Reviews
Outstanding!
Outstanding! I had done my homework so I was prepared for the "car sales" sale. Reggie came up and greeted me. I immediately felt that I was going to be alright. I shared that I had seen the ad for a van I wanted. He said it was available. Then the price change because of this and that and nope, here comes Kim! Outstanding! Totally honored the ad price. Then James, finance, happiness! Me Super Happy! Thank you everyone!
Outstanding!
Outstanding! I had done my homework so I was prepared for the "car sales" sale. Reggie came up and greeted me. I immediately felt that I was going to be alright. I shared that I had seen the ad for a van I wanted. He said it was available. Then the price change because of this and that and nope, here comes Kim! Outstanding! Totally honored the ad price. Then James, finance, happiness! Me Super Happy! Thank you everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tracy, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Within two months of purchasing the vehicle both my
Within two months of purchasing the vehicle both my salesperson and finance person had left this dealership. This wouldn't usually matter but in my case I needed assistance with some paperwork on my transaction still, and the latest representative has stopped responding. If this is how guests are treated after a sale, then I would be hesitant to recommend this dealership to anyone else.
Within two months of purchasing the vehicle both my
Within two months of purchasing the vehicle both my salesperson and finance person had left this dealership. This wouldn't usually matter but in my case I needed assistance with some paperwork on my transaction still, and the latest representative has stopped responding. If this is how guests are treated after a sale, then I would be hesitant to recommend this dealership to anyone else.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661)877-6276 to discuss what we can do to help.
Bought a vehicle from here.
Bought a vehicle from here. I have tier 1 credit. Dealer and I talked and agreed on a lender. I trusted them and they switched financing last minute. It wasn’t until days later that I realized this. I spoke to many people at the dealership and all I heard was that I would get a call back. I never did after days of calling I gave up. What a shady practice. I would not recommend at all
Bought a vehicle from here.
Bought a vehicle from here. I have tier 1 credit. Dealer and I talked and agreed on a lender. I trusted them and they switched financing last minute. It wasn’t until days later that I realized this. I spoke to many people at the dealership and all I heard was that I would get a call back. I never did after days of calling I gave up. What a shady practice. I would not recommend at all
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ralph, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
They were quick to respond to any questions regarding
They were quick to respond to any questions regarding vehicle details or pricing. Also they honored their word on the deal made over the phone since I came from a couple hours away.
They were quick to respond to any questions regarding
They were quick to respond to any questions regarding vehicle details or pricing. Also they honored their word on the deal made over the phone since I came from a couple hours away.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Kamal helped me get into a beautiful used Escalade in
Kamal helped me get into a beautiful used Escalade in amazing shape. He was patient and knowledgable about the process. Will be checking their inventory for a car for my sister! Thank you!
Kamal helped me get into a beautiful used Escalade in
Kamal helped me get into a beautiful used Escalade in amazing shape. He was patient and knowledgable about the process. Will be checking their inventory for a car for my sister! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Daniel, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Nathaniel was my service advisor and went above and
Nathaniel was my service advisor and went above and beyond for me. I appreciate the way I was assisted during my visit and I would recommend AutoNation Valencia to friends and family. Thank you so much Nathaniel for helping me today I hope your team knows how great you are and thank you for everything you did today.
Nathaniel was my service advisor and went above and
Nathaniel was my service advisor and went above and beyond for me. I appreciate the way I was assisted during my visit and I would recommend AutoNation Valencia to friends and family. Thank you so much Nathaniel for helping me today I hope your team knows how great you are and thank you for everything you did today.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Valencia. Drive safe, and we'll see you on the road.
Everyone was pleasant and helpful.
Everyone was pleasant and helpful. They made sure our questions were answered and helped us with a good deal.
Everyone was pleasant and helpful.
Everyone was pleasant and helpful. They made sure our questions were answered and helped us with a good deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Racheal! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best experience ever auto nation made it happen for me.
Best experience ever auto nation made it happen for me. Incredible deals strongly recommend they are amazing.
Best experience ever auto nation made it happen for me.
Best experience ever auto nation made it happen for me. Incredible deals strongly recommend they are amazing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best experience ever they made it happen for me.
Best experience ever they made it happen for me. Financing was done at an incredible deal AutoNation valencia i would strongly recommend to family and friends. Staff will do everything in their power to get you exactly what you want for a real good price.
Best experience ever they made it happen for me.
Best experience ever they made it happen for me. Financing was done at an incredible deal AutoNation valencia i would strongly recommend to family and friends. Staff will do everything in their power to get you exactly what you want for a real good price.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Roberto, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Valencia and we hope to be of service again in the future.
After having to wait almost 2 months for an appointment
After having to wait almost 2 months for an appointment to get my brand new Jeep transmission pooring fluid out the side diagnosed under warranty. I was told it would take 5-9 days just for diagnosis and my appointment was for a drop off only. No loaner or rental cars available and I would be charged $610 for the diagnosis if they could not find anything wrong. I bought dozens of new cars and never had to pay for a warranty diagnosis. The manager was not available and never called me as requested. When I asked for the corporate number I was told they didn't it and I could go to another dealer. I am now stuck with a new vehicle I can't drive. My 4th car purchased from Auto Nation in 2 years. Never had anything but excellent service from the Autonation Ford service department. I will never buy another car from Autonation again.
After having to wait almost 2 months for an appointment
After having to wait almost 2 months for an appointment to get my brand new Jeep transmission pooring fluid out the side diagnosed under warranty. I was told it would take 5-9 days just for diagnosis and my appointment was for a drop off only. No loaner or rental cars available and I would be charged $610 for the diagnosis if they could not find anything wrong. I bought dozens of new cars and never had to pay for a warranty diagnosis. The manager was not available and never called me as requested. When I asked for the corporate number I was told they didn't it and I could go to another dealer. I am now stuck with a new vehicle I can't drive. My 4th car purchased from Auto Nation in 2 years. Never had anything but excellent service from the Autonation Ford service department. I will never buy another car from Autonation again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (661)877-6276 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.