Reviews
Write a reviewTerrible service today
I would need negative stars to describe my experience today. This was the absolute worst. So far they are 2 hours late getting my car back to me and I’m still waiting for the shuttle. Unbelievable that they could be this backed up/tardy/short handed/ or whatever they are (employee function, I was told) that customers are disrespected this much. Why say you can do something when you can’t? No way to treat ANY customer, let alone one of 30 years.
Terrible service today
I would need negative stars to describe my experience today. This was the absolute worst. So far they are 2 hours late getting my car back to me and I’m still waiting for the shuttle. Unbelievable that they could be this backed up/tardy/short handed/ or whatever they are (employee function, I was told) that customers are disrespected this much. Why say you can do something when you can’t? No way to treat ANY customer, let alone one of 30 years.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Please know that here at Santa Cruz Subaru, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Aaron Mayfield, 831-420-1500 or aaronm@santacruzsubaru.com
information on phone to car map accessibility.
Matthew Smith worked with me and my sister with the phone to car map. He was extremely knowledgeable and patient. Also had a great sense of humor...make it easy and fun! He made sure we understood how to work this app and we left really knowing what to do with the map/car connections. Thank you, great service and definitely would recommend Matthew to others.
information on phone to car map accessibility.
Matthew Smith worked with me and my sister with the phone to car map. He was extremely knowledgeable and patient. Also had a great sense of humor...make it easy and fun! He made sure we understood how to work this app and we left really knowing what to do with the map/car connections. Thank you, great service and definitely would recommend Matthew to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the kind words and recommendation! Our team appreciates your business, and we hope to work with you again!
Prompt response to my call about the car.
Prompt response to my call about the car. Set up appointment to test drive and bought the car that day. Very helpful in the two subsequent visits the following day when I needed to learn about the technology. Altogether a pleasant way to obtain what is turning out to be a great car.
Prompt response to my call about the car.
Prompt response to my call about the car. Set up appointment to test drive and bought the car that day. Very helpful in the two subsequent visits the following day when I needed to learn about the technology. Altogether a pleasant way to obtain what is turning out to be a great car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share this, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Come back and see us!
Friendly Dealer
No hassle, easy to deal with and no added mark ups! They made the process Simple and fair. I would highly recommend starting your buying process here.
Friendly Dealer
No hassle, easy to deal with and no added mark ups! They made the process Simple and fair. I would highly recommend starting your buying process here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the great review and recommendation! It was such a pleasure working with you, and our team hopes to have the chance to see you again. Enjoy your vehicle!
Santa cruz subaru
Very friendly staff, knowledgeable, great selection of new and used cars. Will definitely service my car with santa cruz subaru. Thank you for amazing customer service.
Santa cruz subaru
Very friendly staff, knowledgeable, great selection of new and used cars. Will definitely service my car with santa cruz subaru. Thank you for amazing customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Santa Cruz Subaru! Our team wishes you all the best, and we hope to see you again soon!
Dishonest Sales Tactics
Trinity M at Santa Cruz/Capitola Subaru is completely untrustworthy and misleading in her dealings. I told her that we had an offer on an Impreza for MSRP at another dealer, but her dealership had the color that we preferred. I told her that unless she was negotiable on the price ($2500 over MSRP) that we would not be interested in purchasing the car from them since her dealership is 1.5hrs/each way from our home (3hr RT). Trinity told me that they would work with us on the price and that they had sold a car just yesterday at MSRP. Well, after driving to the dealership, she could only offer $200 off of the $2500 over MSRP and said that the other dealership was lying to us if they can sell a car at MSRP. Needless to say, this was a complete waste of our time. I called the Sales Manager and informed him of our disappointment at how Trinity misled us and he told us that if we had talked to him first, he would have told us not to drive down since they are not negotiable on the additional $$$ cost over MSRP due to low inventory!
Dishonest Sales Tactics
Trinity M at Santa Cruz/Capitola Subaru is completely untrustworthy and misleading in her dealings. I told her that we had an offer on an Impreza for MSRP at another dealer, but her dealership had the color that we preferred. I told her that unless she was negotiable on the price ($2500 over MSRP) that we would not be interested in purchasing the car from them since her dealership is 1.5hrs/each way from our home (3hr RT). Trinity told me that they would work with us on the price and that they had sold a car just yesterday at MSRP. Well, after driving to the dealership, she could only offer $200 off of the $2500 over MSRP and said that the other dealership was lying to us if they can sell a car at MSRP. Needless to say, this was a complete waste of our time. I called the Sales Manager and informed him of our disappointment at how Trinity misled us and he told us that if we had talked to him first, he would have told us not to drive down since they are not negotiable on the additional $$$ cost over MSRP due to low inventory!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great service at Santa Cruz Subaru!
If you go to the service department of Santa Cruz Subaru know that you are in good hands. Russ, the service writer was a great help. Not only did they service my Subaru, I mention to Russ that the road noise while driving, was louder than it use to be. After inspecting the car they found a bad wheel bearing. They replaced the wheel bearing and the noise is gone. I purched the car there and have always had it serviced there. They have always been fair and straight with me. you can go to them and they will meet your needs.
Great service at Santa Cruz Subaru!
If you go to the service department of Santa Cruz Subaru know that you are in good hands. Russ, the service writer was a great help. Not only did they service my Subaru, I mention to Russ that the road noise while driving, was louder than it use to be. After inspecting the car they found a bad wheel bearing. They replaced the wheel bearing and the noise is gone. I purched the car there and have always had it serviced there. They have always been fair and straight with me. you can go to them and they will meet your needs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great people
These people were way cool. Helped get me the car of my dreams. And it was super quick!!! Would always deal with them!! IT was easy and fun
Great people
These people were way cool. Helped get me the car of my dreams. And it was super quick!!! Would always deal with them!! IT was easy and fun
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Disappointed with the experience
shopping for a new car shouldn't be this much hassle. I contacted Santa Cruz Subaru's for specific color/package Outback. the internet manager sent me a quote, I liked the priced that was quoted. I went to sign the agreements and receive the car. When we were going through the car features, we found out the driver door panel and paint had a few scratches. Keep in mind this is supposed to be a brand new car. Anyway, we agreed to have them fix the paint scratches and have it delivered to us in a week. The car was scheduled to be readu and delivered to us on August 11th. but I did not hear anything from Santa Cruz Subaru so I decided to call and find out. when I called, I was told that they found some more scratches on the back of the car and they were not able to deliver it on that day. I was very unhappy with this whole thing, I told them that I did not buy a used car. I decided to have the contract cancelled. I was told that they will send me the down payment check by next day, but it has been over a week and still have not received my down payment back from Santa Cruz Subaru. I will never buy a car from this dealership.
Disappointed with the experience
shopping for a new car shouldn't be this much hassle. I contacted Santa Cruz Subaru's for specific color/package Outback. the internet manager sent me a quote, I liked the priced that was quoted. I went to sign the agreements and receive the car. When we were going through the car features, we found out the driver door panel and paint had a few scratches. Keep in mind this is supposed to be a brand new car. Anyway, we agreed to have them fix the paint scratches and have it delivered to us in a week. The car was scheduled to be readu and delivered to us on August 11th. but I did not hear anything from Santa Cruz Subaru so I decided to call and find out. when I called, I was told that they found some more scratches on the back of the car and they were not able to deliver it on that day. I was very unhappy with this whole thing, I told them that I did not buy a used car. I decided to have the contract cancelled. I was told that they will send me the down payment check by next day, but it has been over a week and still have not received my down payment back from Santa Cruz Subaru. I will never buy a car from this dealership.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Excellent Customer Service
Very professional and nice staff. I take my car -since I had it -to Santa Cruz Subaru dealer for regular maintenance and repair. I am always happy with their services.
Excellent Customer Service
Very professional and nice staff. I take my car -since I had it -to Santa Cruz Subaru dealer for regular maintenance and repair. I am always happy with their services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase