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I bought a brand vw jetta a year ago from woman salesperson never heard from her or the dealership how the car was doing.mechanics tell me my new car will burn oil up until 32000 miles that is break in and then I went to a tire rotation that I had scheduled two weeks ago for today the woman tells me it was yesterday she lied. She was very snotty when I left.never again with volkswagon.
What a relief, the search is over
After a 2 week search for a truck with specific features, we found Tony, and was able to find our truck on the very first day we met! He was patient, helpful, and a pleasure to work with in person and over the phone. Tony showed up the following day on his day off to make sure that everything went right, and that we left happy with our new truck! Todd had a great personality, was very thorough, helped us with loan options, warranty, and add ons. We highly recommend Tony and Todd from Steet Ponte VW dealership. Thank you gentlemen for a great experience! We love our truck!
Worst experience ever!!!
I live an hour from the dealership and called and spoke to a salesman about a 2015 Honda Civic they had listed. He told me it comes with 2 sets of tires and would have new brakes all the way around. I get up there and he tells me the woman who traded it in wants the tires back but that he would look into getting me a discount on the car. We take it for a test drive and he mentions that he can hear a noise in the back brakes. He ends up not fulfilling his promise of a discount but I still put a $100 deposit on the car. This was on a Monday afternoon. He told me the car would go into the shop the next morning. He then says to me "the least you will have is new rotors on the front." No mention of on the back. He also tells me he will email me a list of the work the shop did on the car. He never sent it. Thursday morning I email the salesmanager saying I wasn't happy with the way the salesman handled the sale and that I wanted to cancel the sale and wanted my deposit back. The salesman texts me saying his mgr just handed him my email and that the car would be going in the shop that morning. He also tried to guilt me saying he came in special on his day off to make sure the car was ready. I told him I still wanted to cancel the sale and to please let me know when my deposit check would be mailed to me. He never responded. Today is Tuesday and I still haven't received my deposit back. I definitely do not recommend this dealership to anyone!!!
Jason Jones was incredible!
I would recommend buying a car from this dealership only if Jason Jones is the salesmen. His professionalism and attention to detail was incredible. He actually listened to what I wanted and didn't try to sell me something I didn't need. I can see him running the dealership one day and that would be a good thing.
GM wouldn't honor what service manager promised
Harold Coffin III in service was great. He supported a tire issue we were having with our 2019 Atlas. However, two days later, the manager Edward Jandreau called to let us know that he needed to consult a mechanic (someone who "really knew what they were doing"). After deliberation, Mr. Jandreau called to let us know that he would not be able to honor the warranty that Mr. Coffin had given us two days prior. We have heard the stories about Steet VW, but gave it a try for our first VW purchase. We love our VW Atlas and will certainly purchase another, but it will be from NYE VW of Rome. Our salesman, Jeff Velardi was outstanding, and our service experience thus far has been good (minus the small hiccup of going in for our scheduled oil change, only to be told they were out of oil!). We truly appreciated Harold Coffin III in his attempt to get us to be lifelong Steet customers. Unfortunatley, Mr. Jandreau didn't share his beliefs.
I will not return to this dealership
After choosing my new car on lot. The salesman and I agreed on a final price with the understanding I would return next day to complete sale. This whole process was a complete waste of my time!! 😵 Next day the price we agreed on was not honored!! Additional charges were added to the original agreed price😵 I consider this a deceptive and dishonest business practice! I will not return to this dealership! VERY DISAPPOINTED !!
Feel dealership deceived me. Promised deal was not as expected. Felt they simply wanted to get me to showroom, then added to the price quoted over the phone for the vehicle I asked about. Very disappointed they did not honor what they told me initially. Shop Around! Get true prices before making decision. Angry in New Hartford!
Great overall experience! Dino was amazing! Such a great experience my friend bought a car here the very next day!
We love to hear that! Thank you so much for your review!
Chris Jones was the best! I would definitely recommend him to friends and will be back!
Awesome, thank you so much Christine!
Steee Ponte Volkswagen
All the people I met were courteous, friendly, and knowledgeable. A pleasure to deal with them.
Thank you so much, Christine! Stop by and see us anytime!