Ole Ben Franklin Hours
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I hope the owner Mike M. doesn't knowingly allow this kind stuff to go on. This is only a small part of the ridiculous lies and events we went through... . 7/30/18 We bought a car that had just came in as a trade earlier in the day.It needed brakes and the check eng. light was on.they signed their agreement that they would take care of the issues if I purchased the car .I did all the paperwork to buy it, but I refused delivery till the repairs were done.On 8/1 they said it was finished, it wasnt and after over 2 months of yanking me around. Also they were going to trade me out of that car into another car and of course everything they had wouldnt work for me or was more money which I feel was a bait and switch, my paperwork says they gave me $3500 for my trade ,their paperwork shows $1800 for my trade.On 10/11/18 I finally got it back. They said they replaced the engine (doubtful)(ck. eng. code said it was a sensor) and they also tried to get the warranty co. to replace the transmission but the warranty co.said no. It ended up only being a clip had came loose on the trans.They are dishonest and their service dept. is a joke. I will never go back or recommend them to anyone.
Bad front axle, needing replacement (I pointed out a sound in the front hub when I test drove... salesmen said ???oh that???s just the tires). Guess what?... It wasn???t the tires. It was a bad axle BEING SOLD THAT WAY. It is a scam when you are requesting an honest assessment of an issue that you point out, only to be minimized as something small by the salesman. Frank was gracious enough to take care of the axle since it was mentioned at the test drive.
Excellent service. Drove prospective vans to our company to test drive, allowing us to continue with our work day with little interruption. Great service... all around.
Worst car dealer ever worst car dealer I ever experienced lied about everything still outstanding issues Jamie general manager of the worst never follows... up on anything
Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional
We came here looking for a reliable car at an affordable price and had the best experience. The staff was very friendly and exceeded all of our expectations.... Would highly recommend to anyone!
This is the most professional dealerships that I have ever been too. I was looking for a specific truck. Rashid went well above his job description and... went out and found the exact vehicle I was looking for. It was priced very reasonably, but a little over my budget. By the time Ashley in finance got done beating the bank and the general manager down, I left with a lower payment then I was wanting to pay. This is a great group of people that really bend over backwards for there customers.
I always buy my cars from them great people great prices an great selection an there a local dealer an family owned so I know that they will be there... for me
I originally purchased a 2014 Ford Edge 6 months ago. I took the car back to OBFM and wanted to trade it since I was not happy with the car due to it beginning... to have problems. Rashid was terrific at helping me find the right car and get a great deal. Ashley in Finance is terrific at getting your payment to an affordable level as well as explaining all the details of the sale. Shoutout to Frank and Jamie, the managers, for doing everything he did to get me into a great car that I actually love and for giving me what my Edge was worth. I???ve done business with OBFM for 2 years, and overall, it???s been a good experience.
I was able to get a car that I wanted financed with less than stellar credit. They have a wide variety of both vehicles, and financing options.