Scott, the Financial Manager, is by far one of the friendliest and most helpful salesman I’ve ever had pleasure of doing business with. In early August... I had scheduled a test drive in an 08 Kia Rio5 SX and within 2 minutes of arriving to the dealership I was given the key and did so (no long wait time to drive the car, no paperwork or run around). There were a few issues on my part as far as being able to purchase the car and Scott was nothing but immensely helpful during those 2 weeks while I was sorting out my finances. When I did purchase the car, they immediately sent one of the workers out to polish up the vehicle while I was finalizing paperwork. The ONLY issue I’ve had is that the front grill is a bit wobbly but other than that the car is in almost immaculate condition and the price was better than I could have received anywhere else. Exceptional dealership and I do plan on doing business with them again.
The team at Big 12 Auto worked with me so I could upgrade to a newer vehicle.
Awesome... Very happy with our purchases. They will work with you on trade in and financing. Also had a car repaired and they got right on it!
I bought a truck on the internet from out of state. I dealt with Scott the finance manager his service was OK. The problem came in when the owner of the... dealership continued to drive the vehicle even after there was a purchase agreement in place. the difference in mileage from listing to time of pick up was almost 1000 miles. No compensation for the extra miles offered. the truck is nice and the price was fair. i wouldn't recommend this dealership. the management acted like the price was good enough that that the extra miles didn't matter and since i was from out of state they didn't have to do anything.
Very relaxed environment, do not come here if you are looking for a high pressure sales pitch. These car professionals are knowledgable and resourceful... to make the serious shopper enjoy a pleasant shopping experience. If they don't have it, they will find it and will keep trying until the customer is pleased.
I appreciated their honesty up front. Gave me prices on the cars I was Interested in and were very orofessional I think her name was Fallon
Great customer service. Very knowledgeable about cars and had a car fax ready when I arrived.
"Big Mistake" my enter dealing with Big 12 Auto Sales. After months of searching and researching for a dependable dealer on cars com. I decided to test... drive a few cars. Paid cash money and was out within an hour. Ignoring all the red flags and discernment, that, was illuminating on my visit to this dealership. (Big Mistake). After leaving the dealership, several issues showed up before I got half way home. Called dealership and got the run a round by Ralph and Ralph Jr. Asked to speak to the owner several times, after several calls. Owner (Wade) never returned my call. I did not want to give his business a negative review, without at least letting him have a chance to respond. I am still in the market for a dependable vehicle for my family. Big 12 (Mistake) Auto Sales showed up again with a low mileage minivan...... Never again. In times like these....no one has one cent to just throw away. Purchased made March 22, 2016 twenty two days ago now. I have given up on hearing back from Wade. Concerning the negative issues about his dealership.
Kelsey was very helpful. She got me in my car the same day, and did everything I needed so I could drive my car home the same day!! I would definitely... do business with them again!!!
If your in the market for a used car give Big 12 Auto Sales a shot. Quick Hassle free buying experience. I was able to drive off the lot in a great looking... 2009 Impala LTZ within a couple hours.