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Used 877-614-9325 Email Dealer
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Reviews

Average Ratings

4.9
Average based on 289 reviews.
  • AWESOME EXPERIENCE!! Five-Star Treatment!

    I cannot say enough about the experience I had at John Hiester Chevrolet-the absolute best and easiest car buying experience I have ever had! My s...


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    I cannot say enough about the experience I had at John Hiester Chevrolet-the absolute best and easiest car buying experience I have ever had! My search began online and was drawn to this dealership initially because of competitive internet pricing. I contacted salesman Clark Godwin who thoroughly answered all my questions and made a appointment with me to test drive a car they had available. When I arrived at the dealership, I was greeted by the receptionist and Clark arrived quickly. The car I was there to see had been moved to the front and looked very clean and attractive. Clark was personable and immediately made me feel very comfortable. He was upfront and honest about the car and pricing. I decided against the first car I drove but Clark was committed to finding just the right car for me. This dealership was about 50 miles from my home, but I felt so comfortable with them that I decided they had earned my business and another trip there would be worth it. I was right, the following day, I purchased the perfect car for me! I was given a fair price for my trade-in, very competitive price for the new car and overall a great deal of respect. I was introduced to the entire service department, general manager, sales manager and even the owner-I really felt my business was appreciated! I didn't purchase a brand new car, use them to secure financing nor would I be using their dealership for service given the distance from my home, but none of those were variables, I was treated as if I were purchasing the most expensive car on the lot. Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Good experience

    Sales staff was very friendly and helpful. Although we did not purchase a vehicle there I would recommend this dealership to anyone looking for a...

    Dealer Response

    Adam, thank you for the feedback! We are happy to hear of your positive experience at John Hiester Chevrolet. We look forward to serving you in th...


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    Sales staff was very friendly and helpful. Although we did not purchase a vehicle there I would recommend this dealership to anyone looking for a new or used vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Adam, thank you for the feedback! We are happy to hear of your positive experience at John Hiester Chevrolet. We look forward to serving you in the future! All the best, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com


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  • Truly a pleasant car buying experience

    The whole experience was very easy and pleasant from start to finish. I sent a email to the dealership on a Sunday night and got a response back r...

    Dealer Response

    Thank you for taking the time to share with us. The goal of the John Hiester Chevrolet team is to ensure an easy and enjoyable purchasing process ...


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    The whole experience was very easy and pleasant from start to finish. I sent a email to the dealership on a Sunday night and got a response back right away the following morning from Lindsay Simon letting me know the truck I was inquiring about was still available. Lindsay offered to hold the vehicle so my wife and I could come look at it one day that week. The communication was excellent. Prior to going to the dealership I already secured my financing from my credit union so I knew I had money to buy the vehicle before I went , but will I get the price I wanted was the question. We made it to the dealership about 6 o'clock on Thursday night and was greeted by the salesman Fernando Alvarado who was soft spoken and kind and very understanding. I explained to him we had a truck on hold we would like to look at and that we were already qualified for financing but we're not in a hurry to purchase unless we found the right vehicle for the right price. He brought the truck around to the front so my family and I can look at it. When we went to see the truck it was clean and even the tires hard tire shine on it . Very good touch. The truck was running with the ac on so we can explore all the features and not get all hot and uncomfortable l. Right off the bat we knew this was a great truck and we feel in love with it . But my wife wanted to look at other models just I case. The truck we were looking at was a double can and she wanted to see the size difference in the crew cab. Fernando was more the happy to show my wife a few other trucks before allowing us to take the truck we had on hold for a test drive. The family and I took the truck out for a spin for about 15-20 minutes to get a feel for it since neither one of us have owned a truck before and the 2015 Silverado is no small vehicle . Once we got back it was time to talk numbers . Fernando was very nice explaining everything to us about the price of the vehicle he even showed us the car fax. I explained to him that I had a offer in my head that if he could meet I would buy it right then and there. At first he said he didn't think it could be done ( typical car sales man tactic ) I'm a salesmen my self so I understand . He came back after talking to the finance guys in the back and said he would meet me in the middle. I explained to him that my offer was my offer and that I know he wouldn't want to lose the sale for the small amount I was asking . He went back and talked to the finance guys again and came back with my offer accepted. Super easy. I signed all the paper work right then and there. Next we spoke with the business manger names Dan Burnham who was also well spoken and pleasant . Keep in mind it is now 8 o'clock and there officially closed. Never at any point did he make us feel rushed at all. Dan answered all our questions about the warranty and gap coverages and spent about 40-45 mins with us before everything was complete. When we came back out of the office the truck was fully gased up and sitting out front waiting for us. Before we left Fernando offered to take a photo of my family and I in front of our new truck. So from start to finish a super easy enjoyable process. I would highly recommend this dealership. Everyone from the receptionist to the managers were all helpful and smiling the whole time we were there. If your in the market for a new or used Chevy and can get to this dealership I do suggest you give them a shot

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share with us. The goal of the John Hiester Chevrolet team is to ensure an easy and enjoyable purchasing process for each of our customers. Please remember that we're always here to assist you with any future auto needs! Kind regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com


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  • Professional Sales Team

    Cannot say enough about the sales team at John Hiester. No pressure, very informative, and fair trade on my truck. Nick Adcock was fantastic! H...

    Dealer Response

    Thanks for this marvelous review and congratulations on your new purchased! We are so pleased that Nick, Ken and the rest of the team were able to...


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    Cannot say enough about the sales team at John Hiester. No pressure, very informative, and fair trade on my truck. Nick Adcock was fantastic! He found the exact Tahoe we were looking for in our price range. Did not try to up sale or talk us into any other vehicle. Thank you Nick, Ken and the rest of the team! Much better experience than I had with a previous dealer in Cary.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for this marvelous review and congratulations on your new purchased! We are so pleased that Nick, Ken and the rest of the team were able to provide you with such exceptional service. Enjoy your new Tahoe! Kind regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com


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  • Great Truck Buying Experience

    Very professional. No pressure sales. Had the Tahoe we were interested in at the right price. Gave me a fair price for my trade. Seamless tran...

    Dealer Response

    Thank you for your review and business as a customer, Rick. It is our goal to provide every one of our customers with the kind of excellent servic...


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    Very professional. No pressure sales. Had the Tahoe we were interested in at the right price. Gave me a fair price for my trade. Seamless transaction. Thank you for a great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and business as a customer, Rick. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Kind regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com


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  • Totally satisfied

    I bought my truck here and a great deal. I had the best experience with my service of my truck. Holly has been the best. She is professional and ...

    Dealer Response

    Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us professional, fast, and neat, especial...


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    I bought my truck here and a great deal. I had the best experience with my service of my truck. Holly has been the best. She is professional and personable.. She handled my service issues and kept me satisfied.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience at our service center. I'm glad to hear you found us professional, fast, and neat, especially with the help of your technician, Holly. If there is any automotive need we can help with in the future, don't hesitate in contacting us.


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  • #1 CUSTOMER SERVICE IN TRIANGLE AREA

    Walter Robinson and Scott Colicchio provided us with the best customer service experience. This is the 10th new car, 2nd with John Hiester Chevro...

    Dealer Response

    Josh, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects...


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    Walter Robinson and Scott Colicchio provided us with the best customer service experience. This is the 10th new car, 2nd with John Hiester Chevrolet, and this ranks #1 in my new car buying interactions. We were at the dealership for less than an hour, they delivered our truck and we signed papers at home, while the kids slept. They not only take care of us very well, they take care of all my family and friends as well. Thank you John Hiester!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Josh, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Best, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com


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  • Great dealership!

    Fernando is a great personable salesman! He always remebers us and works to get us the best car and deal you have there! This was the 3rd car we h...

    Dealer Response

    Cherie, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those...


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    Fernando is a great personable salesman! He always remebers us and works to get us the best car and deal you have there! This was the 3rd car we have bought from there/him and definitely will be back in future!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cherie, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com


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  • Great experience viewing a vehicle

    Recently visited this dealership to view a used Ford Explorer I've been watching online for awhile. I notified the dealership by email I would be ...

    Dealer Response

    Nick, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with o...


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    Recently visited this dealership to view a used Ford Explorer I've been watching online for awhile. I notified the dealership by email I would be coming up to look at the vehicle, Lindsey replied quickly and said she would put the vehicle on hold for me, which was very nice of her to do that, a recent dealership actually refused to that for me. Erik greeted me at the door when I arrived and quickly got me squared away to go look at the Explorer. Erik, answered all my questions that I had and was extremely friendly the entire time. Unfortunately I did not purchase the explorer, numbers I had been working at home, didn't work with the ones they provided and put me out of my budget, which is bound to happen sometimes and I don't count that against the dealership. When I walked away, got to meet one of the sales managers, definitely told me to keep eye on the explorer in case they go down in price again, which I liked that. In past couple of times I've walked during this process(other dealership0, they'll try to get you to look at lower price models or something else entirely, so they get 5 out of 5 for not doing that. Check this place out, huge selection of inventory, staff is professional and very friendly!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nick, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com


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  • GREATEST EXPERIENCED PEOPLE

    I was greeted by Holly, who is always friendly and smiling. She asked if I needed my vehicle at a specific time and I told her I would pick it up ...

    Dealer Response

    Maj, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go a...


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    I was greeted by Holly, who is always friendly and smiling. She asked if I needed my vehicle at a specific time and I told her I would pick it up after work. Once I arrived to pick up my vehicle, I was informed that the keys were waiting at the cashier's window. I was escorted by the Service Manager and he informed me that he appreciated my business. I always feel happy and confident that vehicle will be taken care of and that I am treated with respect.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maj, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com


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