Van Nuys Chrysler Dodge Jeep Ram

Overall, my experience was good during my purchase. My sales guy, Michael, was great; no complaints against him. What I am not happy with is that the vehicle I bought was very dirty, had a lot of pet hair inside, and smelled like cigars. I was promised a full detail, but I had to return. I live 3 hrs away, and I did, but when I returned to get my detail, I was promised the car was washed like if a 5-year-old washed it; it was only wiped down and Armor All on the tires. This made me lose a whole day; if I had known, I would not have returned. I guess they promise anything to sell. But besides that, car buying is easy with them.

The process was fast, staff is friendly for the most part. I might go back for my next car.

Excellent! Thank you. Vahe had been very accommodating, answering my questions well, helping with replacing my other key fob, looked at the scratches I sustained and honestly telling me what to do. You need service people like him in your dealership. I'm sure they will also be very happy.

If you buy a car here, check every single number on their worksheets before you sign. When I was negotiating the deal for my Jeep on May 21st, 2026, the initial offers and interest rates they presented me were flat-out mathematically incorrect. Several times. They tried to use inflated numbers and an incorrect interest rate on the pencil sheets to trick me into a higher payment. On top of the wrong interest rate, they tried to push a "deal" where my payments would be delayed for 3 months. They pitched it as a benefit, but the math showed it was a trap designed to let simple interest rack up on the principal from day one, which would have cost me thousands of dollars extra in the long run. I had to catch these math errors and deceptive tactics myself before forcing them to print the correct numbers on the final contract. As part of the deal, I traded in my 2016 Ram 1500. Per our signed contract, Van Nuys CDJR contractually agreed to pay off the remaining $936.00 balance to my lienholder, PenFed. It has been nearly two weeks, and they have completely failed to send the check. Because of their severe administrative delay, PenFed's collections department is now actively calling me, threatening a major hit to my credit score. The transaction has already been fully funded and assigned to Capital One on the backend, meaning Van Nuys CDJR happily pocketed my trade-in and got their money from the new loan, but they are ghosting their legal obligation to clear my old title. Between trying to slide thousands in hidden interest past me at the desk to failing to pay off a simple $936 loan, this place operates with zero integrity. I called the dealership and the person in finance told me to just pay it off and the bank would pay me back. I told them it's their responsibility and the guy said this is what people usually do when this happens. This is insane. I am currently filing a formal complaint with the California DMV Investigations Division.

provided best possible service Made sure all warranties were honored and make sure I was satisfied with the work

Easy negotiations to the price i wanted. And the free delivery i received was exceptional even past closing hours!

Aren’t clear on information and constantly contradictory while being unprofessional during the whole process. Would not recommend.

I continue to have an excellent experience with this dealership’s service department. Most recently, they completed a synthetic oil change, tire rotation, and five-point inspection, and the service was professional, efficient, and thorough from start to finish. In the past, they also replaced my brakes and rotors, and the quality of the work has always been outstanding. The staff takes the time to explain any recommendations, keeps me informed throughout the process, and treats my vehicle with care. It’s reassuring to have a service team I can trust for both routine maintenance and larger repairs. Their attention to detail, honesty, and commitment to customer satisfaction keep me coming back. Highly recommended to anyone looking for dependable vehicle service. ⭐⭐⭐⭐⭐ Thank you for consistently providing top-notch service! 🚗💨

My service adviser Payman was great. With all the technical team they were able to figure out and program my key. Less key that came with the car.

Service here is always great. They’re transparent about pricing, their customer service friendly and I appreciate that they offer uber services to take you home and bring you back to get your car when it’s ready.