I worked with Jeff Filiault from Subaru of Santa Cruz to finance a used Crosstrek Hybrid, which is the first car I have ever owned. I had already done... my research, test driven the vehicle several times, and had two cars of the same model bought out from under me. So when I went to Jeff, he did not have to press hard to sell me. In fact, he never really pressed at all. The guy was outstanding! I was trying to juggle financing with a remote cosigner, as well as buying from a distant city and only being able to manage weekend visits. Jeff helped me every step of the way. He held the vehicle for a whole week after I gave a soft commitment, and facilitated sending the paperwork to my cosigner several states away overnight (and near the holidays). After the purchase was squared away, he even drove over 40 minutes to pick me up from where I live and bring me to the dealership, all after business hours. I really felt like Jeff and Subaru of Santa Cruz had my back throughout the whole process, and I would definitely buy from them again. Tip: Do not buy any extended warranty, especially when financing. I love this dealer, but this is where they make massive margins.
I brought my 2006 Baja in for the scheduled oil change and mentioned that a heat shield was vibrating and getting worse. Very annoying and from on lin...e comments it sounded like a problem that was difficult or expensive to fix. The service manager said they would look to see if it could be improved. When I got the car back the noise was gone completely and I was not charged for the work. Excellent job.
Probably drove salesman crazy, but it s my first car, other dealers wouldn't let me drive different cars, Greg at Santa Cruz Subaru took the time and ...let me chose the car I wanted not the car I didn't want but they wanted to sell me I bought an Outback, its the perfect fit...awd and cargo and power and great MPG !! Thank you Greg and Santa Cruz Subaru