Vero Beach Chrysler Jeep Dodge RAM

Reviews

Average Ratings

4.5
160 lifetime reviews. Includes reviews of Vero Beach Chrysler Jeep Dodge RAM from DealerRater.com
  • TOTALLY AWESOME EXPERIENCE

    I been buying cars from Vero Beach Chrysler for 10yrs. I have bought on average a vehicle per year. I have a Great salesmans Bruce Ryan !!!! I ha...

    Dealer Response

    Michael, I'm so delighted to read your thoughtful review. I'm impressed that you've been buying from us for 10 years. I'm glad to hear that Bruce ...


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    I been buying cars from Vero Beach Chrysler for 10yrs. I have bought on average a vehicle per year. I have a Great salesmans Bruce Ryan !!!! I have also have got to know Jay the GM very well. Deb in Service is also Wonderful to deal with if any problems arise. Jay is AWESOME and will make buying a vehicle a pleasure!!!! I have never had a problem that was never resolved to and above my satisfaction!!!! It's so nice to walk in to this dealership and be TREATED LIKE FAMILY!!! IT'S A TRUE PLEASURE TO BUY A VEHICLE FROM THEM!!! MY has just bought a new jeep Cherokee from Bruce and Jay. MY mother in law is also going to purchase a new vehicle from them soon also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michael, I'm so delighted to read your thoughtful review. I'm impressed that you've been buying from us for 10 years. I'm glad to hear that Bruce is a great salesman, Deb is wonderful in service, and that Jay is awesome. I'm happy to hear you feel like family with us. I want you to know that we feel that way about you too. We look forward to seeing you again.


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  • Don't care

    Scheduled an appointment to look at a vehicle, drove an hour and a half for them to tell me it was sold.

    Dealer Response

    Hello Chris, We regret to hear that the vehicle you wanted to see was no longer available when you arrived. Please know we understand our custom...


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    Scheduled an appointment to look at a vehicle, drove an hour and a half for them to tell me it was sold.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Chris, We regret to hear that the vehicle you wanted to see was no longer available when you arrived. Please know we understand our customer's time is very valuable and we try to communicate any changes as soon as we know of them. We would never mislead a customer as to the current status of a vehicle and we still would be happy to help you in your car search. Please reach out to us if you are interested. We hope to work with you soon.


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  • Remote purchase

    I have not purchased yet, but they have vehicle I want but they were bit willing to negotiate through email.

    Dealer Response

    Im see here you are needing more information. Feel free to call me at 772-316-1818 if you are still in the market. Im the new BDC manager here a...


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    I have not purchased yet, but they have vehicle I want but they were bit willing to negotiate through email.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Im see here you are needing more information. Feel free to call me at 772-316-1818 if you are still in the market. Im the new BDC manager here and would love to assist you Thank You Dan Miles


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  • This is my second purschase from Bruce Ryan.
    May 10, 2017

    This is purchase 2 for me personally the 3rd for this family. I feel I was treated very good and fairly. It was a no xxxxxxxx process on the purch...


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    This is purchase 2 for me personally the 3rd for this family. I feel I was treated very good and fairly. It was a no xxxxxxxx process on the purchase which started May 4th. Bruce had his work cut out for him as I was looking for a perticular car. It was found and delivered to me in a resionable time. My thank to Bruce and the entire staff that I delt with Thank Frank. I will return when ready for another car

    Does recommend this dealer

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  • I???m sorry to have to say stay away from Vero Beach Chrysler
    March 20, 2017

    I purchased a pre-owned ram 1500 for Vero Beach Chrysler Jeep Dodge less than a year ago. When back to have a service performed and asked about le...

    Vero Beach Chrysler Jeep Dodge

    My apologies if you misunderstood, as I said before you left the store the difference after cancelling your warranty would be way less than that. ...


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    I purchased a pre-owned ram 1500 for Vero Beach Chrysler Jeep Dodge less than a year ago. When back to have a service performed and asked about leasing a new ram. Mr. Donald offered me $10,000.00 less from what I originally payed. I fully understand vehicles depreciate in value, although $10,000.00 in less than a year and I???ve only drove it 13000 miles. We were truly insulted. My wife and I owned a dealership for many years. So we truly understand how a dealership should be run and how important repeat customers are.

    Does not recommend this dealer
    Vero Beach Chrysler Jeep Dodge

    My apologies if you misunderstood, as I said before you left the store the difference after cancelling your warranty would be way less than that. We are a Kelley Blue Book Trade In Marketplace and always use KBB as a guide.....we were offering more than KBB. If you'd like to revisit the entire transaction (or any portion of it), please feel free to come in or contact me directly. Cristian Donald General Sales Manager 772-567-6633


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  • Great experience

    Very clean and friendly environment. This had to be the best buying process I've ever been involved in. Drove a good distance, but it was complete...

    Dealer Response

    We are so glad you enjoyed your visit with us!


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    Very clean and friendly environment. This had to be the best buying process I've ever been involved in. Drove a good distance, but it was completely worth it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so glad you enjoyed your visit with us!


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  • Terrible Experience.
    March 13, 2017

    Management to service department lacks professionalism. Sloppy work in the service department from simple oil changes to tire rotation. Management...

    Vero Beach Chrysler Jeep Dodge

    My apologies that you had a bad experience in our service dept. Please reach out to me directly so that we can discuss this. Regards, Cristian Do...


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    Management to service department lacks professionalism. Sloppy work in the service department from simple oil changes to tire rotation. Management handles complaints with excuses and denials.

    Does not recommend this dealer
    Came in for service or repair
    Vero Beach Chrysler Jeep Dodge

    My apologies that you had a bad experience in our service dept. Please reach out to me directly so that we can discuss this. Regards, Cristian Donald General Sales Manger 772-567-6633


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  • FRAUDS. Forged Documents, warranty & Lemon Car sold as new.
    March 8, 2017

    FRAUDS. Forged Documents, warranty & Lemon Car sold as new....

    Eva Milner

    Cristian Donald, you sir, have either amnesia, inability to tell the truth or both. We can show you each original document, as we stated numerous ...

    Vero Beach Chrysler Jeep Dodge

    I'm not really sure why you keep insisting that you've been taken advantage of. Again, everything was disclosed and agreed upon prior to taking th...

    Eva Milner

    Cristian, let's spell this out for you in documented, verified and attested to facts and findings on our purchase of the FIAT 500X with the "BRAND...

    Vero Beach Chrysler Jeep Dodge

    It's very unfortunate that it has come to this. I myself informed you exactly where this car came from and also presented all of the documentation...


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    FRAUDS. Forged Documents, warranty & Lemon Car sold as new....

    Does not recommend this dealer
    Eva Milner

    Cristian Donald, you sir, have either amnesia, inability to tell the truth or both. We can show you each original document, as we stated numerous times before, but you and others refused to look at them. Further, you tried to "UP SELL" us and get even more money from us, after you deceptively and by fraudulent means, sold us the FIAT 500X. And, as you may remember, on Monday, March 6TH, you hung up on me, after being authorized by Jay Ganzi to resolve the issue, which took (2) weeks with no resolve WHATSOEVER. No sir, we do not agree with your outlandish response. Original documents DO NOT LIE. We live, work and support Vero Beach and thought we could work this out, but Vero Beach Chrysler has the "we'd rather burn this deal to the ground" attitude. Thanks, but no thanks. Also, as far as you saying you offered us fair trade value, remember, that would see us, as customers, lose almost $12,000. FAIR? More like delusional. I wish you could see Eva, who works at Publix come home and get into crying fits because of how you guys "took her to the cleaners" on this deal.. I HAVE and continue to see it.

    Vero Beach Chrysler Jeep Dodge

    I'm not really sure why you keep insisting that you've been taken advantage of. Again, everything was disclosed and agreed upon prior to taking the vehicle. I have offered FULL trade in book value for your Fiat against anything I have in stock or in the future and I stand behind this offer. If I can be of any assistance now or in the future pleasefeel free to contact me. Cristian Donald General Sales Manager 772-567-6633

    Eva Milner

    Cristian, let's spell this out for you in documented, verified and attested to facts and findings on our purchase of the FIAT 500X with the "BRANDED TITLE" car Vero Beach Chrysler sold us. 1) Full trade in value was not offered us. We we¿¿¿re told it was $10,100.00, when the TRUE FULL Trade-In value is $13,635.00 2) We spent $2193.00 for an extended warranty that is worthless. On section (7), paragraph (18), our car's warranty is specifically and unequivocally excluded from any coverage, whatsoever because it has a "BRANDED TITLE." 3) Our Tire and Wheel coverage that we spent $509.00 for, has not been properly executed, signed or in full force. It also excluded "BRANDED TITLED" automobiles. 4) We have the original "AS IS" window posting showing a Manufacturer's Warranty, that was replaced with a VERIFIED and FORGED "AS IS" showing NO MANUFACTURER'S WARRANTY where someone FORGED my name." 5) The Disclosure of Non-Conformity was purposely filled out incorrectly to deceive me from understanding that the car was found to be a LEMON in the State of Maine. 6) All the electronic and computer problems on our FIAT 500X that led to the original Manufacturer's Buyback leading to our "BRANDED TITLE of "Lemon/Manufacturer's Buyback are still problematic, system orientated and render the car at times, non-drive-able. 7) On Monday March 6TH, we were hung up on by YOU in our last phone conversation. 8) Before that on March 4TH, we were told that we were DENIED financing for another automobile after our credit was run (9) times by your dealership and saw our CREDIT SCORE decrease by (31) points in a single (72) hour period. 9) Ann Marie, your car salesman specifically told us, which was recorded, that our FIAT 500X was purchased at your dealership, by a Vero Beach resident to ¿¿¿promote customer satisfaction,¿¿¿ which was an OUTRIGHT LIE.¿¿¿ Our car has been in (4) different States and at two separate Chrysler Dealerships since 2015. And lastly, we were given a FAKE CarFax cover sheet on our FIAT 500X that showed a clean title, the wrong mileage and inaccurate price. So, Mr. Donald, how can you in good and ethical unconscious say there are any options on the table to resolve the unfair and deceptive sale? EVA MILNER

    Vero Beach Chrysler Jeep Dodge

    It's very unfortunate that it has come to this. I myself informed you exactly where this car came from and also presented all of the documentation for you on the day you bought your car in which you stated to me that you completely understood and also which you signed. As a safety measure so we don't run into any issues we video tape our customers as well as our managers signing ALL documents as to ensure the authenticity of ALL signatures. We also video tape you recieving your documents. As far as your warranties being useless, They are absolutely valid and in full effect.On Februray 18th when you returned asking for my help in trading your vehicle in I offered you FULL trade in price for your car for anything I have in stock...actually I extended the offer for the future as well in case I didn't have anything you liked with a payment that was in your budget. I'm really unsure why you would write what you have written when it's untrue.I offered FULL trade in book value for your Fiat against anything I have in stock or in the future and I stand behind this offer.If I can be of any assistance now or in the future pleasefeel free to contact me.Cristian DonaldGeneral Sales Manager772-567-6633


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  • Excellent!!!

    I just bought my first new car with the assistance from Robert Hock. The process was everything I could have hoped for and I drove away in a new 2...

    Dealer Response

    We are so happy that you enjoyed your visit with us and we hope you enjoy your new Patriot!


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    I just bought my first new car with the assistance from Robert Hock. The process was everything I could have hoped for and I drove away in a new 2016 Jeep Patriot. I highly recommend shopping for your next vehicle here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so happy that you enjoyed your visit with us and we hope you enjoy your new Patriot!


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  • Awesome Experience
    February 26, 2017

    Bruce helped us buy a van we desperately needed but didn't know if we could afford. He worked hard for us to make it work! Great service, affordab...

    Vero Beach Chrysler Jeep Dodge

    We're glad you chose Vero Beach Chrysler as your automotive family, we appreciate you. Please don't forget to check out our award winning service ...


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    Bruce helped us buy a van we desperately needed but didn't know if we could afford. He worked hard for us to make it work! Great service, affordable rates, amazing cars, customers for life!

    Does recommend this dealer
    Vero Beach Chrysler Jeep Dodge

    We're glad you chose Vero Beach Chrysler as your automotive family, we appreciate you. Please don't forget to check out our award winning service dept. Thanks again. Cristian Donald General Sales Manager 772-567-6633


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