Reviews

Average Ratings

4.7
171 lifetime reviews. Includes reviews of Crest Ford from DealerRater.com
  • Excellent customer service

    My husband and I went to Crest Ford to look at a vehicle. When we first drove in the lot, I expected to bombarded by a sales person before we got ...

    Dealer Response

    Dorothy, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so...


    Show Full Review

    My husband and I went to Crest Ford to look at a vehicle. When we first drove in the lot, I expected to bombarded by a sales person before we got out of the vehicle, but that was not the case. We walked in the door and we were greeted by Terry. We told him what we were interested in, he gave us the keys, and let us go for a test drive. He told us to let him know when we got back, if we had any questions, or if we liked the vehicle and was interested in talking about it. We sat down with Terry and told him we were very interested. He talked to us like actual people and was very polite. He did not try to talk us into or out of anything. We had to leave and come back, with our trade in. When we came back, Terry was on his lunch,and we said we could wait, but he put everything away and said not to worry about it, and continued to help us. Also the finance person, Brandon was great too. From the time we walked in the door, until the time we left, we were treated with kindness, courtesy, and respect. Thank you so much!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dorothy, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


    Hide Full Review
  • Worth the 50 Minute Drive From Hartford

    Contacted Crest Ford after spotting a desired vehicle on cars.com. Spoke with Terry via telephone and he confirmed the vehicle was available. Afte...

    Dealer Response

    It is great to hear that Terry took such good care of you, Glenn. Congratulations on your new vehicle, and please don't hesitate to call or stop b...


    Show Full Review

    Contacted Crest Ford after spotting a desired vehicle on cars.com. Spoke with Terry via telephone and he confirmed the vehicle was available. After test driving two vehicles, my wife and I mutually agreed on one specific vehicle. Although the finance manager was vacationing, Terry did a fine job handling the deal. It was a no sweat, no hassle, no pressure, relaxing ordeal. There was no full court press placed on us by the dealership to buy the car. Would recommend Crest Ford of Niantic without reservation.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to hear that Terry took such good care of you, Glenn. Congratulations on your new vehicle, and please don't hesitate to call or stop by if there is ever anything that we can do for you. Thanks!


    Hide Full Review
  • Vehicle service

    The service was great and the staff excellent, especially David Lungarini who arranged the service for me.


    Show Full Review

    The service was great and the staff excellent, especially David Lungarini who arranged the service for me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Needed a car stat

    Had the pleasure of working with Pasha. He was very personable and professional, down to earth, straight forward, no games. The process was easy a...


    Show Full Review

    Had the pleasure of working with Pasha. He was very personable and professional, down to earth, straight forward, no games. The process was easy and was wrapped up in two days. This place has a family like atmosphere. I felt like they put my interests first. I'm happy with my purchase and feel confident that if I need anything going forward, they will be there to assist me in anyway needed. Very unique car buying experience- highly recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Never fixes the car right the first time.

    Was told 6 months ago I needed new tires on my Ford asap , went to Town Fair Tire yesterday and was told rear tires were at 80% remaining and fron...

    Dealer Response

    Bob, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed ...


    Show Full Review

    Was told 6 months ago I needed new tires on my Ford asap , went to Town Fair Tire yesterday and was told rear tires were at 80% remaining and front tire were over 50% remaining, Nice.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bob, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (860) 739-5403 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.


    Hide Full Review
  • Crest ford was outstanding!

    I purchased a 2017 Ford Escape the other day. My salesman was Pasha Iqbal. I can't say enough about him. From his approach when I first went into...

    Dealer Response

    Sandy, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you a...


    Show Full Review

    I purchased a 2017 Ford Escape the other day. My salesman was Pasha Iqbal. I can't say enough about him. From his approach when I first went into the showroom to how he gave me the bottom line price right from the start. I know Pasha was looking out for my best interest. I would recommend Crest ford to anyone looking for a vehicle. Pasha you are terrific!! Thank you again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sandy, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!


    Hide Full Review
  • Good Service Experience!

    Mike their Service Writer got me in for an oil/filter change on a Saterday. Always a good service experience at Crest Ford.


    Show Full Review

    Mike their Service Writer got me in for an oil/filter change on a Saterday. Always a good service experience at Crest Ford.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Worst experiance
    April 4, 2017

    Worst experiance I've ever had with a dealer in 20 years very unhappy. With sales and service and getting things done. Keys lost !!!!! Pathetic &#...


    Show Full Review

    Worst experiance I've ever had with a dealer in 20 years very unhappy. With sales and service and getting things done. Keys lost !!!!! Pathetic 😡

    Does not recommend this dealer

    Hide Full Review
  • Supervisor

    I purchase my 2009 Ford F-250 diesel King Ranch from Crest Ford (Plaza Ford) and I was very happy with the sales department and sales person. Bill...


    Show Full Review

    I purchase my 2009 Ford F-250 diesel King Ranch from Crest Ford (Plaza Ford) and I was very happy with the sales department and sales person. Bill in the service department has been a pleasure to deal with thoughout the years. I would recommend anyone to the sales and service department.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Service very nice

    Always polite. Very nice to deal with. It was easy to make the service appointment.


    Show Full Review

    Always polite. Very nice to deal with. It was easy to make the service appointment.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review