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Reviews

Average Ratings

4.6
Average based on 196 reviews
  • Excellent Service

    Took my 2016 Scion Im in for service and was amazed at how quickly it was complete and I was back on the road. The waiting rooms are neat and clea...

    Dealer Response

    Hi Don, Thank you so much for your positive feedback! We appreciate your business, and look forward to servicing your vehicle in the future. Thank...


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    Took my 2016 Scion Im in for service and was amazed at how quickly it was complete and I was back on the road. The waiting rooms are neat and clean. I love that they have different spaces available for families. The entire dealership was extremely clean including the drop off area. Very impressive. My car was even washed when they returned it.Thank you!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Don, Thank you so much for your positive feedback! We appreciate your business, and look forward to servicing your vehicle in the future. Thanks again, Alyson Hulse


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  • "Great Apex-tations!"

    We traveled over 2 hours one way yesterday to visit this Hendricks dealership. Wow! What an establishment.. We first met Bob-shook hands- friendly...


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    We traveled over 2 hours one way yesterday to visit this Hendricks dealership. Wow! What an establishment.. We first met Bob-shook hands- friendly. Then Timothy told us he had previously owned the vehicle we purchased..He didn't have to do this and we appreciated it very much! Ian helped with the finances-knowledgeable and nice-we could not have asked for nicer folks! Our product specialist was truly special. We had talked with him on the phone and he was pleasant but in person........he was the real deal- Kyle John - an especially nice- personable - knowledgeable- not pushy- a kind person- just a super guy! He listened to us and appreciated the fact that we had traveled quite a ways to his dealership. The trip was worth our time and we bought a Highlander! We are very happy! Thank you to Hendricks and all the folks- especially our man-Kyle-for making yesterday a great day!!!!!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Plan on waiting

    Between company and personal use, have purchased 4 vehicles at this dealership. Although we need another truck, it will not be purchased at at Toy...


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    Between company and personal use, have purchased 4 vehicles at this dealership. Although we need another truck, it will not be purchased at at Toyota-Apex. They have a great concept for friendly service and free car washes, etc, but actual service falls woefully short. Mistakes they make in completing financing forms have cost me trips back to the dealership and unnecessary waiting. Don't be fooled by their promises unless you enjoy long waits for service, car washes and resolving other issues.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Our overly long and noisy waiting experience.

    Having previously made an appointment to have it looked at, we took our brand new 2016 Camry back to the dealer to take care of a minor manufactur...


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    Having previously made an appointment to have it looked at, we took our brand new 2016 Camry back to the dealer to take care of a minor manufacturing defect...the driver's side rear view mirror glass was flawed. It took 2 hours for a someone to look at it, make that determination, and order a replacement part.. Then, they took the car to be washed. While this was going on, my wife and I chose to wait in the dealerships "Quiet Room"... which turned out to be an open area in the middle of one of the most heavily trafficked spots in the facility. It is within arm's reach of the vending machines, snacks and coffee. it is a few feet from the Parts Dept. desk, and on the way to the service center. No one, be they customers or employees, in, or around the room, made even the slightest effort at noise control. The Quiet Room sign on the corridor wall was an absolute joke!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Service for my Camry

    I was very pleased with the service I received at HendrickToyota. Danielle treated me as if I were family, and Peter took considerable time in exp...


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    I was very pleased with the service I received at HendrickToyota. Danielle treated me as if I were family, and Peter took considerable time in explaining solutions to resolving my Camry's service issues. I have purchased 2 Camrys, both at another Toyota dealership in the Raleigh area. I have been very pleased with the performance of both Camrys. I will definitely return to Hendrick when my Camry requires service, and on my next Toyota purchase I will talk with the folks at Hendrick. Thank you Danielle and Peter.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Friendly professional personnel

    My wife and I were very pleased with the sales staff we worked with in acquiring our new car. We have been well pleased with our 2004 Toyota which...


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    My wife and I were very pleased with the sales staff we worked with in acquiring our new car. We have been well pleased with our 2004 Toyota which inspired us to purchase another one. We are retired and our goal was to acquire a end-of-model year discount to stay within budget. We have purchased a number of new vehicles over time and understand the process. It took a good deal of negotiations with 3 tiers of sales staff to come to an agreement. The sales personnel were professional, courteous, and patient during this process. The after sales pitch to entice the customer to buy future services and extended warranties we feel is an offensive process that we did not enjoy. At the end-of-the-day, we were very satisfied with the deal and the dealership.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fantastic Experience at Hendrick Toyota Apex NC

    Enjoyed purchasing my Rav4 Limited. Met with smiles when I drove up and excellent service through the entire experience. Many thanks to Andy, Dan,...


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    Enjoyed purchasing my Rav4 Limited. Met with smiles when I drove up and excellent service through the entire experience. Many thanks to Andy, Dan, Tim and the guys in the service department. Will be taking my car back there for servicing.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent car buying experience

    Both my friend and I have bought a car from the Hendrick Toyota Scion Apex. Mine is 2015 Camry and my friend's is 2015 FRS. Anthony Cray is a very...


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    Both my friend and I have bought a car from the Hendrick Toyota Scion Apex. Mine is 2015 Camry and my friend's is 2015 FRS. Anthony Cray is a very knowledgeable and patient person. He helped us in almost every aspect during our visit.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Went the extra distance

    I recently bought a 2015 Prius from Hendrick Toyota Apex. Frank Aledia managed to find the car with the specifications I wanted even though they d...


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    I recently bought a 2015 Prius from Hendrick Toyota Apex. Frank Aledia managed to find the car with the specifications I wanted even though they did not have one on the lot. He made sure everything was done for delivery even though he was not going to be there the day we came to pick up the car. He had informed his supervisor that we were coming and everything went smoothly.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best car buying experience I have had thus far!

    Recently purchased a Toyota Highlander from Hendrick Toyota Apex and it was the best car buying experience I have ever had. Everyone was perfect, ...


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    Recently purchased a Toyota Highlander from Hendrick Toyota Apex and it was the best car buying experience I have ever had. Everyone was perfect, not pushy and extremely knowledgeable on every single detail. I would highly recommend to anyone.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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