Eastside Willoughby Hills Imports

3.5 out of 5 (3.5) 69 reviews

Dealer on Cars.com since August 2017

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 2:00 PM
Sun Closed

Reviews

3.5 out of 5 3.5
69 lifetime reviews.
  • December 12, 2017

    I just leased a 2017 Mazda CX-5 and absolutely love it. The employee helping me was Linell Renda. He was super knowledgeable and informative. Everyone... there was extremely nice and helpful throughout the whole process. They made what could have been a very stressful experience feel easy and fun!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    May 11, 2018

    Excellent customer service. Super easy and friendly. They have a playroom for the kids. Starbucks coffee. Had the exact car I wanted and terms. I woul...d never go anywhere else.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    May 10, 2018

    Purchased a 2015 CPO Jetta from Nick in late April 2018. Told on phone ( by Nick before I made the 140 mile round trip) that the car was "Pre-Cer...tified" by VW and therefore had new OEM tires and brakes. Felt this was worth the slightly higher price of a more local dealer. Nick told me again when I arrived at the dealership about the "Pre-Certification" by VW and had new Continentals and brakes. Made the purchase and discovered, as soon as the tire shine wore off, that the tires were not new, and in fact one of them was mismatched. Called Nick and he did not have the courtesy to return my call until I asked the finance guy Vince to have him call me. Nick told me he made a "mistake." Sales mgr Pat offered me a new tire but after talking to Continental I decided this really wasn't the solution.I was told the car had new tires and brakes and got neither !!! I told Pat, Sales Mgr, that I was willing to forgo the brakes but felt I should get new tires. He declined and told me they are all human, and make mistakes. MY mistake was buying my car there and trusting in the salesperson and the dealership. AND, regarding Nick a a salesperson. In addition to the "mistake," I was not given a test drive because he said I had already driven one elsewhere. Vehicle "delivered" by being left alone out front ( with showroom closed and doors locked) to figure car out and leave. I did have to go and knock on the glass to get him to come out and show me how to use the push button start. I never received a follow up call or thank you and had trouble tracking him down when I discovered I had a problem. Oh how I hope I get a Customer Satisfaction Survey from VW.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 333 Offers on 18 Models

About Our Dealership

Dealer on Cars.com since August 2017

At Eastside Mazda VW we are dedicated to serving all your automotive needs. For us customer service means making your car buying experience as easy and enjoyable as possible.

"Don't stop till you shop, Eastside!!"
Eastside Willoughby Hills Imports
28400 Chardon Rd Willoughby Hills, OH 44092
New (877) 765-0660
Used (877) 423-7769
Service (855) 250-6591
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