Big 12 Auto Sales.com

Reviews

4.0 out of 5 4.0
36 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 19, 2017

    Scott, the Financial Manager, is by far one of the friendliest and most helpful salesman I’ve ever had pleasure of doing business with. In early August... I had scheduled a test drive in an 08 Kia Rio5 SX and within 2 minutes of arriving to the dealership I was given the key and did so (no long wait time to drive the car, no paperwork or run around). There were a few issues on my part as far as being able to purchase the car and Scott was nothing but immensely helpful during those 2 weeks while I was sorting out my finances. When I did purchase the car, they immediately sent one of the workers out to polish up the vehicle while I was finalizing paperwork. The ONLY issue I’ve had is that the front grill is a bit wobbly but other than that the car is in almost immaculate condition and the price was better than I could have received anywhere else. Exceptional dealership and I do plan on doing business with them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 4, 2017

    The team at Big 12 Auto worked with me so I could upgrade to a newer vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 2, 2016

    Awesome... Very happy with our purchases. They will work with you on trade in and financing. Also had a car repaired and they got right on it!

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    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    December 27, 2016

    I bought a truck on the internet from out of state. I dealt with Scott the finance manager his service was OK. The problem came in when the owner of the... dealership continued to drive the vehicle even after there was a purchase agreement in place. the difference in mileage from listing to time of pick up was almost 1000 miles. No compensation for the extra miles offered. the truck is nice and the price was fair. i wouldn't recommend this dealership. the management acted like the price was good enough that that the extra miles didn't matter and since i was from out of state they didn't have to do anything.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    August 16, 2016

    Very relaxed environment, do not come here if you are looking for a high pressure sales pitch. These car professionals are knowledgable and resourceful... to make the serious shopper enjoy a pleasant shopping experience. If they don't have it, they will find it and will keep trying until the customer is pleased.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 15, 2016

    I appreciated their honesty up front. Gave me prices on the cars I was Interested in and were very orofessional I think her name was Fallon

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 15, 2016

    Great customer service. Very knowledgeable about cars and had a car fax ready when I arrived.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 12, 2016

    "Big Mistake" my enter dealing with Big 12 Auto Sales. After months of searching and researching for a dependable dealer on cars com. I decided to test... drive a few cars. Paid cash money and was out within an hour. Ignoring all the red flags and discernment, that, was illuminating on my visit to this dealership. (Big Mistake). After leaving the dealership, several issues showed up before I got half way home. Called dealership and got the run a round by Ralph and Ralph Jr. Asked to speak to the owner several times, after several calls. Owner (Wade) never returned my call. I did not want to give his business a negative review, without at least letting him have a chance to respond. I am still in the market for a dependable vehicle for my family. Big 12 (Mistake) Auto Sales showed up again with a low mileage minivan...... Never again. In times like these....no one has one cent to just throw away. Purchased made March 22, 2016 twenty two days ago now. I have given up on hearing back from Wade. Concerning the negative issues about his dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    December 29, 2015

    Kelsey was very helpful. She got me in my car the same day, and did everything I needed so I could drive my car home the same day!! I would definitely... do business with them again!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 24, 2015

    If your in the market for a used car give Big 12 Auto Sales a shot. Quick Hassle free buying experience. I was able to drive off the lot in a great looking... 2009 Impala LTZ within a couple hours.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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