Vero Beach Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.5
156 lifetime reviews. Includes reviews of Vero Beach Chrysler Jeep Dodge RAM from DealerRater.com
  • Excellent!!!

    I just bought my first new car with the assistance from Robert Hock. The process was everything I could have hoped for and I drove away in a new 2...

    Dealer Response

    We are so happy that you enjoyed your visit with us and we hope you enjoy your new Patriot!


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    I just bought my first new car with the assistance from Robert Hock. The process was everything I could have hoped for and I drove away in a new 2016 Jeep Patriot. I highly recommend shopping for your next vehicle here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so happy that you enjoyed your visit with us and we hope you enjoy your new Patriot!


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  • I???m sorry to have to say stay away from Vero Beach Chrysler
    March 20, 2017

    I purchased a pre-owned ram 1500 for Vero Beach Chrysler Jeep Dodge less than a year ago. When back to have a service performed and asked about le...

    Vero Beach Chrysler Jeep Dodge

    My apologies if you misunderstood, as I said before you left the store the difference after cancelling your warranty would be way less than that. ...


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    I purchased a pre-owned ram 1500 for Vero Beach Chrysler Jeep Dodge less than a year ago. When back to have a service performed and asked about leasing a new ram. Mr. Donald offered me $10,000.00 less from what I originally payed. I fully understand vehicles depreciate in value, although $10,000.00 in less than a year and I???ve only drove it 13000 miles. We were truly insulted. My wife and I owned a dealership for many years. So we truly understand how a dealership should be run and how important repeat customers are.

    Does not recommend this dealer
    Vero Beach Chrysler Jeep Dodge

    My apologies if you misunderstood, as I said before you left the store the difference after cancelling your warranty would be way less than that. We are a Kelley Blue Book Trade In Marketplace and always use KBB as a guide.....we were offering more than KBB. If you'd like to revisit the entire transaction (or any portion of it), please feel free to come in or contact me directly. Cristian Donald General Sales Manager 772-567-6633


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  • Great experience

    Very clean and friendly environment. This had to be the best buying process I've ever been involved in. Drove a good distance, but it was complete...

    Dealer Response

    We are so glad you enjoyed your visit with us!


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    Very clean and friendly environment. This had to be the best buying process I've ever been involved in. Drove a good distance, but it was completely worth it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so glad you enjoyed your visit with us!


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  • Terrible Experience.
    March 13, 2017

    Management to service department lacks professionalism. Sloppy work in the service department from simple oil changes to tire rotation. Management...

    Vero Beach Chrysler Jeep Dodge

    My apologies that you had a bad experience in our service dept. Please reach out to me directly so that we can discuss this. Regards, Cristian Do...


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    Management to service department lacks professionalism. Sloppy work in the service department from simple oil changes to tire rotation. Management handles complaints with excuses and denials.

    Does not recommend this dealer
    Came in for service or repair
    Vero Beach Chrysler Jeep Dodge

    My apologies that you had a bad experience in our service dept. Please reach out to me directly so that we can discuss this. Regards, Cristian Donald General Sales Manger 772-567-6633


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  • FRAUDS. Forged Documents, warranty & Lemon Car sold as new.
    March 8, 2017

    FRAUDS. Forged Documents, warranty & Lemon Car sold as new....

    Eva Milner

    Cristian Donald, you sir, have either amnesia, inability to tell the truth or both. We can show you each original document, as we stated numerous ...

    Vero Beach Chrysler Jeep Dodge

    I'm not really sure why you keep insisting that you've been taken advantage of. Again, everything was disclosed and agreed upon prior to taking th...

    Eva Milner

    Cristian, let's spell this out for you in documented, verified and attested to facts and findings on our purchase of the FIAT 500X with the "BRAND...

    Vero Beach Chrysler Jeep Dodge

    It's very unfortunate that it has come to this. I myself informed you exactly where this car came from and also presented all of the documentation...


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    FRAUDS. Forged Documents, warranty & Lemon Car sold as new....

    Does not recommend this dealer
    Eva Milner

    Cristian Donald, you sir, have either amnesia, inability to tell the truth or both. We can show you each original document, as we stated numerous times before, but you and others refused to look at them. Further, you tried to "UP SELL" us and get even more money from us, after you deceptively and by fraudulent means, sold us the FIAT 500X. And, as you may remember, on Monday, March 6TH, you hung up on me, after being authorized by Jay Ganzi to resolve the issue, which took (2) weeks with no resolve WHATSOEVER. No sir, we do not agree with your outlandish response. Original documents DO NOT LIE. We live, work and support Vero Beach and thought we could work this out, but Vero Beach Chrysler has the "we'd rather burn this deal to the ground" attitude. Thanks, but no thanks. Also, as far as you saying you offered us fair trade value, remember, that would see us, as customers, lose almost $12,000. FAIR? More like delusional. I wish you could see Eva, who works at Publix come home and get into crying fits because of how you guys "took her to the cleaners" on this deal.. I HAVE and continue to see it.

    Vero Beach Chrysler Jeep Dodge

    I'm not really sure why you keep insisting that you've been taken advantage of. Again, everything was disclosed and agreed upon prior to taking the vehicle. I have offered FULL trade in book value for your Fiat against anything I have in stock or in the future and I stand behind this offer. If I can be of any assistance now or in the future pleasefeel free to contact me. Cristian Donald General Sales Manager 772-567-6633

    Eva Milner

    Cristian, let's spell this out for you in documented, verified and attested to facts and findings on our purchase of the FIAT 500X with the "BRANDED TITLE" car Vero Beach Chrysler sold us. 1) Full trade in value was not offered us. We we¿¿¿re told it was $10,100.00, when the TRUE FULL Trade-In value is $13,635.00 2) We spent $2193.00 for an extended warranty that is worthless. On section (7), paragraph (18), our car's warranty is specifically and unequivocally excluded from any coverage, whatsoever because it has a "BRANDED TITLE." 3) Our Tire and Wheel coverage that we spent $509.00 for, has not been properly executed, signed or in full force. It also excluded "BRANDED TITLED" automobiles. 4) We have the original "AS IS" window posting showing a Manufacturer's Warranty, that was replaced with a VERIFIED and FORGED "AS IS" showing NO MANUFACTURER'S WARRANTY where someone FORGED my name." 5) The Disclosure of Non-Conformity was purposely filled out incorrectly to deceive me from understanding that the car was found to be a LEMON in the State of Maine. 6) All the electronic and computer problems on our FIAT 500X that led to the original Manufacturer's Buyback leading to our "BRANDED TITLE of "Lemon/Manufacturer's Buyback are still problematic, system orientated and render the car at times, non-drive-able. 7) On Monday March 6TH, we were hung up on by YOU in our last phone conversation. 8) Before that on March 4TH, we were told that we were DENIED financing for another automobile after our credit was run (9) times by your dealership and saw our CREDIT SCORE decrease by (31) points in a single (72) hour period. 9) Ann Marie, your car salesman specifically told us, which was recorded, that our FIAT 500X was purchased at your dealership, by a Vero Beach resident to ¿¿¿promote customer satisfaction,¿¿¿ which was an OUTRIGHT LIE.¿¿¿ Our car has been in (4) different States and at two separate Chrysler Dealerships since 2015. And lastly, we were given a FAKE CarFax cover sheet on our FIAT 500X that showed a clean title, the wrong mileage and inaccurate price. So, Mr. Donald, how can you in good and ethical unconscious say there are any options on the table to resolve the unfair and deceptive sale? EVA MILNER

    Vero Beach Chrysler Jeep Dodge

    It's very unfortunate that it has come to this. I myself informed you exactly where this car came from and also presented all of the documentation for you on the day you bought your car in which you stated to me that you completely understood and also which you signed. As a safety measure so we don't run into any issues we video tape our customers as well as our managers signing ALL documents as to ensure the authenticity of ALL signatures. We also video tape you recieving your documents. As far as your warranties being useless, They are absolutely valid and in full effect.On Februray 18th when you returned asking for my help in trading your vehicle in I offered you FULL trade in price for your car for anything I have in stock...actually I extended the offer for the future as well in case I didn't have anything you liked with a payment that was in your budget. I'm really unsure why you would write what you have written when it's untrue.I offered FULL trade in book value for your Fiat against anything I have in stock or in the future and I stand behind this offer.If I can be of any assistance now or in the future pleasefeel free to contact me.Cristian DonaldGeneral Sales Manager772-567-6633


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  • Awesome Experience
    February 26, 2017

    Bruce helped us buy a van we desperately needed but didn't know if we could afford. He worked hard for us to make it work! Great service, affordab...

    Vero Beach Chrysler Jeep Dodge

    We're glad you chose Vero Beach Chrysler as your automotive family, we appreciate you. Please don't forget to check out our award winning service ...


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    Bruce helped us buy a van we desperately needed but didn't know if we could afford. He worked hard for us to make it work! Great service, affordable rates, amazing cars, customers for life!

    Does recommend this dealer
    Vero Beach Chrysler Jeep Dodge

    We're glad you chose Vero Beach Chrysler as your automotive family, we appreciate you. Please don't forget to check out our award winning service dept. Thanks again. Cristian Donald General Sales Manager 772-567-6633


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  • Professional thru and thru
    February 16, 2017

    My review isn't necessarily on making a sale agreement with the dealership. This is actually my overall review of the environment. I drove a lil ...

    Vero Beach Chrysler Jeep Dodge

    We appreciate the kind words.....we always strive to be different than other dealers and we are thrilled we could meet your expectations. I will b...


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    My review isn't necessarily on making a sale agreement with the dealership. This is actually my overall review of the environment. I drove a lil over 50 miles to visit the dealership having spoken briefly with Brian Hunter via email. I knew that there was no way that anyone would have the truck I needed, but that it would have to be ordered. I'm just fine with that. Needless to say Mr Hunter and I could not come to an agreement when negotiating the sale. Yes it is a pity, but it happens. You can't hold a dealer to what you think is fair. What did impress me about the dealership itself was how cordial and respectful the staff is. I expected 3 salesman to jump on me like vultures the moment I stepped through the door. Not so here. In about 20 seconds I noticed an employee (I'm assuming sales staff) walk to his desk, put down a handful of paperwork, then turn to greet me. I asked to see Mr Hunt and there was not a sour or disappointed look on his face knowing that I wouldn't be his customer. He shook my hand and said he'd take me right to him. Not "oh his office is over there next to the bowl of red petunias. Mr Hunter greeted me very respectful by standing and shaking my hand. He recognized my name in a few seconds after reminding him that we've spoken a few days earlier. I didn't expect him to remember at all. Not with the amount of customer traffic he has to deal with. Never once did he pretend to be my friend as most dealership staff would. I just abhor when salesman do that. We're not friends, we're not even acquaintances. I'm a customer and he's staff, helping people with the 2nd largest investment in their lives. He does so very professionally and never presumed to call me by my first name. He never played the old salesman game by telling me things I would want in addition to what I had outlined for the order. In fact he was extremely careful to explain things I didn't need to order because they came with the truck. He never once tried to sell me up with bells and whistles I do not want or need. No pressure. This is the level of professionalism I expect from a dealership but not the level that I've come to experience in most dealerships. Again, I'm disappointed that we couldn't agree with each other. But that may change. I hope it will. You'll be treated extremely well here. You won't be treated like we need them or they need you. I hate when dealers sound desperate for your business. It's cheap and belongs on lots like "Billy Bob's 2nd hand auto sales and mud emporium". You'll get treated with respect and professionalism unmatched by others in either Indian River or Brevard county. This dealer is loaded with class and a down to earth approach to the consumer.

    Does recommend this dealer
    Vero Beach Chrysler Jeep Dodge

    We appreciate the kind words.....we always strive to be different than other dealers and we are thrilled we could meet your expectations. I will be reviewing your transaction with Mr Hunter to see if there's anything else I can do, and we will be in touch either way. Thank you again. Cristian Donald General Sales Manger 772.567.6633


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  • Great overall experience
    February 10, 2017

    I love the sincerity of this dealership. The sales staff was available to answer questions but not high pressure like other dealerships. Brian Hun...

    Vero Beach Chrysler Jeep Dodge

    We love that you chose us as your automotive family !!!! And of course we're ecstatic that you love our award winning service dept. Cristian Dona...


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    I love the sincerity of this dealership. The sales staff was available to answer questions but not high pressure like other dealerships. Brian Hunter was amazing to work with! Great sense of humor and patient with a customer who had done some homework! The service staff makes you feel like a person not just the next job to be done! Very pleased with my over all experience!

    Does recommend this dealer
    Vero Beach Chrysler Jeep Dodge

    We love that you chose us as your automotive family !!!! And of course we're ecstatic that you love our award winning service dept. Cristian Donald Sales Manager 772-567-6633


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  • Amazing Service.. beyond the call of duty
    January 20, 2017

    My Jeep service at home has been sub par at best. So I was afraid when I had to take my car in for service while in Vero for two months. I have ...

    Vero Beach Chrysler Jeep Dodge

    We're so happy to have helped you....we strive for excellence !!! If we can be of assistance in the future please let us know....also, dont forget...


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    My Jeep service at home has been sub par at best. So I was afraid when I had to take my car in for service while in Vero for two months. I have a good mind to drive the 900+ miles to come back to Vero every time I need service. They were so much better than my service at home that I found it hard to believe. They also put my bike rack on for me. Robyn let me know that my tires on my Rubicon needed to be rotated each time I change my oil and showed me how to save money by buying a package of oil changes. Neither of these were ever mentioned to me by my dealer. From the minute I called for clarity of directions they were very nice and patient with me as a person who didn't know the local landmarks. I wish I lived closer to this dealership so I could continue to get this kind of awesome service.

    Does recommend this dealer
    Came in for service or repair
    Vero Beach Chrysler Jeep Dodge

    We're so happy to have helped you....we strive for excellence !!! If we can be of assistance in the future please let us know....also, dont forget to tell your friends. Again, Thank you Rob Gable Service Mgr 772-567-6633


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  • Great Experience
    January 11, 2017

    My salesman, Robert Hock, was great to deal with. Answered most questions even before I asked them. Even after I left dealership and called him ...

    Vero Beach Chrysler Jeep Dodge

    Thank you for choosing Vero Beach Chrysler as your auto family....please be sure to check out our service dept. I'm sure you'll be thrilled !!! C...


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    My salesman, Robert Hock, was great to deal with. Answered most questions even before I asked them. Even after I left dealership and called him to change my mind out which vehicle I wanted, he was very gracious and understanding

    Does recommend this dealer
    Vero Beach Chrysler Jeep Dodge

    Thank you for choosing Vero Beach Chrysler as your auto family....please be sure to check out our service dept. I'm sure you'll be thrilled !!! Cristian Donald General sales manager 772-567-6633


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