Universal Auto Sales of Plant City

Reviews

2.1 out of 5 2.1
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 22, 2018

    PLEASE SHARE!!! DO NOT EVER BUY ANYTHING FROM HERE!!! My dad is 1 payment in and had to buy a NEW motor for his F250 diesel truck he bought from them!... Took it back in the 30 day warranty period for check engine light...put it in the pressure test and everything was good(according to Universal) ...1 week later(after warranty up) Check engine light comes back on. My dad had a diesel mechanic check it out...head gasket had been busted and leaked into the motor...14,000 for a new motor and UNIVERSAL told my dad THIS DEAL IS DONE!! The owner is a Crook and will sell you JUNK!!! WE just don't want anyone else to go through the same problems!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 21, 2018

    Bought a F250 Diesel and was driving driving down the road 3 months later and the truck just cuts off ... broken crank and a $15,000 repair. THREE MONTHS... AFTER PURCHASE! spoke with Harmon which was my sales guy and the best he can say is that his hands are tied. They are selling full blown crap and will not stand behind anything they sell!!!!! Buyers beware and make sure to follow through with thorough inspection prior to purchase. Would NEVER recommend this dealership to anyone. I will be writing the owners and also filing a complaint with the BBB.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • June 30, 2017

    I purchased an older Jeep from them a few years ago. The jeep was priced very reasonably and it has been a very reliable car. I worked with Tom, the... owner and he couldn't have been more helpful. I will definitely recommend Universal to friends and will be back when I need another vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    July 18, 2018

    I stopped by universal auto back in November of 17 and test drove two f-250 trucks. Twice I asked how much the trucks were and was told both times "they... are about the same price". I told them which one I liked better and before hearing the price, they had already contacted wells fargo with my credit app. so not wanting to keep running my credit I agreed to give them my 4000 dollars down and buy the truck. upon signing the papers I finally found out the price of the truck which wasn't horrible if the truck didn't need any work. within five miles of leaving the dealership the check engine light comes on. clearly they had cleared the codes. I noticed the fuel was almost empty so I stopped to get gas and it would not take any more fuel. the evap canister was blocked. I called the dealer and they told me that they put fuel in the truck and didn't notice anything. clearly this was a lie. I took it to a shop to get checked out. upon leaving the shop the timing belt came off and blew a hole through the valve cover. after having this truck for 7 months I have now spent over five thousand dollars in repairs and currently the truck is back at the dealership with yet another problem. I realize universal may not of know about all these problems but they clearly knew about some of them and cleared the codes off. I should of done a better job investigating the truck and asking more questions but I will not make that mistake again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    March 20, 2018

    Spent $30,000 on a used 2015 diesel truck with 85,000 miles. 300 miles in, had to replace rear end, then the turbo because coolant leaked into the motor.... EGR had to be replaced along with about another $4000 in repairs. The truck was a complete loss. Learned later that the truck also had mileage discrepancies on the Car Fax report. Would never ever recommend this place to anyone.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 20, 2017

    Had a great experience. I felt that Tony was very trustworthy which is hard to find in car sales.. love my car is very clean and runs really well. My daughter... will be looking for a car in the next couple of months and we will definitely go back to Universal Auto Sales.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Barbara, Thank you so much for the review enjoy that Cool Red Elantra ,It will be our honor to help you and yours with future purchases, Also we are ...striving to speed up our processes & update the offices

  • 1.0 out of 5
    December 12, 2016

    Contacted dealer through cars.com. Received an email from salesperson with 2 phone numbers one of which for weekends and after hours. Tried calling both... numbers for 4-5 days no one answer and recording lines were busy. Couldn't leave a message. Even emailed back with no reply.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks For the heads up we are sorry that we dropped the ball in regards to responding in a timely manor .Please feel Free to call 813-704-4854, 99% o...f the time someone if not me will pick up within 2 or 3 rings Once Again we can't thank you enough for bringing this to our attention Tony Universal Auto Sales

  • 5.0 out of 5
    September 5, 2016

    Bought a truck from universal after looking around for a month and lots of driving. Was very pleased with sales and process. Pleasure sitting with and... talking with during buying no pressure and worked with price. Would definitely recommend this place for a purchace to anyone looking.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review and it was a pleasure helping you with your purchase

  • 5.0 out of 5
    August 31, 2016

    These guys go above and beyond with their customer service skills. They are knowledgeable, polite and friendly. I will recommend them to anyone buying... a car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Steve Thanks DARYA

  • 5.0 out of 5
    December 17, 2015

    Tony and Harmon are very friendly and easy to work with. The overall process of purchasing my new car was quick and stress free. They were very fair and... concerned about getting me into the car I wanted at a good price. If you are in driving distance of Plant City and they have a vehicle you're interested in I would start my search here. Thanks again for a great buying experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    THANKS JEFF , WE HAD FUN HELPING YOU WITH YOUR PURCHASE . AS WE LOOK FORWARD TO HELPING YOU AND YOURS IN THE FUTURE . TONY AND HARMON ... UNIVERSAL AUTO SALES ON BAKER ST

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