5
    September 15, 2018

    Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional

    5.0 out of 5
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    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rashid Bailey

    Sales Associate

    (5.0) 20 reviews

    ASHLEY HATTON

    Finance Manager

    (4.7) 28 reviews

  • 5.0 out of 5
    September 13, 2018

    We came here looking for a reliable car at an affordable price and had the best experience. The staff was very friendly and exceeded all of our expectations.... Would highly recommend to anyone!

    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rashid Bailey

    Sales Associate

    (5.0) 20 reviews

    ASHLEY HATTON

    Finance Manager

    (4.7) 28 reviews

    Toby Ricker

    Sales Manager

    (4.6) 22 reviews

  • 5.0 out of 5
    August 10, 2018

    This is the most professional dealerships that I have ever been too. I was looking for a specific truck. Rashid went well above his job description and... went out and found the exact vehicle I was looking for. It was priced very reasonably, but a little over my budget. By the time Ashley in finance got done beating the bank and the general manager down, I left with a lower payment then I was wanting to pay. This is a great group of people that really bend over backwards for there customers.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rashid Bailey

    Sales Associate

    (5.0) 20 reviews

    ASHLEY HATTON

    Finance Manager

    (4.7) 28 reviews

    Toby Ricker

    Sales Manager

    (4.6) 22 reviews

  • 5.0 out of 5
    August 7, 2018

    I always buy my cars from them great people great prices an great selection an there a local dealer an family owned so I know that they will be there... for me

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jamie Eady

    General Manager

    (3.8) 27 reviews

  • 4.4 out of 5
    August 6, 2018

    I originally purchased a 2014 Ford Edge 6 months ago. I took the car back to OBFM and wanted to trade it since I was not happy with the car due to it beginning... to have problems. Rashid was terrific at helping me find the right car and get a great deal. Ashley in Finance is terrific at getting your payment to an affordable level as well as explaining all the details of the sale. Shoutout to Frank and Jamie, the managers, for doing everything he did to get me into a great car that I actually love and for giving me what my Edge was worth. I???ve done business with OBFM for 2 years, and overall, it???s been a good experience.

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rashid Bailey

    Sales Associate

    (5.0) 20 reviews

    Frank Talo

    Finance Manager

    (4.7) 15 reviews

    ASHLEY HATTON

    Finance Manager

    (4.7) 28 reviews

    Jamie Eady

    General Manager

    (3.8) 27 reviews

  • 4.8 out of 5
    August 2, 2018

    I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options.

    5.0 out of 5
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    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rashid Bailey

    Sales Associate

    (5.0) 20 reviews

  • 1.4 out of 5
    August 1, 2018

    Worst car buying experience I have ever been through if one person on the sales staff wasn't lying somebody in general management was covering for them... while financing never followed up on anyting they tried to have me take the vehicle off the lot with a completely non-functional navigation system which in a Cadillac is really the car I refuse to take the car

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    ASHLEY HATTON

    Finance Manager

    (4.7) 28 reviews

    Toby Ricker

    Sales Manager

    (4.6) 22 reviews

    Jeff Bean

    Service Manager

    (4.1) 45 reviews

    Jamie Eady

    General Manager

    (3.8) 27 reviews

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