Ray Brandt Chrysler Dodge Jeep RAM Fiat

4.4
(2,175 reviews)
Visit Ray Brandt Chrysler Dodge Jeep RAM Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (504) 273-7626 (504) 273-7626
Used (504) 273-7121 (504) 273-7121
Service (504) 273-7078 (504) 273-7078

Inventory

See all 171 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2017.
At Ray Brandt Dodge we make it easy we make it fun! We're the dealership you're going to love! We've got a staff that will do it right we know what's important it's your time what a sight! If you're thinking about cars boy you've picked the right place the Ray Brandt Dodge staff has so much fun in this place! We know budgets are important because we've got them too so we'll work as hard as we can to make sure it's right for you. We know you've got choices so we'll elevate our game with your satisfaction our #1 aim. We make it easy not just words that we say they're the culture we live by every single day!
We make it easy!

Service center

Phone number (504) 273-7078

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

View all 16 employees View less employees

Reviews

4.4
(2,175 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Brandt Chrysler Dodge Jeep RAM Fiat from DealerRater.

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2.0

I was not satisfied with the level of customer service

I was not satisfied with the level of customer service given by the service manager.

2.0

I was not satisfied with the level of customer service

I was not satisfied with the level of customer service given by the service manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

My experience was great !

My experience was great ! No My experience was great ! Moe was great ! He explained things & my vehicle was ready in a timely manner.

5.0

My experience was great !

My experience was great ! No My experience was great ! Moe was great ! He explained things & my vehicle was ready in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you've had an awesome experience with our service. A special thank you from Mo and the entire team. We strive to provide the best service possible, and we're delighted to know we've been able to meet your expectations over the years. We look forward to continuing to serve you in the future. Thank you again for your kind words and your continued support!

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5.0

Accurate and pleasant to deal with as well as completely

Accurate and pleasant to deal with as well as completely helpful and patient with understanding

5.0

Accurate and pleasant to deal with as well as completely

Accurate and pleasant to deal with as well as completely helpful and patient with understanding

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're delighted to hear that you found our team to be accurate, pleasant, and completely helpful. We aim to provide patient and understanding service to all our customers. Your satisfaction is our top priority, and we're glad to know we've met that mark in your experience. We're here to assist you with any future needs. Thanks again for choosing us!

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3.0

Less than friendly greetings.

Less than friendly greetings. Seemed upset that I had issues I wanted looked at. Didn't do all of my requested services.

3.0

Less than friendly greetings.

Less than friendly greetings. Seemed upset that I had issues I wanted looked at. Didn't do all of my requested services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm truly sorry to hear about the negative experience you've had with our dealership. We aim to provide excellent customer service and it sounds like we fell short in your case. If you're comfortable doing so, could you please provide more details about what happened? Your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to make things right with you.

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1.0

bad work lack of professionalism bad work lack of

bad work lack of professionalism bad work lack of professionalism left parts uninstalled loose screws

1.0

bad work lack of professionalism bad work lack of

bad work lack of professionalism bad work lack of professionalism left parts uninstalled loose screws

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm truly sorry to hear about your disappointing experience with our service department. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience you faced. Your feedback is crucial for us to improve our service quality.

Consumer response

Ok thanks

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1.0

The absolute worst experience with a dealership and

The absolute worst experience with a dealership and advisor Mo. I wouldn’t recommend ever.

1.0

The absolute worst experience with a dealership and

The absolute worst experience with a dealership and advisor Mo. I wouldn’t recommend ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm truly sorry to hear about the negative experience you've had with our dealership and with our advisor, Mo. We aim to provide excellent customer service and it sounds like we fell short in your case. If you're comfortable doing so, could you please provide more details about what happened? Your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to make things right with you.

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5.0

Very good love them I Best prople I met they were very

Very good love them I Best prople I met they were very professional The top I ever met

5.0

Very good love them I Best prople I met they were very

Very good love them I Best prople I met they were very professional The top I ever met

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive feedback! We're delighted to hear that you had a top tier and professional experience with us. Our team is dedicated to providing excellent service and keeping our customers informed about any potential issues with their vehicles. Your satisfaction is our top priority, and we're glad to hear we hit the mark for you. We look forward to serving you again in the future!

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4.0

I did not have a lug key and service staff were initially

I did not have a lug key and service staff were initially not very helpful but after I ordered and brought in a lug key that I new would work, the tire was changes in a reasonable time at a reasonable price.

4.0

I did not have a lug key and service staff were initially

I did not have a lug key and service staff were initially not very helpful but after I ordered and brought in a lug key that I new would work, the tire was changes in a reasonable time at a reasonable price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We apologize for any initial inconvenience you faced regarding the lug key. We're glad to hear that once the key was provided, our service staff was able to change your tire in a reasonable time and at a reasonable price. Your feedback is important to us, and we will use it to improve our service. We appreciate your patience and understanding, and we look forward to serving you better in the future.

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1.0

dropped off my car with no estimated time for future pick

dropped off my car with no estimated time for future pick up. Got a call a day later to come in to talk about my car. Came in and everyone in service called me a liar. Talked to a manager and showed him my call records for them to believe me. Came back to pick up my fixed car and the second I turned it on the check engine and electronic throttle control lights were on. Walked back in to tell the service department and was greeted with an attitude about the car still having an issue (I have already paid at this point). They went in and turned all the warning lights off. Paid another car spot to check if the car was actually fixed. Extremely rude and untrustworthy staff.

1.0

dropped off my car with no estimated time for future pick

dropped off my car with no estimated time for future pick up. Got a call a day later to come in to talk about my car. Came in and everyone in service called me a liar. Talked to a manager and showed him my call records for them to believe me. Came back to pick up my fixed car and the second I turned it on the check engine and electronic throttle control lights were on. Walked back in to tell the service department and was greeted with an attitude about the car still having an issue (I have already paid at this point). They went in and turned all the warning lights off. Paid another car spot to check if the car was actually fixed. Extremely rude and untrustworthy staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm truly sorry to hear about your disappointing experience with our service department. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience you faced. Your feedback is crucial for us to improve our service quality. We assure you that all customer concerns are taken seriously. The issues you've described, from communication problems to the handling of your car's repairs, are unacceptable. We will address this with the service department to prevent such incidents in the future. In the meantime, we will notify our Customer Service manager and General Manager of your experience. Your satisfaction is important to us, and we would like to do what we can to rectify the situation. Again, we apologize for your negative experience and thank you for bringing this matter to our attention.

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1.0

Bought my car to Ray Brandt Dodge and Jeep on the

Bought my car to Ray Brandt Dodge and Jeep on the Westbank June 7 just for a routine road service trip. They told me I needed a swaybar and strut for the passenger side. I got that had a trip scheduled to go out of town on the 23rd.June got my car back on the 22 the drive was so frightening I called the dealership back to let Royal know that something was wrong with the front passenger strut. He told me he was sorry that they should have changed both struts and sway bars at the same time on the way back I scheduled an appointment with him. He made appointment for the second truck for the driver side I’ve been back there so many times from June 1 till November 2 or the third of 2023. I bought my car back there. They said that they tightened up everything I bought it to Meinicke they put it on the rack when he put it on the Rat, the front driver side fell down off the car. I had to pay for a retainer. The retainer was broke on there. I called Brian back. They told me to bring the car back that I did. They kept the car for another month have been giving me problems. I talk to Jonathan on 3 January after 3 January I think was like the fifth after everybody came back on vacation I went for him to drive the car but we drove the car and all noise that was coming from under the bottom of the car all is knocking and banging going on with my car since I bought it there. All I want is my car to be like I bought it there. I did not have any problems with any noise in my car. All I wanted was them to check for the road trip wish that I had bald head tires on the car. They never told me that I had bad tires on the car when I came back the car had baldhead ties and I had to buy a set of tires. They told me that they was going to Put more springs on the car The springs are making noise something is still loose on the car, making all kind of noise and I’ve been waiting over a month along with for the general manager to get back in touch with me about a strut that they supposed to put on the passenger side of the car The car drives so bad I am scared to drive this car, fearing for my life because when the front strut on the driver side fell off the car when they put it on the rack, they cannot tell me anything about my car. The struts that was put on my car. They told me that they had to change all my struts on the car because the struts was not no good that I got from rebrand. All I want is my car to be like I bought it there with no problems now I have so many problems with this car making noise since I bought it there and I need something to be done immediately I am so stressed out because the fact that I don’t know what may happen to me in this car so please help

1.0

Bought my car to Ray Brandt Dodge and Jeep on the

Bought my car to Ray Brandt Dodge and Jeep on the Westbank June 7 just for a routine road service trip. They told me I needed a swaybar and strut for the passenger side. I got that had a trip scheduled to go out of town on the 23rd.June got my car back on the 22 the drive was so frightening I called the dealership back to let Royal know that something was wrong with the front passenger strut. He told me he was sorry that they should have changed both struts and sway bars at the same time on the way back I scheduled an appointment with him. He made appointment for the second truck for the driver side I’ve been back there so many times from June 1 till November 2 or the third of 2023. I bought my car back there. They said that they tightened up everything I bought it to Meinicke they put it on the rack when he put it on the Rat, the front driver side fell down off the car. I had to pay for a retainer. The retainer was broke on there. I called Brian back. They told me to bring the car back that I did. They kept the car for another month have been giving me problems. I talk to Jonathan on 3 January after 3 January I think was like the fifth after everybody came back on vacation I went for him to drive the car but we drove the car and all noise that was coming from under the bottom of the car all is knocking and banging going on with my car since I bought it there. All I want is my car to be like I bought it there. I did not have any problems with any noise in my car. All I wanted was them to check for the road trip wish that I had bald head tires on the car. They never told me that I had bad tires on the car when I came back the car had baldhead ties and I had to buy a set of tires. They told me that they was going to Put more springs on the car The springs are making noise something is still loose on the car, making all kind of noise and I’ve been waiting over a month along with for the general manager to get back in touch with me about a strut that they supposed to put on the passenger side of the car The car drives so bad I am scared to drive this car, fearing for my life because when the front strut on the driver side fell off the car when they put it on the rack, they cannot tell me anything about my car. The struts that was put on my car. They told me that they had to change all my struts on the car because the struts was not no good that I got from rebrand. All I want is my car to be like I bought it there with no problems now I have so many problems with this car making noise since I bought it there and I need something to be done immediately I am so stressed out because the fact that I don’t know what may happen to me in this car so please help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We definitely want to make sure you feel safe and comfortable in your vehicle. I'm really sorry to hear about the stress, problems you're experiencing with your car and the delay in getting a response. We certainly understand how frustrating this must be for you. Here's what I recommend: If you haven't already, contact our service department directly to schedule an appointment for your vehicle to be inspected. Make sure to mention the specific issues you're experiencing. If you're not getting a response from the general manager, I would suggest escalating the issue. Ask to speak with the dealership owner or the customer service manager. Document all your interactions and issues. This can be helpful if you need to provide evidence of the problems and your attempts to get them resolved. Remember, your safety is our top priority. Please don't drive the car if you feel it's not safe. We'll do our best to get this resolved for you as quickly as possible.

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