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Bud Smail Motorcars, LTD

(487 reviews)
2022 state dealer award
View 5 awards
2022 state dealer award 2015 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award

Reviews

(487 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bud Smail Motorcars, LTD from DealerRater.

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Mike Griffith was outstanding to work with.

Mike Griffith was outstanding to work with. Polite, thorough explanations and very friendly. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

Had my Buick encore in For it’s first service They were

Had my Buick encore in For it’s first service They were great. Got me in and out and wash my car in the winter. I didn’t think the car wash was gonna be available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you

Quickly diagnosed the problem and got a switch on order

Quickly diagnosed the problem and got a switch on order and got the switch in quickly and got it installed at a reasonable cost. Service rep is very friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

Jess was extremely professional and very patient.

Jess was extremely professional and very patient. This is our second purchase with Smail and we are very impressed with outstanding customer service (sales and service)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help

So happy with the service I received from Tyler at Bud

So happy with the service I received from Tyler at Bud Smail Mercedes. Purchased a used C300, the least expensive vehicle they had on the lot at the time, but was treated as if I purchased the most expensive. Tyler kept in touch with me throughout the process. They serviced, detailed and inspected the vehicle. Took care of a recall, added new tires and battery, among other things. The vehicle is so nice, it felt like I was driving a new one off the lot and not one that was 10+ years old. Thank you, Tyler!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you

Mike was great to work with when buying a certified

Mike was great to work with when buying a certified Tahoe. It was a quick & easy process and a fair deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

I am a long time customer of this dealership and have

I am a long time customer of this dealership and have always been very pleased with the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help

Very professional and efficient.

Very professional and efficient. I could not have been treated any better. I am a long time customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you

Consumer response

Thanks again!!!

Great service department.

Great service department. Very dependable. Very knowledgeable. Very professional. Nice lounge to wait if you wish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! We appreciate your great review about your recent experience with us! We look forward to your next visit! Take care!

I really the prompt and efficient service provided by my

I really the prompt and efficient service provided by my service advisor Matt as well as the entire team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help