AutoNation Chrysler Dodge Jeep Ram Valencia

Customer servic s are rude and not even helpful.. They even let me wait for a manager on the phone when they knew he.was already gone for the day., Because my husband came and ask for the manager and they told him.he is already gone since 5 and he told him oh really my wife is still.on the phone waiting from.him because you told her wait for him . she is been wanting for.1 hr alreafy

This is best experience I have had with a Dealership, 1st the price that I seen was the price I paid, No high pressure from the Salesman & the Manager, the Salesman Adrian made this a great experience, I highly recommend him to anyone looking for a vehicle, he is easy to work with ??

Franky was a pleasure to work with. Good salesman, honest and reliable. Would work with him again.

The team and technician were very responsive and informed me of the concerns of my vehicle

In lieu of all the variables when it came to assessing the repair and tracking down the parts needed, Arianna my service adviser, kept me in the loop and handled everything professionally.

Our salesman Wesley and the sales manager Kim were absolutely wonderful to work with. They are the only reason I ended up purchasing the car. There was another young man who was also a sales manager that was absolutely rude. He may have the good fortunate to look 14 years old but obviously he was not taught any manners growing up. James was in charge of the paperwork and was also rude. He would ask a question and while trying to answer it was obvious he was not listening. When called on it he admitted he was not even listening to the response. We had just driven 3 hours to pick up the car and he was annoyed because it was late. He was supposed to get me a copy of the carfax and that never happened. I am still hoping everything goes well with the car because on the carfax I saw and asked for a copy it said the transfer case was replaced twice. No one was quite sure but guessed the first was when they found the problem and the second was when the parts came in and it was actually fixed. I did have the under carriage checked out by the shop that wired it for towing and they reported no visible leaks. Time will tell. We still have to make another trip down there to get a chewed seatbelt fixed and another key fob for the car programmed. I hope someone educates the rude workers on how to treat customers. But definitely work with Wesley or Kim!

A great transaction start to finish. One issue quickly resolved. Will not hesitate to make another purchase or refer this dealership. If all of autonation works this way im sold!

I need to bring my car in for Recall Service and other system malfunction. Because the recall service required multiple days, was offered a rental, but didn't use. It was a fast and seamless service and transaction.

My car would not start so we assumed it was the battery. I took it to AutoNation Chrysler Jeep Dodge in Valencia, CA. Beware of this dealers service department. I wanted the battery issue repaired. Hugo the service agent that helped us put our battery on a meter and told me it needed to be replaced. He printed me the estimate and it was $1200. I asked him why and he told me that the car needed all these services done to it also. I told him oil change and battery only and remove the rest. He reprinted the estimate and it went down to $502.00. Then a few hours later he calls me because I hadn’t answered a text that he sent me. I looked at it and it was another estimate for almost $1600! He told me on the phone that the battery would be $550.00 with an $80.00 installation fee! I was blown away by this I assumed since he already tested my battery that it would be included in the original estimate. No the original estimate wasn’t to do anything to the car only inspect!!! By the way I went else where and there isn’t anything wrong with the battery, it was only a dead battery on the fob which made it unreadable and the car wouldn’t start. Hugo argued with me over the phone and in the dealer. He told me you signed the estimate and he said that he explained it to me. He is a liar and working on commission tripping people off. I tried calling Dennis the supervisor, he won’t return my calls. Save yourself and go to a better dealer this one is horrible, reminds me of what Pep Boys does! They constantly telling you things are wrong with your car and it is fine!

My car would not start so we assumed it was the battery. I took it to AutoNation Chrysler Jeep Dodge in Valencia, CA. Beware of this dealers service department. I wanted the battery issue repaired. Hugo the service agent that helped us put our battery on a meter and told me it needed to be replaced. He printed me the estimate and it was $1200. I asked him why and he told me that the car needed all these services done to it also. I told him oil change and battery only and remove the rest. He reprinted the estimate and it went down to $502.00. Then a few hours later he calls me because I hadn’t answered a text that he sent me. I looked at it and it was another estimate for almost $1600! He told me on the phone that the battery would be $550.00 with an $80.00 installation fee! I was blown away by this I assumed since he already tested my battery that it would be included in the original estimate. No the original estimate wasn’t to do anything to the car only inspect!!! By the way I went else where and there isn’t anything wrong with the battery, it was only a dead battery on the fob which made it unreadable and the car wouldn’t start. Hugo argued with me over the phone and in the dealer. He told me you signed the estimate and he said that he explained it to me. He is a liar and working on commission tripping people off. I tried calling Dennis the supervisor, he won’t return my calls. Save yourself and go to a better dealer this one is horrible, reminds me of what Pep Boys does! They constantly telling you things are wrong with your car and it is fine!