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Reviews

Average Ratings

4.9
84 lifetime reviews.
  • Very pleasant car-buying experience

    I just bought a new Mini Cooper from Mini of Montgomery County, with the help of Juan Torreblanca, a representative whose good humor seems endless...


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    I just bought a new Mini Cooper from Mini of Montgomery County, with the help of Juan Torreblanca, a representative whose good humor seems endless. I ended up special ordering a car because I wanted an unusual combination of options (manual shift and no sunroof), and Juan patiently answered every question I had along the way and kept me up to date on the status of the car and likely date of delivery. When it arrived, I was out of town so couldn't pick it up for a couple of weeks, and they kept in on the lot and made sure it was sparkling clean and ready for me the day I'd arranged to pick it up. The process was friendly and helpful throughout. It's also not difficult to get to the dealership from the District without a car, as it's a ten-minute taxi ride from the Shady Grove metro station. (Turn left out at the top of the escalators to find the taxis.)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Made my visit and experience worthwhile

    I recently purchased a used Mini Cooper and I am happy to state that my overall experience was a very pleasant one. Two weeks prior I had visited ...


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    I recently purchased a used Mini Cooper and I am happy to state that my overall experience was a very pleasant one. Two weeks prior I had visited one of the Mini dealerships in VA, but walked away empty handed. I was searching for a very particular Mini vehicle and price point that I was even willing to wait until the right one and the right deal came along. I reached out to the Mini of Montgomery inquiring about one of their vehicles in inventory and that's when I first encountered one of their motor advisors Errol D’Souza. We mostly interacted via email and phone at first and eventually I decided to drive from VA to MD in order to test drive one of their vehicles that I had seen online. Before I scheduled my visit, I even did some research on the dealership and on the salesmen as most people often do these days. I was glad to see a majority of encouraging reviews; however, being a skeptic myself I would have to experience this for myself. To my surprise, this dealership seemed very different than the one I had visited in VA. I found the staff to be very personable and even left having learned a little more about each person that I encountered. Thankfully, I can say that the car buying process for me was so positive I am even willing to write a review, which normally I do not take the time to do. None of this however would have happened or even started if it wasn't for one person in particular. For that I would like to give a huge thanks to Errol D’Souza for providing quality service and exceeding my expectations. Errol was very patient with me and never pushy even when I was a bit indecisive. I truly appreciated his genuine approach and sincerity. Being that many car salesmen still have a negative connotation for being aggressive and deceptive, Errol helped change that perception for once. In this day and age of declining customer service, I honestly hope other dealerships had more exemplary employees like him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • A Very Satisfied Customer

    I was not in the market to buy a car, but while my friend was there for service on his Mini Cooper, I strolled through the showroom and fell in lo...


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    I was not in the market to buy a car, but while my friend was there for service on his Mini Cooper, I strolled through the showroom and fell in love with the 2017 Mini Clubman. Jaffar spotted my interest and took us out on a test drive with two versions of the Clubman. His low key sales style suited me and over the course of the next week, he diligently worked to find me just the right car. Jaffar kept in touch by phone, text, and email to let me know my new car was on the way. I couldn't be happier with the salesman that I met just by chance. Now I have a great car, thanks to Jaffar!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Edio was fantastico!

    I found several cars I was interested in--great selection of used cars--and Edio worked flawlessly with me both over the Internet and in-person. ...


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    I found several cars I was interested in--great selection of used cars--and Edio worked flawlessly with me both over the Internet and in-person. Very friendly and personable but not a hard, typical car salesman. We did a test drive, worked out a deal, and closed in under 3 hours. Best car buying experience I've had. Thank you Edio and MINI of Montgomery County!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Buyer

    These people have been excellent as far as service and professional, friendly customer care. I enjoy going to the dealer for my free service and c...


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    These people have been excellent as far as service and professional, friendly customer care. I enjoy going to the dealer for my free service and car washes. Everyone is definitely intent on making sure I am happy, comfortable and satisfied. Keep up the good work!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Professional yet laid-back

    The staff are incredibly nice and professional. I purchased a subaru impreza (it was a trade-in) My sales rep, Steve Brooks, is very down to earth...


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    The staff are incredibly nice and professional. I purchased a subaru impreza (it was a trade-in) My sales rep, Steve Brooks, is very down to earth and very knowledgeable and understanding gentleman. Any questions I had were answered truthfully, directly and immediately. There was never a point where I felt pressured for my purchase. Any issues that I noticed was handled and replaced immediately, without question. I was even given (temporarily) a brand new mini Cooper s to drive, until my vehicle was ready for pick up. I 100% recommend this dealership. Whether for a MINI or for a trade-in vehicle, you will receive the same 5 star service and respect. (P.S. : The new MINIs are surprisingly roomy and sporty, and also decked out with high-end features)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professional yet laid-back

    The staff are incredibly nice and professional. I purchased a subaru impreza (it was a trade-in) My sales rep, Steve Brooks, is very down to earth...


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    The staff are incredibly nice and professional. I purchased a subaru impreza (it was a trade-in) My sales rep, Steve Brooks, is very down to earth and very knowledgeable and understanding gentleman. Any questions I had were answered truthfully, directly and immediately. There was never a point where I felt pressured for my purchase. Any issues that I noticed was handled and replaced immediately, without question. I was even given (temporarily) a brand new mini Cooper s to drive, until my vehicle was ready for pick up. I 100% recommend this dealership. Whether for a MINI or for a trade-in vehicle, you will receive the same 5 star service and respect. (P.S. : The new MINIs are surprisingly roomy and sporty, and also decked out with high-end features)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Chris was awesome!!!

    Buying a car can be challenging and pressured. But Chris made it fun and enjoyable. Even though we live in Virginia I'll likely be a repeat custom...


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    Buying a car can be challenging and pressured. But Chris made it fun and enjoyable. Even though we live in Virginia I'll likely be a repeat customer here. Thanks !!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mini Cooper of Montgomery County MD, Service

    Best customer service and car epair ever experienced. Always treated well.


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    Best customer service and car epair ever experienced. Always treated well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Always a satisfied customer

    Great service department , with excellent personnel !


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    Great service department , with excellent personnel !

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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