[{"id":436402,"personPtyId":32493839,"firstName":"John","lastName":"Kuykendall","titleText":"Service Manager","shortBioText":"My name is John Kuykendall, I have been at Toyota of Cool Springs since October of 2012 and in this industry since December of 2006. I felt called to the Service industry quite some time ago when I had a less than enjoyable experience at a local dealer service department. I decided to begin by giving my customers the experience that I expected and one by one change the negative ideas of what a service department is like. I can truly say that I love what I do.","emailTxt":"jkuykendall@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/181b88870076.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1349049600","industryStartDtUtc":"1164931200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":565803,"firstName":"Frederick","lastName":"Edmonson","titleText":"Sales Executive","shortBioText":"Hi, I\u001am Frederick, I was born and raised in southwest Michigan. I moved down to TN in 2016 to pursue my career in Law Enforcement. I began working with The Sheriff\u001as Department in Nashville, for the next 2 years. After talking it over with my family, it was time for me to pursue a new career and follow in the footsteps of my dad who has been in the car business for over 25 years. He\u001as always told me \u001aknow the product you\u001are selling, be honest & upfront with your customers and that\u001as how you earn their trust and they buy from you\u001a. I\u001ave always been able to connect with people and truly have a passion to help. I pride myself on being honest and having integrity. So that\u001as me, let me help you get truly exceptional customer service and the best pricing around!!!!","emailTxt":"fedmonson@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/34504a9c9279.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436405,"personPtyId":37590572,"firstName":"Donna","lastName":"Klepper","titleText":"Service Advisor","shortBioText":"Been a Service Advisor since February 1999. I worked for Honda & Acura for 13 years back home in NJ. Moved to TN almost 6 years ago to be with my son, daughter in-law and grandchildren.","emailTxt":"dklepper@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/6f58a2af3b1c.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1377993600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":436406,"personPtyId":37406333,"firstName":"Jim","lastName":"Kreger","titleText":"Service Advisor","emailTxt":"jkreger@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/a3a9df88859a.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":436400,"personPtyId":37297115,"firstName":"Chris","lastName":"Mitchell","titleText":"Finance Manager","emailTxt":"cmitchell@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/015db3082bf4.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":436386,"firstName":"Trey","lastName":"Wade","titleText":"Sales Associate","emailTxt":"twade@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/f3973b8898d6.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1448928000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436403,"firstName":"Darryl","lastName":"Caruthers","titleText":"Service Advisor","emailTxt":"dcaruthers@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/deec3e606127.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":565800,"firstName":"Josh","lastName":"Epley","titleText":"Sales","emailTxt":"jepley@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/d76263d024d0.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436404,"firstName":"Rycine","lastName":"Ellison","titleText":"Service Advisor","emailTxt":"rellison@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/6d301ff1b64e.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":436401,"firstName":"Steve","lastName":"Burke","titleText":"Service Director","emailTxt":"sburke@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/686d68da55a5.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":436379,"personPtyId":37054657,"firstName":"Tory","lastName":"Robertson","titleText":"Sales Associate","emailTxt":"trobertson@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/26714fc5c46b.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477208,"firstName":"Greg","lastName":"Shuman","titleText":"Sales","emailTxt":"Gshuman@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463871,"firstName":"Kyle","lastName":"Long","titleText":"Sales","shortBioText":"Hi, my name is Kyle Long. I started selling cars in 2017. I've always loved customer service jobs and having the opportunity to serve people. I value making the car buying process as stress free and easy as possible. I love Toyota because they are trustworthy. There's not another brand that I know that has worked harder in recent years to build a great product. People often say, \"The proof is in the pudding.\" Well that's true for Toyota as well. I'm glad I have a product that I can trust. I hope you'll consider using me as your salesman!","emailTxt":"klong@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/1b34b44642c8.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436393,"firstName":"Viktor","lastName":"Barberena","titleText":"Product Specialist","emailTxt":"vbarberena@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/da95b313e42c.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565787,"firstName":"Carlos","lastName":"Griffin","titleText":"Sales","shortBioText":"Hi! I'm Carlos Griffin and I'm blessed with a beautiful wife and two awesome kids that put up with me and let me spend an insane amount of time each week helping people purchase vehicles! In all seriousness, I really enjoy the car business and like working with customers and doing my best to meet their needs. When I'm not at work I like spending time with the family and the occasional video game and/or a movie.","emailTxt":"cgriffin@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/63992bd62177.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1257033600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436385,"firstName":"Jonathan","lastName":"Ward","titleText":"Sales Associate","emailTxt":"jward@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/60d2da7dcdfc.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436389,"firstName":"Patrick","lastName":"Howard","titleText":"Sr. Sales Associate","emailTxt":"phoward@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/3569abc0215f.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436378,"firstName":"Yuri","lastName":"Crawford","titleText":"Sales Associate","emailTxt":"ycrawford@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/e20d6f30ff5f.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436397,"personPtyId":37049294,"firstName":"Denzel","lastName":"Petway","titleText":"Internet Director","emailTxt":"dpetway@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/00d5260aec37.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1380585600","industryStartDtUtc":"1380585600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":463867,"firstName":"Greg","lastName":"Cole","titleText":"Sales","emailTxt":"gcole@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436387,"personPtyId":37053456,"firstName":"Alan","lastName":"Richardson","titleText":"Senior Sales Executive","shortBioText":"Hello My name is Alan (Superman ) Richardson \r\nMy background include + 15 years of Operation Mgmt. & my PASSION is customer service.I got into the car business in November 2016 & I closed 2017 as one of the top performers here with Toyota of Cool Springs. My goal is to provide you with 100% customer satisfaction & build a loyal client base for myself. I have been in the car business for just a year and enjoy assisting my clients. I want to become the Superman of the Car Biz!Please reach out to me direct for all your needs whether it a new car purchase, used car purchase, trading in your current vehicle, getting an appraisal on your current vehicle or maintenance needs. I would love to be your one stop shop to all your vehicle needs.","emailTxt":"arichardson@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/c020d2228249.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1472691600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463875,"personPtyId":37058360,"firstName":"Jeff","lastName":"Williams","titleText":"Sales","shortBioText":"I enjoy helping people and making their vehicle buying experience easy with a no pressure approach. Although I have only been in the car business for a short time, I have been in public service all of my professional career. I am a retired Law Enforcement officer from the State of North Carolina where I served for 25 years helping people. When my family and I moved to Tennessee for my wife's career, I decided retirement was not as exciting as I thought it would be. My wife suggested maybe I should sell cars after having done so well selling our 4 cars and a camper prior to moving from North Carolina. I decided I have always enjoyed helping and meeting new people so I decided I would try my hand at car sales. I learned to drive on my Grandfathers Toyota farm truck with over 300,000 miles and I have always loved Toyota from that point on. My Grandmother told me when I was a teenager, \"if you enjoy what you do for a living, you will never work a day in your life\". I continue to agree!","emailTxt":"Jeffw@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/605f78862998.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436380,"personPtyId":32992380,"firstName":"Jim","lastName":"Gile","titleText":"Sales Associate","emailTxt":"jgile@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/8e4311324789.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436408,"personPtyId":32495209,"firstName":"Chris","lastName":"Wilson","titleText":"Service Advisor","emailTxt":"cwilson@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/93a8676b74c3.jpg","drDealerId":41233,"industryStartDtUtc":"1293840000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":463344,"personPtyId":35033773,"firstName":"Dena","lastName":"Henson","titleText":"Sales","emailTxt":"dhenson1@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/016191423025.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":436395,"firstName":"George","lastName":"Ashmore","titleText":"Sales Manager","emailTxt":"gashmore@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/7efbace4523a.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463873,"firstName":"Dallas","lastName":"Moore","titleText":"Sales","emailTxt":"dmoore@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436388,"personPtyId":37054351,"firstName":"Jason","lastName":"Skaradowski","titleText":"Sales Associate","emailTxt":"jskaradowski@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/d2666f599910.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565786,"firstName":"April","lastName":"Cromety","titleText":"Sales","emailTxt":"acromety@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/70dc241ab725.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436398,"firstName":"Leroy","lastName":"Willits","titleText":"Finance Manager","shortBioText":"Identical twin, so if you don't like me... it was really my brother you don't like. \r\nFamily man, married with 4 kids.","emailTxt":"lwillits@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/11df3b285160.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1320105600","industryStartDtUtc":"1320105600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":436394,"firstName":"Matt","lastName":"Pool","titleText":"Sales Manager","emailTxt":"mpool@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/cf859a263a31.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565794,"firstName":"Rhett","lastName":"Wallace","titleText":"Sales","emailTxt":"rwallace@toyotofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/a6459ff65027.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436399,"firstName":"Ryan","lastName":"Keller","titleText":"Finance Manager","emailTxt":"rkeller@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/68520d3401c3.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":565788,"firstName":"Celeste","lastName":"Hunter","titleText":"Sales","emailTxt":"chunter@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436392,"firstName":"Danny","lastName":"Garcia","titleText":"Sales Associate","emailTxt":"dgarcia@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/c59628b4df16.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565791,"firstName":"JB","lastName":"Avery","titleText":"Sales","emailTxt":"javery@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/a7217880dbd3.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463869,"personPtyId":37058819,"firstName":"Jason","lastName":"Han","titleText":"Sales","shortBioText":"I have been in customer service industry for past 25 years. I love meeting and working with people from all walks of life.","emailTxt":"jhan@toyotaofcoolsprings.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/7cd41cdee4c0.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1492866300","industryStartDtUtc":"1492866355","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463872,"personPtyId":37058833,"firstName":"Jerri","lastName":"Miller","titleText":"Sales","emailTxt":"jmiller@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/fc6cb9b4cc28.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1362096000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436390,"firstName":"Mark","lastName":"Jackson","titleText":"Sales Associate","emailTxt":"mjackson@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/32a5b36e2420.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463865,"firstName":"Michael","lastName":"Berlin","titleText":"Sales","emailTxt":"mberlin@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/84f6fdf61721.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1351728000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463868,"firstName":"Mike","lastName":"Geraughty","titleText":"Sales","emailTxt":"mgeraughty@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565796,"firstName":"Stephen","lastName":"D'amico","titleText":"Sales","emailTxt":"sdamico@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/1e45f6fb08b3.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1519862400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436382,"firstName":"Steven","lastName":"Begley","titleText":"Sales Associate","emailTxt":"sbegley@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/05541642e2f4.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463874,"firstName":"Steven","lastName":"Mullins","titleText":"Sales","shortBioText":"my name is Steven mullins! Big into sports so feel free to talk to me about them when you come in to see me! I'm a big people person and love meeting new faces!","emailTxt":"smullins@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/e04e2ba3532e.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1509494400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477211,"firstName":"Travis","lastName":"Tucker","titleText":"s","emailTxt":"tuckertravisd@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436407,"personPtyId":37054297,"firstName":"Wesley","lastName":"Letts","titleText":"Service Advisor","emailTxt":"wletts@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/5369298b17bc.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":565797,"firstName":"Adam","lastName":"Hawkins","titleText":"Sales","emailTxt":"ahawkins@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436384,"firstName":"Andrew","lastName":"Johnston","titleText":"Sales Associate","emailTxt":"ajohnston@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/3ee8d5640832.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436391,"firstName":"Berry","lastName":"White","titleText":"Sales Associate","emailTxt":"bwhite@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463866,"firstName":"Billy","lastName":"Bidwell","titleText":"Sales","emailTxt":"bbidwell@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436396,"firstName":"Brad","lastName":"Blankman","titleText":"Sales Manager","emailTxt":"bblankman@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/2797b5154aa3.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565789,"firstName":"Danny","lastName":"Sullivan","titleText":"Sales","emailTxt":"dsullivan@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/5eab72f65018.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436381,"firstName":"Dennis","lastName":"Harvey","titleText":"Sales Associate","emailTxt":"dharvey@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/05d46dc69c69.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436383,"firstName":"Erick","lastName":"Saffell","titleText":"Sales Associate","emailTxt":"esaffell@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/999a6b4409ad.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":423293,"firstName":"Ethan","lastName":"Phillips","titleText":"Internet Manager","emailTxt":"ephillips@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/2a837aac921b.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565790,"firstName":"Jacob","lastName":"Bolen","titleText":"Sales","emailTxt":"jbolen@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463870,"firstName":"Joe","lastName":"Leist","titleText":"Sales","emailTxt":"jleist@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565801,"firstName":"Khaymen","lastName":"Williams","titleText":"Sales","emailTxt":"kwilliams@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565792,"firstName":"Larry","lastName":"Oluyemo","titleText":"sales","emailTxt":"loluyemo@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477206,"firstName":"Raymond","lastName":"Boyd","titleText":"Sales","emailTxt":"rboyd@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/6a5853c350e3.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565799,"firstName":"Terry","lastName":"Upton","titleText":"Sales","emailTxt":"tupton@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41233,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565793,"firstName":"Zachary","lastName":"Stilp","titleText":"Sales","shortBioText":"Zachary Stilp is a Certified Toyota Products Specialist working at the Toyota of Cool Springs Dealership. His primary responsibility is ensuring that customers have a smooth and easy transition into a new or used motor vehicle. He has been in sales for 4+ years in varying industries including Construction Products, Engineering and Auto Sales.\r\n\r\nAbove all, he values transparency, honesty and finding the perfect solution to fit your needs. Outside of work, he enjoys spending time with his wife and baby boy, hiking, golfing, sand volleyball, camping and enjoying a small glass of bourbon with a friend.","emailTxt":"zstilp@toyotaofcoolsprings.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/41233/employees/4a18c5865164.jpg","drDealerId":41233,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"}]

Toyota of Cool Springs

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 5:00 PM

Toyota of Cool Springs Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

12:00 PM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2011

Toyota of Cool Springs, located in Franklin serving Nashville, TN is the destination for the latest Franklin Toyota dealer cars, Hybrids, trucks and SUVs. New Toyota vehicles at Toyota of Cool Springs embody the combination of performance, luxury, and styling that's unique to the Toyota brand.

...



From the fuel efficient Camry Hybrid to the sought after 4Runner SUV, Toyota of Cool Springs gives you a chance to find the new vehicle that will truly be able to satisfy your needs and desires. In addition, there's plenty of new Toyota inventory to make it as easy as possible for new car shoppers to find the precise vehicle to compliment their needs.

"Toyota of Cool Springs - your destination for the latest Franklin Toyota dealer cars, Hybrids, trucks and SUVs"

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Oil, Filter Change

$39.93 and up*

Car Wash

Complimentary

Brake Replacement

$95.93 and up*

Battery Service

$79.93 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
846 lifetime reviews. Includes reviews of Toyota of Cool Springs from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 10, 2019

    Toyota of Cool Springs consistently has provided excellent service for the Highlander I purchased from the dealership, during and after the warranty period.... Well done!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 7, 2019

    Jeff Williams recently assisted me in my purchase of a new RAV4, and he made what could have been a stressful experience very easy. His knowledge of the... cars and their various options and configurations was a huge help, and I was able to find exactly the car I wanted. I love my new Toyota, and would highly recommend Jeff and Toyota of Cool Springs.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeff Williams

    Sales

    (4.9) 62 reviews

  • April 17, 2016

    Just recently purchased a new Camry. Couldn't be happier with the experience. Absolutely, highly recommend this dealership. I've purchased many cars in... my lifetime and this was by far the easiest transaction i've ever done. Zero pressure sales. I got the car i wanted for the price i wanted. Mark Jackson was our salesman. He has been there for many years which says something when it comes to car salespeople. This place was hopping. So many people and still they got us out in a very short period of time. From walking in the building to driving out in a new car was under an hour. Buying a car is never a fun experience except for this time. Mark and JD Smith in finance made purchasing a car a very FUN experience. Great guys. I will definitely come back.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review! We're happy to hear you're happy with your experience with us and your new Camry. We look forward to seeing you in the futu...re!

  • 5.0 out of 5
    December 4, 2019

    Toyota of Cool Springs is excellent and John Kuykendall is the best. I always have an easy time when getting service done to my car. I would recommend... them to anyone.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Kuykendall

    Service Manager

    (5.0) 49 reviews

  • 5.0 out of 5
    December 1, 2019

    Alan Richardson was referred to me & he was awesome!! He found the perfect vehicle I was looking for, worked with my budget and the whole experience was... flawless from meeting him to the finance office.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that y...ou chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.


    Worked with:
    Alan Richardson

    Senior Sales Executive

    (4.9) 51 reviews

  • 5.0 out of 5
    November 30, 2019

    John, in service department, is the best, been dealing with him for years! He takes great care of his people and deserves a raise

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that y...ou chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.


    Worked with:
    John Kuykendall

    Service Manager

    (5.0) 49 reviews

  • 5.0 out of 5
    November 24, 2019

    Cool Springs of Toyota Salesman Allen was amazing we have purchased 3 cars in the last 3 months. We will definitely recommend Allen to all of our family... and friends.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Crissy, thank you for taking the time to let the world know about your positive experience with Allen and our team! Your recommendation means so... much to us and we're so happy to have earned it. Have a great day!


    Worked with:
    Alan Richardson

    Senior Sales Executive

    (4.9) 51 reviews

  • 5.0 out of 5
    November 23, 2019

    Wonderful service. This dealership and all the people who are apart of it truly do a wonderful job. Highly recommended if you are buying or needing service... on a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chendry, thank you for your great feedback! Our team here at Toyota of Cool Springs sets a high standard of excellent customer service and we're gl...ad to hear your experience reflected this! We are always more than happy to assist you if anything else comes up. Take care!


    Worked with:
    John Kuykendall

    Service Manager

    (5.0) 49 reviews

  • 5.0 out of 5
    November 22, 2019

    Truly a remarkable experience. Alan Richardson had been recommended to me and he did not disappoint. He was courteous and really listened when I told him... my needs. After quickly assessing my situation, he offered several excellent options. He did not push or grandstand; he respectfully presented what he thought would be best for me and gave me room to choose. Subsequently, after a very gentle financing experience and a great cup of coffee, I had the pleasure of seeing my husband's face when he came, as he thought to pick me up, but instead received the keys to a beautiful 2020 Tundra. It was a once in a lifetime moment, made possible by Alan. I have always bought Nissans, but this experience has made me a believer in the Toyota family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sherry, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of yo...ur new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!


    Worked with:
    Alan Richardson

    Senior Sales Executive

    (4.9) 51 reviews

  • 5.0 out of 5
    November 19, 2019

    Alan took his time and was not pushy. He helped me get what I could afford and did not try to push something out of my price range on me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are very happy Alan could provide you with a pressure-free buying experience! If you ever need anything else from us, please feel free to gi...ve us a call or stop by. Have an awesome day!


    Worked with:
    Alan Richardson

    Senior Sales Executive

    (4.9) 51 reviews

    Jeff Williams

    Sales

    (4.9) 62 reviews

View More Reviews