Steet Ponte Volkswagen

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 12, 2019

    Harold Coffin III in service was great. He supported a tire issue we were having with our 2019 Atlas. However, two days later, the manager Edward Jandreau... called to let us know that he needed to consult a mechanic (someone who "really knew what they were doing"). After deliberation, Mr. Jandreau called to let us know that he would not be able to honor the warranty that Mr. Coffin had given us two days prior. We have heard the stories about Steet VW, but gave it a try for our first VW purchase. We love our VW Atlas and will certainly purchase another, but it will be from NYE VW of Rome. Our salesman, Jeff Velardi was outstanding, and our service experience thus far has been good (minus the small hiccup of going in for our scheduled oil change, only to be told they were out of oil!). We truly appreciated Harold Coffin III in his attempt to get us to be lifelong Steet customers. Unfortunatley, Mr. Jandreau didn't share his beliefs.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    February 26, 2019

    After choosing my new car on lot. The salesman and I agreed on a final price with the understanding I would return next day to complete sale. This whole... process was a complete waste of my time!! Next day the price we agreed on was not honored!! Additional charges were added to the original agreed price I consider this a deceptive and dishonest business practice! I will not return to this dealership! VERY DISAPPOINTED !!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    February 25, 2019

    Feel dealership deceived me. Promised deal was not as expected. Felt they simply wanted to get me to showroom, then added to the price quoted over the... phone for the vehicle I asked about. Very disappointed they did not honor what they told me initially. Shop Around! Get true prices before making decision. Angry in New Hartford!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    October 20, 2018

    Great overall experience! Dino was amazing! Such a great experience my friend bought a car here the very next day!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We love to hear that! Thank you so much for your review!

  • 5.0 out of 5
    September 23, 2018

    Chris Jones was the best! I would definitely recommend him to friends and will be back!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Awesome, thank you so much Christine!

  • 5.0 out of 5
    September 20, 2018

    All the people I met were courteous, friendly, and knowledgeable. A pleasure to deal with them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much, Christine! Stop by and see us anytime!

  • 5.0 out of 5
    September 19, 2018

    Excellent @ professional service. Offered loaner car and expedient service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We love to hear of your great experience Cindy! Please do not hesitate to reach out if you need anything!

  • 5.0 out of 5
    September 16, 2018

    The service department at Steet Ponte Volkswagen did an excellent job (as usual) taking care of my Tiguan. I am very happy with the quality of service,... as well as the friendly and welcoming atmosphere at the dealership - both in the service and sales department. Thank you!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write us a review! As a family owned and operated business, we treat all customers like family in all departm...ents. We hope to see you for your next appointment!

  • 5.0 out of 5
    July 30, 2018

    Everything was EXCELLENT couldnt be more happier !!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 24, 2018

    I have nothing but good positive remarks for this dealership. A pleasure to deal with, went up the day before picked the car I wanted and went back the... next day drove it and bought it. Excellent Sales people to deal with. Answered my questions and explained every thing. I bought my last vehicle there and was very pleased, another reason I went back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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