Manheim Car King of Harrisburg

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Reviews

4.9
Average based on 244 reviews.
  • Poor customer service, poor response time.

    I had been communicating with a sales person about a car that just arrived on their lot. The employee corresponded to me via text and when I respo...

    Dealer Response

    First and foremost let me give you apologies for the lack of response in your initial request. We were in the process of changing the structure w...


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    I had been communicating with a sales person about a car that just arrived on their lot. The employee corresponded to me via text and when I responded, I never heard back. I finally put in another request to be called. I then made arrangements to test drive the vehicle it was still sitting on the rack. During the test drive, they were to work up an estimate on my trade in, but after the test drive no estimate was provided. I had to wait another 15 minutes. Since I was on my lunch break, which they all new about, I had to leave.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    First and foremost let me give you apologies for the lack of response in your initial request. We were in the process of changing the structure with employees and you fell through the crack. Again I do apologies for this. As far as the time when you arrived unfortunately for all of us it does take more time then 15 minutes to gather numbers and buy a car. Which our manager did inform you. We do not rush are customers and will not do so. A car purchase is the second largest purchase you will make next to a house. We want are customers to know all the details and have every question the consumer has answered before taking delivering of a new car. I know some dealerships will do that but we will not participate in this. So again I'm sorry Manheim Car King would not sell you a car in 15 minutes. If you have any questions or would like to talk further please call me. Jeremy Crane General Manager (717) 431-6677


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  • Very knowledgeable staff

    I was looking to buy a used truck and met Joshua a sales person for Car Kings he talked about the stock they had. But was very concerned about my ...


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    I was looking to buy a used truck and met Joshua a sales person for Car Kings he talked about the stock they had. But was very concerned about my needs which I thought was very important. I plan on buying in the near future but will consult with Joshua first.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Car Buying Experience

    Sales process was painless and the negotiating process produced a fair deal for both parties . The salesman answered all questions and produced pr...


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    Sales process was painless and the negotiating process produced a fair deal for both parties . The salesman answered all questions and produced proof of the quality of the car which made it easier for me to complete my due diligence.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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