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Reviews

Average Ratings

4.8
307 lifetime reviews.
  • AWESOME EXPERIENCE!! Five-Star Treatment!

    I cannot say enough about the experience I had at John Hiester Chevrolet-the absolute best and easiest car buying experience I have ever had! My s...


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    I cannot say enough about the experience I had at John Hiester Chevrolet-the absolute best and easiest car buying experience I have ever had! My search began online and was drawn to this dealership initially because of competitive internet pricing. I contacted salesman Clark Godwin who thoroughly answered all my questions and made a appointment with me to test drive a car they had available. When I arrived at the dealership, I was greeted by the receptionist and Clark arrived quickly. The car I was there to see had been moved to the front and looked very clean and attractive. Clark was personable and immediately made me feel very comfortable. He was upfront and honest about the car and pricing. I decided against the first car I drove but Clark was committed to finding just the right car for me. This dealership was about 50 miles from my home, but I felt so comfortable with them that I decided they had earned my business and another trip there would be worth it. I was right, the following day, I purchased the perfect car for me! I was given a fair price for my trade-in, very competitive price for the new car and overall a great deal of respect. I was introduced to the entire service department, general manager, sales manager and even the owner-I really felt my business was appreciated! I didn't purchase a brand new car, use them to secure financing nor would I be using their dealership for service given the distance from my home, but none of those were variables, I was treated as if I were purchasing the most expensive car on the lot. Highly recommend this dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Service department

    The service dept is a joke. There is no communication between them and definitely none with customers. They don't even reorder parts right. When ...


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    The service dept is a joke. There is no communication between them and definitely none with customers. They don't even reorder parts right. When they don't know how to fix the problem they say it is normal.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fuel Air issue

    Explained the issue with my car and worked diligently to resolve a complicated problem. I trust the work done here is necessary and fairly priced.

    Dealer Response

    Cynthia thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, The John Hiester Chevrole...


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    Explained the issue with my car and worked diligently to resolve a complicated problem. I trust the work done here is necessary and fairly priced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cynthia thanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, The John Hiester Chevrolet Team


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  • Great Service

    Great service all around. Quick turn around and the customer service was amazing. Would definitely recommend them to anyone who needs a new car or...

    Dealer Response

    Gregory, thank you for sharing your experience with us and for your recommendation! Please feel free to reach out to us with any questions or futu...


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    Great service all around. Quick turn around and the customer service was amazing. Would definitely recommend them to anyone who needs a new car or needs work done to their vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gregory, thank you for sharing your experience with us and for your recommendation! Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, The John Hiester Chevrolet Team


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  • Exceptional

    Professional, courteous and efficient. Relieved vehicle as promised to include resolution of a recall issue. Vehicle was return in a timely way w...

    Dealer Response

    Patrick , thank you so much for taking the time out of your day to share your experience with everyone. We believe in an efficient, courteous and ...


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    Professional, courteous and efficient. Relieved vehicle as promised to include resolution of a recall issue. Vehicle was return in a timely way with care that it was not soiled in the process.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick , thank you so much for taking the time out of your day to share your experience with everyone. We believe in an efficient, courteous and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The John Hiester Chevrolet Team


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  • Great service

    Customer service is always great. Service department is very informative and helpful. Jocelyn is the best. She is friendly and treats customers li...

    Dealer Response

    Franklin , it is wonderful to hear that we were able to provide you with a great experience!We really appreciate this feedback and we will share i...


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    Customer service is always great. Service department is very informative and helpful. Jocelyn is the best. She is friendly and treats customers like they're family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Franklin , it is wonderful to hear that we were able to provide you with a great experience!We really appreciate this feedback and we will share it with them. Thank you and we look forward to working with you again. Sincerely, The John Hiester Chevrolet Team


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  • Great customer service. went above and beyond

    I had an issue with the car I purchased and that issue was resolved thanks to Johnny Hamilton and a gal in the service department, Holly. They wen...

    Dealer Response

    Andrew , thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to ...


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    I had an issue with the car I purchased and that issue was resolved thanks to Johnny Hamilton and a gal in the service department, Holly. They went above and beyond to take care of me. I was very pleased with the outcome.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Andrew , thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sincerely, The John Hiester Chevrolet Team


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  • Highly enjoyable experience

    Salesman Scott was very helpful. Everyone took time to talk to us. The car was cleaned up and ready for drive-off pretty quick, and Luis spent an ...

    Dealer Response

    Thank you for leaving us this great review, Charles. We are very happy to hear that Scott was so helpful during your recent visit with us. We look...


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    Salesman Scott was very helpful. Everyone took time to talk to us. The car was cleaned up and ready for drive-off pretty quick, and Luis spent an hour or so explaining all the controls before we left.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Charles. We are very happy to hear that Scott was so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The John Hiester Chevrolet Team


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  • Awesome dealership

    I've had an excellent experience with all my visits to Hiester's service department. The online scheduling makes things extremely easy.

    Dealer Response

    Gail, your kind words and fantastic review are greatly appreciated!We are elated to hear that we were able to provide you with an excellent experi...


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    I've had an excellent experience with all my visits to Hiester's service department. The online scheduling makes things extremely easy.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gail, your kind words and fantastic review are greatly appreciated!We are elated to hear that we were able to provide you with an excellent experience. We look forward to working with you, your family, and your friends in the future. Sincerely, The John Hiester Chevrolet Team


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  • First time customer.

    First time going to this dealership. Everyone was very helpful and polite. My wife and I plan on returning for our car repairs.

    Dealer Response

    Ronnie, we appreciate your kind words about the entire service team. Thank you for taking the time to write this outstanding review. We look forwa...


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    First time going to this dealership. Everyone was very helpful and polite. My wife and I plan on returning for our car repairs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ronnie, we appreciate your kind words about the entire service team. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Kind regards, The John Hiester Chevrolet Team


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