Reviews
Satisfied New Car Owner
Completely satisfied with the new car buying experience. Received prompt professional assistance in making an excellent selection. Superior service received from the time entered the shop to assisting on my way by explaining all the cars features. Will most defiantly recommend salesperson Patrick to everyone I? know. He knows his stuff!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to know that our service is still one a kinda and that we were able to help you find the right vehicle!
Great quick services
Salesman was great to work with friendly and personable. Got me a good deal on a great car. Would definitely buy from again. Recommend coming to JT's and asking for Jacobe Jones.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear and receive this incredible review. Thank you for your kind thoughts!
Love my KIA
I have had my Kia for two years,I had a few recalls but I got them fixed without a problem. Theservice was great and the waiting area was clean and had lots of snacks and WI-FI
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind thoughts and this awesome review!
Engine Replaced
My engine went out and the first month was aggravating but the salesman Jason Brown and The service department Manager took good care of me after that 1st month.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 star review!! We are extremely happy that we could help.
It was a great experience because I got the auto I wanted.
I gave the rating that I gave because I had an excellent salesman ,Mr. Jose and I am very pleased with the car and payments.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your complete honesty. We are proud of our salesman Jose.
Service Department
When I purchased my car, the salesman was proud of the 100,000 mile/10 year warranty. He failed to mention that if you actual need the warranty it takes over a month to have your car serviced. I scheduled an appointment for an oil change and tire rotation. I asked if they could look at my transmission as well because it was slipping. I was told they did not have time to look at my transmission and the soonest they could look at it was a month out. I thought this was absolutely ridiculous, not to mention it is a 2016 with 20,000 miles, I should not be having transmission issues. When the tires were rotated they left one of my KIA emblems off of my tire. I have called the dealership and corporate office to have it replaced. I have yet to have anyone to follow up with me.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Unhappy Kia Customer, Thank you for bringing this situation to our attention and taking the time to write this review. We appreciate your feedback and we are discouraged to hear about your experience with us. With the information you have provided us, we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. We wish you safe travels and a wonderful day.
Very pleased
Great buying experience! Valerie was a pleasure to work with. Will definitely recommend her!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Come Again
I am really comfortable while waiting on my car.I think it’s necessary for a microwave in the waiting area. Determine on my wait time, I bring food that sometimes need to be warm. Overall customer service is Triple A.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad we could be of service. We are thankful for the 5 star review!
Poor Service!!!!
After hearing a radio advertisement, went directly to the dealership and they acted like they had no knowledge of the rebate and trade in advertisement. Tried to sell me everything I didn’t want and showed no concern for my interest. Called the dealership a couple days later to inquire about a vehicle I saw on the showroom floor and was told they had no knowledge of its features. Additional personnel was not available. I told them to lose my number. Do not contact me going forward. UNBELIEVABLE!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Miracle, Thank you for bringing this situation to our attention. Customer satisfaction is always our top priority and not being able to accomplish that here is horrible. Normally we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. We will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business, and we hope you have a wonderful day.
Bumper to Bumper coverage
Good evening, my name is Charles Boone and I bought a service plan and it is called bumper to bumper, but really it is just a hoax.I am not happy with it,but I'm happy with my purchase of my car. It's really a great vehicle. This I will say I will never buy another service plan from anyone. It is a fake service plan. I love your service personnel and staff. Thanks Charles k Boone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car