San Francisco Audi Mazda Volkswagen Volvo Cars

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Reviews

Average Ratings

4.8
46 lifetime reviews.
  • My first great experience of car buying

    Very smooth transaction, Eddie and Peter are all very nice and patient through out the process, I got a good price offering, and the new s60 Insc...


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    Very smooth transaction, Eddie and Peter are all very nice and patient through out the process, I got a good price offering, and the new s60 Inscription I bought is a very solid car. At the end, my car is detailed beautifully and I was offered a full tank of gas. Email communications are quite responsive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • James Jamous Highly Recommended Sales Manager

    James Jamous' professionalism, excellent customer service, courtesy, personable attitude, deep experience, and knowledge of his work greatly assi...


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    James Jamous' professionalism, excellent customer service, courtesy, personable attitude, deep experience, and knowledge of his work greatly assisted me in leasing my new car at Royal Auto Group. James was able to understand exactly my needs and quite well defined leasing requirements and objectives right away and found the perfect solution and car for me quickly through a very pleasant selection process and smooth leasing contract procedure. I also enjoyed James' remarkable sense of humor during the entire time in this sale transaction. I certainly recommend James to anyone shopping for an automobile at Royal Auto Group in San Francisco and looking for a great buying experience to refer also to family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • James Jamous was great!

    We had a great experience buying a new car here. James Jamous was nice, respectful, and very helpful in the process. Would highly recommend coming...


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    We had a great experience buying a new car here. James Jamous was nice, respectful, and very helpful in the process. Would highly recommend coming here and working with him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great service and selection

    We got great service from James Jamous who showed us everything we needed to know about getting a new car.


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    We got great service from James Jamous who showed us everything we needed to know about getting a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Dealership!

    Overall extremely pleasant experience! Larry is no hassle no pressure salesperson. The whole process went fairly smooth. I would recommend highl...


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    Overall extremely pleasant experience! Larry is no hassle no pressure salesperson. The whole process went fairly smooth. I would recommend highly to anyone wanting to get a new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • False advertising

    I called about a 2015 Audi S4 that was listed with 151miles. After I spoke with a salesman he told me after a lot of discussion that the car had 2...

    Dealer Response

    Hi Chris, I am very sorry for the confusion on this car. The car does have 151 miles on it. I am happy to get you more information on this car. ...


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    I called about a 2015 Audi S4 that was listed with 151miles. After I spoke with a salesman he told me after a lot of discussion that the car had 26,000 miles! He explained that the sales department lists the original mileage on the car when it is new- mindless explanations/reasons to to essentially lie about the facts- must be using "Alternatve Facts" to describe their product. Can't believe how much one should have to dig to find out the "real facts" aka the truth. Caveat emptor.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chris, I am very sorry for the confusion on this car. The car does have 151 miles on it. I am happy to get you more information on this car. My sincere apologies again for this poor customer service by one of our sales associates. And thanks for taking time to give us the feedback so we can correct this issue immediately. Please email me at: Ahansen@RoyalAuto.com and i will send you more info on the car. or call 415-241-8159. Best, Andy Hansen General Manager -- Royal Auto Group


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  • Pamela

    I was greatly impressed by the courtesy and efficiency that Jim Yared displayed during my visit to the service department. I arrived without an a...


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    I was greatly impressed by the courtesy and efficiency that Jim Yared displayed during my visit to the service department. I arrived without an appointment and requested a light bulb replacement. I expected to wait for at least 30 minutes and possibly longer. Jim immediately came out from behind the counter, checked the location of the burned-out bulb, went back into the office to get a new one from stock, installed it and then offered to maneuver my car within the tight garage making it easier to exit the building. The entire transaction took no more than 10 minutes. I was very appreciative of Jim's respect for my time and the helpful, personable manner in which he treated me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great visit to Royal Motors

    Craig did a great job helping me out with my car. He explained in detail what needed to be done and why. I felt like I was in great hands.


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    Craig did a great job helping me out with my car. He explained in detail what needed to be done and why. I felt like I was in great hands.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Sergey is great!

    Sergey was great to work with! He responded to all my correspondence quickly and was very accommodating with my tight work schedule. I was unable...


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    Sergey was great to work with! He responded to all my correspondence quickly and was very accommodating with my tight work schedule. I was unable to give customer service 5 stars due to the fact that they did not want to budge very much on the asking price. (Just a quick heads up: they'll tell you they can't budge on the price due to expensive rent to house their vehicles... Aka not my problem...) The only other issue I had with them was the location of the lot as it was very difficult to commute in after work and find decent parking (I work in Oakland and live in walnut creek). Overall this was a great buying experience and I would suggest Sergey and this dealership to my friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New Car Pick Up

    Worked with Matt as he took me through the features and technology on the new Passat. His knowledge and enthusiasm was infectious. You are lucky...


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    Worked with Matt as he took me through the features and technology on the new Passat. His knowledge and enthusiasm was infectious. You are lucky to have him in your team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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