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Stamford Hyundai

(2,695 reviews)
Sales hours: 12:00pm to 4:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–4:00pm Closed
2024 state dealer award
View 15 awards
2024 state dealer award 2021 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Inventory

See all 53 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2011.
Stamford Hyundai is a digital interactive dealership. We believe in transparency for our clients and feel that when our customers are educated about their purchase from availability total brand value and finance options it is easy to say Yes to Hyundai. Combine this with our exceptional customer service and convenient online purchase process; it is easy to say Yes to Stamford Hyundai! At Stamford Hyundai we save you time with our online purchase process! Start by visiting us online at StamfordHyundai.com and Chat Live wit hour sales team! We will give you pricing trade appraisal credit application and all details via email text!
Stamford Hyundai is Rated #1 in Customer Service Satisfaction! Read our 5 Star Reviews!

Service center

Phone number

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(2,695 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stamford Hyundai from DealerRater.

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Johnny Quezada was very helpful and cortesious.

Johnny Quezada was very helpful and cortesious. He patiently gave me updates on the status of maintenance required, price involved and also, he was precise in timing. Thank you Johnny!

Johnny Quezada was very helpful and cortesious.

Johnny Quezada was very helpful and cortesious. He patiently gave me updates on the status of maintenance required, price involved and also, he was precise in timing. Thank you Johnny!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing with us, Eranda!

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The personel at the dealership of Hyundai Stamford is

The personel at the dealership of Hyundai Stamford is always PROFESSIONAL AND CONSUMER CENTRIC with options available to help customers at any time.

The personel at the dealership of Hyundai Stamford is

The personel at the dealership of Hyundai Stamford is always PROFESSIONAL AND CONSUMER CENTRIC with options available to help customers at any time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Eranda, we are grateful you choose to service with us!

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Jada, Michaela and George couldn't have been more helpful

Jada, Michaela and George couldn't have been more helpful when I had my 2019 Tuscon towed to the dealership. I'm a picky customer and ask for a lot. Not only did my knock sensor go limp, I had regular servicing scheduled plus needed several repairs. Brakes & rotors fixed, flushing systems and new tires. The bill added up and I asked for a discount, which was immediately granted. That didn't stop me from asking for coupons to be honored, which I knew was a reach... Staff is very professional, courteous and tries to give you what you ask for.

Jada, Michaela and George couldn't have been more helpful

Jada, Michaela and George couldn't have been more helpful when I had my 2019 Tuscon towed to the dealership. I'm a picky customer and ask for a lot. Not only did my knock sensor go limp, I had regular servicing scheduled plus needed several repairs. Brakes & rotors fixed, flushing systems and new tires. The bill added up and I asked for a discount, which was immediately granted. That didn't stop me from asking for coupons to be honored, which I knew was a reach... Staff is very professional, courteous and tries to give you what you ask for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for choosing to service with us!

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Received a text on Feb 25 only after I wrote another

Received a text on Feb 25 only after I wrote another review on here with the current situation of my service. Unfortunately I don’t get answers or contact from anyone unless I write on here, was told on Feb. 25th I was second on the loaner list and would be ready by Thursday or Friday of that week. That’s the last thing I heard. I followed up immediately with an ask and got no response and am left waiting for work that wasn’t corrected the first time I brought car in for 5 days. My engine light is on with an engine control system warning and I have had no help or assistance to correct work they did not complete. I’d really just like to resolve this and have the work completed and be properly contacted by the service manager than to have to keep this up but I’m at a loss for how to even get in touch with someone to make this happen as Alex the service manager only reached out to me once and didn’t give me a direct number for him I haven’t had any luck in this dealership doing the job correctly.

Received a text on Feb 25 only after I wrote another

Received a text on Feb 25 only after I wrote another review on here with the current situation of my service. Unfortunately I don’t get answers or contact from anyone unless I write on here, was told on Feb. 25th I was second on the loaner list and would be ready by Thursday or Friday of that week. That’s the last thing I heard. I followed up immediately with an ask and got no response and am left waiting for work that wasn’t corrected the first time I brought car in for 5 days. My engine light is on with an engine control system warning and I have had no help or assistance to correct work they did not complete. I’d really just like to resolve this and have the work completed and be properly contacted by the service manager than to have to keep this up but I’m at a loss for how to even get in touch with someone to make this happen as Alex the service manager only reached out to me once and didn’t give me a direct number for him I haven’t had any luck in this dealership doing the job correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad we were finally able to you a loaner. Thank you for your patience!

Consumer response

I am as well, thank you. Makayla was very helpful and nice. I will update my reviews after service. Thank you.

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Terrible experience.

Terrible experience. Took almost 5 weeks to get registration and they lost my EZPass. I was charged outrageous $899. Dealer documentation fee hoping I would get superior service but no one helped even though I sent numerous emails and texts. Dealer will likely respond saying "apologies and will look into this" but I doubt they will offer one penny refund of doc fee. Really hurts as I'm a retired senior

Terrible experience.

Terrible experience. Took almost 5 weeks to get registration and they lost my EZPass. I was charged outrageous $899. Dealer documentation fee hoping I would get superior service but no one helped even though I sent numerous emails and texts. Dealer will likely respond saying "apologies and will look into this" but I doubt they will offer one penny refund of doc fee. Really hurts as I'm a retired senior

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We understand this has been resolved with our manager, but if you require any further assistance, please reach out to us at customerservice@danburyauto.com. Thank you for giving us the opportunity to correct the situation

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this is in regards to my overall experience, particularly

this is in regards to my overall experience, particularly service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with the Better Business Bureau - that is because in order to be associated with the Better Business Bureau you need to agree to their practices which clearly they have not and it shows very blatantly… and to be honest with you, you are better off putting your car on a tugboat and sending it to Korea to have it fixed. it will definitely be back to you in a more timely manner and you will probably get quicker updates via international mail then this dealership, because i have received ZERO and have had to call and stay on them every day! the incompetence of this dealership is mind-boggling and it is beyond a sorry excuse.. I will never return here ever again… and look, don't take it from me, take it from the multitude of one-star reviews…. and to the dealership, don’t even bother responding to this because there is absolutely nothing that can make up for this abhorrent way of doing any sort of business. i can’t imagine anyone that works here really truly loves their job and beyond that, who would, working at a low quality car dealership contributing absolutely nothing to society…. with all that being said, I don’t hold it against the employees completely, I hold it against management and whoever owns this dealership because as I know with any business, it trickles down from the top and clearly the top is at the bottom of the professionalism pile. thanks for pretty much nothing but an inconvenient headache. You couldn’t offer me a free car to make up for this absolute lack of everything on every level. icing on the cake is when i get there, to finally get my car back after 15 days of waiting.. back orders. no loaners. and the guy GEROGE.. who can’t be trusted and is beyond lazy, who also never once called to give me any updates, finally tells me it’s ready, after i hound him down for updates.. gives me a 15 minute window to get my car. i arrive and it’s not ready. there is no one at the desk and he is no where to be found. UNBELIEVABLE. BUT BELIEVE IT, BECAUSE THIS HAPPENED. you’ve been warned ps… take a wild guess as to whether or not my car was even washed, but it’s ok, because there is no way i could be any more disgusted. if you are into losing faith in humanity, and masochism you’ll feel right at home here. PPS. my car is also scratched where they leaned on the body of my car to do work in my engine. see photo. and i won’t even go back to them to have it remedied, because its just not worth the hassle. THE INCOMPETENCE IS ON A LEVEL OF WHICH THIS REVIEW CANNOT EVEN COME CLOSE TO DOING JUSTICE

this is in regards to my overall experience, particularly

this is in regards to my overall experience, particularly service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with the Better Business Bureau - that is because in order to be associated with the Better Business Bureau you need to agree to their practices which clearly they have not and it shows very blatantly… and to be honest with you, you are better off putting your car on a tugboat and sending it to Korea to have it fixed. it will definitely be back to you in a more timely manner and you will probably get quicker updates via international mail then this dealership, because i have received ZERO and have had to call and stay on them every day! the incompetence of this dealership is mind-boggling and it is beyond a sorry excuse.. I will never return here ever again… and look, don't take it from me, take it from the multitude of one-star reviews…. and to the dealership, don’t even bother responding to this because there is absolutely nothing that can make up for this abhorrent way of doing any sort of business. i can’t imagine anyone that works here really truly loves their job and beyond that, who would, working at a low quality car dealership contributing absolutely nothing to society…. with all that being said, I don’t hold it against the employees completely, I hold it against management and whoever owns this dealership because as I know with any business, it trickles down from the top and clearly the top is at the bottom of the professionalism pile. thanks for pretty much nothing but an inconvenient headache. You couldn’t offer me a free car to make up for this absolute lack of everything on every level. icing on the cake is when i get there, to finally get my car back after 15 days of waiting.. back orders. no loaners. and the guy GEROGE.. who can’t be trusted and is beyond lazy, who also never once called to give me any updates, finally tells me it’s ready, after i hound him down for updates.. gives me a 15 minute window to get my car. i arrive and it’s not ready. there is no one at the desk and he is no where to be found. UNBELIEVABLE. BUT BELIEVE IT, BECAUSE THIS HAPPENED. you’ve been warned ps… take a wild guess as to whether or not my car was even washed, but it’s ok, because there is no way i could be any more disgusted. if you are into losing faith in humanity, and masochism you’ll feel right at home here. PPS. my car is also scratched where they leaned on the body of my car to do work in my engine. see photo. and i won’t even go back to them to have it remedied, because its just not worth the hassle. THE INCOMPETENCE IS ON A LEVEL OF WHICH THIS REVIEW CANNOT EVEN COME CLOSE TO DOING JUSTICE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
0 people out of 0 found this review helpful.
Dealer response

We are sorry you were disappointed in your experience. The repairs were delayed due to waits for parts and warranty approval which, unfortunately, are not in our control. We apologize a loaner was not available, but the inventory is limited and there is currently a waiting list for them. Regarding the scratches, our technicians wear uniforms and use protective mats to ensure vehicles are not damaged during repairs.

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If I could give minus 5 stars i would do it.

If I could give minus 5 stars i would do it. The service is awful! Service specialist Valerie is rude, was showing her poker face whole appointment and said she won’t deal with my car and took it out off the repair center. Before she said it will take 45 mins - 1 hour. I came back in 1 hour and my car wasn’t even inside, it was still outside. And all they need to do is to check the battery. That’s it! It’s not even full service appointment. That’s awful. That’s the worst! Last time they said they didn’t provide shuttle service, and the service specialist was rude (as it usually happens in there), though it is so promoted when you buy their cars. Will never come back here again. Better to go to Fairfield Hyundai center.

If I could give minus 5 stars i would do it.

If I could give minus 5 stars i would do it. The service is awful! Service specialist Valerie is rude, was showing her poker face whole appointment and said she won’t deal with my car and took it out off the repair center. Before she said it will take 45 mins - 1 hour. I came back in 1 hour and my car wasn’t even inside, it was still outside. And all they need to do is to check the battery. That’s it! It’s not even full service appointment. That’s awful. That’s the worst! Last time they said they didn’t provide shuttle service, and the service specialist was rude (as it usually happens in there), though it is so promoted when you buy their cars. Will never come back here again. Better to go to Fairfield Hyundai center.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry you were disappointed in your experience.' Your appointment was booked for your vehicle to be dropped off with a return time of 5pm. When Vallerie was informed you would be waiting, she did explain the technicians would not be able to have a diagnosis completed for at least 90 minutes, if not longer, depending on how the testing went. As you stated you could not wait longer than an hour after your check-in, she returned the vehicle to you.

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Been three weeks tomorrow since I’ve heard anything from

Been three weeks tomorrow since I’ve heard anything from Stamford Hyundai and trying to get in by phone proves to be most difficult. Alex called me on the 5th to get info on the check engine light that returned after my service, he seemed great and assured me we’d get the car in asap and loaners would reach out as I left my car for 5 days last service then returned with it and sat for 8hrs while the part got “fixed” he had me cancel the appointment until loaners reached out and nobody has in 3 weeks time still waiting to resolve this.

Been three weeks tomorrow since I’ve heard anything from

Been three weeks tomorrow since I’ve heard anything from Stamford Hyundai and trying to get in by phone proves to be most difficult. Alex called me on the 5th to get info on the check engine light that returned after my service, he seemed great and assured me we’d get the car in asap and loaners would reach out as I left my car for 5 days last service then returned with it and sat for 8hrs while the part got “fixed” he had me cancel the appointment until loaners reached out and nobody has in 3 weeks time still waiting to resolve this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

After I posted this I received a text saying I was second on the loaner list. I only ever seem to hear anything when I write on here and not actually because they are trying to resolve this issue. In the text they said the car would be ready by Friday for me to bring mine in.. that was on Feb. 25th. I haven’t heard a word from anyone since that even with writing back to the number. My light has gone off since, I’m assuming with the warmer weather since I was told it’s a thermostat issue. I want my car checked and corrected, based off the work that wasn’t resolved the first time but Stamford Hyundai does not seem to care about the customers waiting on car issues especially having gone through a full 5 days of waiting on the car to be fixed the first time. At a loss for how careless things are being run at this dealership.

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I’ve been waiting on the service manager to contact me

I’ve been waiting on the service manager to contact me for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting no answer in service center and texting with my service agent Luis who says he’s escalated and reminded the service manager but still no contact. Leaving me just waiting on something without driving all the way to dealership myself which it seems like I’ll have to do.

I’ve been waiting on the service manager to contact me

I’ve been waiting on the service manager to contact me for 3 days, because my service assistant was too swamped and escalated it for work performed that didn’t get fixed. I have been calling and getting no answer in service center and texting with my service agent Luis who says he’s escalated and reminded the service manager but still no contact. Leaving me just waiting on something without driving all the way to dealership myself which it seems like I’ll have to do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the delay and understand you have now spoken with the manager and the situation is being resolved. Thank you for your patience

Consumer response

I have spoken with manager, was supposed to receive a follow up from the woman in loaners and am waiting on that communication since yesterday afternoon I have not heard back yet.

Consumer response

Another week has passed with no follow up and no resolution.. Alex told me to expect the loaner manager to call and I have not received that. Is this really how you guys treat customers waiting on proper service that has already had issues in getting resolved. On top of the fact it has to do with my heat working properly in this weather.

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I usually have great experience at Hyundai Stamford but

I usually have great experience at Hyundai Stamford but this last time was very poor. I had a water sensor engine light come on and took my car in, the part covered under warranty because my car is under 30k and covered had to be ordered. I left my car for 5 days waiting for part without being present a loaner option. Fine, my mom was out of town so I used her car. However I eventually needed it back and was contacted that the part is now looking backordered. So I grabbed my car after 5 days. The next day I received a call from parts that my part came in and I could pick it up which wasn’t what I was doing because I needed service. So I contacted Luis and got an appointment for 9 am the next day. That appointment took 7 hours which I was only told it would be a couple so I waited as I don’t live near the dealership at all. I finally got my car back and second time driving it the light returned. This is the second time I have taken my car in to the dealership between Stamford/danbury and been told it was fixed for that to be wrong, the last time my car was there for 6 months after that. At this point I need a loaner to return my car and have it be fixed properly but I have yet to hear back. So I will probably have to call but my attempts to get someone to answer phones in service have gone very poorly so far this whole time.

I usually have great experience at Hyundai Stamford but

I usually have great experience at Hyundai Stamford but this last time was very poor. I had a water sensor engine light come on and took my car in, the part covered under warranty because my car is under 30k and covered had to be ordered. I left my car for 5 days waiting for part without being present a loaner option. Fine, my mom was out of town so I used her car. However I eventually needed it back and was contacted that the part is now looking backordered. So I grabbed my car after 5 days. The next day I received a call from parts that my part came in and I could pick it up which wasn’t what I was doing because I needed service. So I contacted Luis and got an appointment for 9 am the next day. That appointment took 7 hours which I was only told it would be a couple so I waited as I don’t live near the dealership at all. I finally got my car back and second time driving it the light returned. This is the second time I have taken my car in to the dealership between Stamford/danbury and been told it was fixed for that to be wrong, the last time my car was there for 6 months after that. At this point I need a loaner to return my car and have it be fixed properly but I have yet to hear back. So I will probably have to call but my attempts to get someone to answer phones in service have gone very poorly so far this whole time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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