Havelock Auto Sales

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Reviews

3.9
Average based on 10 reviews.
  • I gotta Car!

    I pulled up to the dealership and there was the man I needed to see, Dustin the Dynamic Dealer. I told him the car I was looking for and my price ...


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    I pulled up to the dealership and there was the man I needed to see, Dustin the Dynamic Dealer. I told him the car I was looking for and my price range, not once did he attempt to deter my interest. He spoke positive the entire time and said, " you are going to get a car.". Guess what? I got a car. Thank you Dustin for your positivity and honesty. I would refer everyone to pay a visit to Havelock auto sales....remember to ask for "Dustin the Dynamic Dealer!" Tawana

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Unhappy!!

    Found a 2005 Ford F-150 on cars.com. Was a good price for the year and mileage on it so I was pretty happy! Drove the hour and a half to look at t...

    Dealer Response

    We're sorry for any inconvience. We thought we had this problem resolved, we will investigate and follow up with customer. We value our customers ...


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    Found a 2005 Ford F-150 on cars.com. Was a good price for the year and mileage on it so I was pretty happy! Drove the hour and a half to look at the truck. Everything looked good on the outside and seemed to be working. Bought the truck that night and drove it back down the hour and a half. By the way this truck was advertised as 4WD. The next day went to go drive on the beach and I get STUCK!! Luckily I was with a friend and he was able to pull me out. Called them up and they said that they would fix it for free. I thought that was great. So I drove the hour and half and dropped the truck off. They were nice enough to let me drive a vehicle from their lot while my truck was getting fixed. They called me two days later and told me they fixed the truck. A few days later when I went back to the beach I got STUCK again!! I did a little research of my own about why it was working and found out that only part of the problem was fixed (the cheaper part). Did not feel like wasting the gas and time to drive all the way back up there so I decided to fix the problem myself. While I commend them for trying to fix the problem, I was expecting to get a 4WD truck because I paid for a 4WD truck. Hopefully people have a better experience then I did!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're sorry for any inconvience. We thought we had this problem resolved, we will investigate and follow up with customer. We value our customers and service.


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  • NOT HAPPY!

    I called these folks this morning. Asked if they do business with people out of state and they said yes. Talked to them about my trades, got an am...

    Dealer Response

    In response to this review, of course we sell vehicles to out of state customers all the time, we in this case while trying to evaluate 2 unseen t...


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    I called these folks this morning. Asked if they do business with people out of state and they said yes. Talked to them about my trades, got an amazing offer on the trades. Then I put in my credit application. Was told I would hear back in 20 minutes. Almost 4 hours later I get a call saying they cant finance out of state. AFTER THEY pulled my report. All of this could have been avoided with a simple NO we can do financing for someone out of state. I told Richard if he would have told me it couldn't be done because we are out of state I would NEVER have let him pull my credit. He said he was new and didn't know. Well find out before you pull credit and waste an entire day for someone!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    In response to this review, of course we sell vehicles to out of state customers all the time, we in this case while trying to evaluate 2 unseen trades which we did and they were fully satisfied with the figures we allowed, we then proceeded with the application, unfortunately due to the combination of their negative equity and questionable credit we were unable to arrange financing for this customer. We do apologies for the delay in response as the salesperson was busy with another client on the lot, we were unable to respond for several hours. It is hard for us to understand how someone that far away can make judgements and accusations to a business they have never been to. We welcome reviews as they help us offer better customer service.


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