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Lexus of New Orleans

(1,025 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 state dealer award
View 13 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,025 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of New Orleans from DealerRater.

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Very Professional and FAIR

SALES EXPERIENCE WAS HONEST AND EASY TO MAKE A DEAL THAT WORK FOR EVERYONE., THE STAFF WAS VERY STRAIGHT FORWARD AND NO PRESSURE SALE PROCESS THROUGH OUT THE PURCHASING OF THE VEHICLE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that our staff provided you with great customer service during your purchase with us. We will be sure to share your kind words with the entire team. Enjoy the ride!

Cynthia from Jackson, LA

Shelli Ali was our Sales Associate. She made our buying experience on a certified pre-owned Lexus RX 350 an enjoyable experience. I would highly recommend her and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your feedback, Cynthia. It is great to hear that Shelli provided you with 5 star customer service during your purchase. We will be sure to pass along your compliments to her and the rest of the team. Enjoy your RX 350!

My new car

I must say I was very pleased with my salesman Josh. He was very helpful and made the experience a good one.. I love my new purchase .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your feedback. It is great to hear that Josh provided you with 5 star customer service during your purchase and we will be sure to share your compliments with him and the rest of the team. Enjoy the ride!

Happy Customer

I called inquiring about a car on a whim. When i called I spoke to Jonatan. He answered all my questions and sent me an application via email..He stayed in contact with me every step of the way. I am glad I made the purchase. I love the car and my experience was a very good one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Jonatan provided you with great customer service during your shopping experience. We will be sure to pass along your high praise to him and the rest of the team. Enjoy the ride!

Great service

I found a vehicle online and inquired about it. I immediately got a response from salesman Jonatan Rodriguez. He set up an appointment time for that afternoon and when i arrived he already had the vehicle pulled to the front and ready for a test drive. The sale was done about an hour later with great price and efficiency. He was a pleasure to deal with and I will refer friends and family to him. My family was also treated well as he offered my daughter a snack and a juice while waiting. A+ service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your feedback, Ian. It is great to hear that Jonatan provided you with 5 star customer service during your visit and we will be sure to let him know that his assistance was appreciated. Enjoy your new ride!

Juliet Shelli Ali from Lexus of New Orleans

The Salesperson Juliet Shelli Ali listened to what I wanted and my budget. She was able to advocate on my behalf to the Managers what was needed to make the car buying process go through smoothly from beginning to the end of the transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad to hear that Juliet was able to help you find the vehicle that was the right fit for you. We will be sure to pass along your compliments and let her know that her assistance is appreciated. Enjoy the ride!

Great

Brandi Authement Your review will be posted publicly on the web. Learn more While my car was being serviced, I decided to kill time by looking at new cars. I had no intention of purchasing one. Jonatan had sold me my first Lexus about three years ago. As I was looking at the new cars in the showroom, he came to assist me. Even though Jonatan knew I was just "killing time", he spent time with my husband and myself test driving new cars. It turned out that we bought? a new car that day. I was very impressed with Jonatan. He is very kind and not pushy. He spent the day with us even though he thought we were not going to buy a new vehicle. He is an amazing salesperson. Jonatan even sent me a text message on my birthday for the past three years. How sweet and thoughtful is that?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Brandi, we are glad to hear that Jonatan provided you with excellent customer service during your visits with us. We will be sure to pass along your high praise to him and the rest of the team. Enjoy your new vehicle!

Jonatan

Brandi Authement Your review will be posted publicly on the web. Learn more While my car was being serviced, I decided to kill time by looking at new cars. I had no intention of purchasing one. Jonatan had sold me my first Lexus about three years ago. As I was looking at the new cars in the showroom, he came to assist me. Even though Jonatan knew I was just "killing time", he spent time with my husband and myself test driving new cars. It turned out that we bought a new car that day. I was very impressed with Jonatan. He is very kind and not pushy. He spent the day with us even though he thought we were not going to buy a new vehicle. He is an amazing salesperson. Jonatan even sent me a text message on my birthday for the past three years. How sweet and thoughtful is that?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Brandi, we are glad to hear that Jonatan provided you with excellent customer service during your visits with us. We will be sure to pass along your high praise to him and the rest of the team. Enjoy your new vehicle!

New car!

Jonatan was great and patient while helping me find the right car. Everyone at the dealership was courteous and Jonatan made the entire car buying process easy and painless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy to hear that Jonatan and the team provided you with 5 star customer service during your purchase. We will be sure to let them know that their assistance is appreciated. Enjoy the ride!

Great experience

We were interested in a certified used car from Lexus. We love the certified used program with our last car and wanted to do it again. Shelli was prompt in replying to my inquiry. She showed me exactly the cars we asked about, and didn?t pressure us. Great experience. Would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad to hear that Shelli provided you with 5 star customer service during your shopping experience with us. We will be sure to pass along your kind words to the whole team. Enjoy your new ride!